Working with Bugs

Getting More Detailed Bug Reports - Class given at Ubuntu Developer Week in January of 2010 by BrianMurray

Triaging Class - Class given at Ubuntu Open Week in May of 2008 by PedroVillavicencio

Reporting Bugs Class - Class given at Ubuntu Open Week in May of 2008 by BrianMurray

How to Triage - General summary of how to properly triage bug reports

Best Practices - Useful Do's and Don't's for bug reporting

Improving a Report - How to improve a bug report - an essential part of triaging

Checklist - A checklist of common actions to perform for bug reports

Bug Status Charts - Find out what the Bug Workflow looks like

Find the right Package - How to assign a bug to the correct package

Managing Status - When Ubuntu uses which bug status and what they mean to us

Managing Importance - The criteria for setting a bug's importance and definitions

Improving the Bug Description - Ways to communicate useful information in the bug description

Bug Tags - In Launchpad it is possible to add "tags" or keywords to a bug report - this is Ubuntu's standardized list

Patch attachments - What is considered a patch and what should happend to bugs with patches.

Assigning Bugs - When to assign bug reports to individuals or teams

Marking a Duplicate - How and when to mark a bug as a duplicate of another

Bug Watches - How to set up Launchpad to monitor bug reports in other bug tracking systems.

Converting to a Question - How to convert a bug report to a support question.

Debugging Procedures - Common procedures for debugging types of problems or packages

Developer Responsibilities - Are you trying to find a developer familiar with a particular package or subsystem? Find out how here!

Apport Retraces - How to understand and use Apport retraces (based on a MOTU/School class by EmmetHikory)

Bug Squad Videos and Presentations

How to Triage Video - A video of the class Brian Murray took for the Greater Seattle LUG

How to Triage Presentation - The presentation that goes with the video

Bug Tools

Standard Replies - A collection of frequently used replies to bug reports setup for easy copy and pasting

Modifying bugs via e-mail - Launchpad Bugs has an e-mail interface for working with bugs

Filtering bug mail - Example procmail rules for filtering any bug e-mail you get

launchpadlib - launchpadlib, packaged as python-launchpadlib in Ubuntu, is a python library for reading and writing to Launchpad - including bugs

Firefox Extension that adds Launchpad integration - Provides quick searches for a variety of Launchpad items - packaged as firefox-launchpad-plugin in Ubuntu

Firefox Extension that modifies Launchpad pages - A PPA package of a Firefox Extension collecting Greasemonkey scripts that Launchpad users find useful

BugHelper - bughelper is a tool to help us triage bugs by parsing reports for clues about the type of bug and then allowing us to share those clues with other triagers

Apport Bug Patterns - bug patterns are checked by apport when filing crash reports and are useful for preventing unnecessary duplicate reports in Launchpad

Ubuntu Developer Scripts - The devscripts package includes a lot of useful tools including rmadison which tells you the current package version for every supported release of Ubuntu.

Ubuntu QA Tools - The ubuntu-qa-tools package is a collection of useful tools that Ubuntu QA team uses to make their daily work a lot easier.

Bug Zapper - in early development bug zapper is a desktop tool for querying and filtering lists of bugs

Arsenal - a toolset for interacting with Launchpad, generating specialized reports, performing powerful operations against launchpad, and assisting in the generation and testing of software packages. Primarily used by the Xorg team.

Bug Statistics and Reports

Ubuntu package status pages - Package status pages are intended to help package maintainers, developers, and other interested parties identify the current state of a package. They are available for lots of packages in Ubuntu.

• List of complete graphs - Raw graphs that appear at the package status pages

Bug query reports - Bug queries using the bughelper suite that are run daily. Reports run include:

• bugs with more than 2 duplicates

• bugs with more than 5 comments

• bugs with more than 5 subscribers

• bugs with the most duplicates

• oldest New bug reports

• oldest Incomplete bug reports

• oldest Confirmed bug reports

• oldest Triaged bug reports

• oldest In Progress bug reports

• oldest Fix Committed bug reports

• Yesterday's bugs

Launchpad Bug Queries

New and No Package - These bugs need triaging and a package

New Bugs - These bugs have not been triaged at all

Bugtrackers in Launchpad - Useful for finding lists of links between bugs reported in Launchpad and upstream bug reports

CategoryBugSquad