Ubuntu Wiki

About Me

Currently, a sustaining engineer for Canonical, Ltd. We maintain current releases of Ubuntu with a heavier focus on LTS releases. A lot of my work tends to go on in the background with fixing bugs, getting new features in, and overall providing a helping hand to the engineering team. It is my goal to be one of the go-to guys when it comes to customer satisfaction with our current supported products. I deal mostly with the engineers in the userspace realm and occasionally dabble in kernel space.

Finally, throughout my journey in the opensource community, handling the balance of both community and paying customers I have been lucky enough to experience both ends of the spectrum and everything in between. From my experience I’ve accomplished roles from frontline support calls, customer on-site visits, sustaining engineering, and engineering.

I am intimately familiar with processes from both Red Hat and Canonical. I’ve been fortunate enough to have had my contributions utilized in the progression of an idea to product launch. My understanding of procedures for customer satisfaction, setting expectations, and providing insightful education to my peers are excellent and increasing every day.

I am a firm believer in getting what you paid for and the value of customer relationship. Every day I strive to exceed excellence and always on the lookout for productive ways to solve problems quicker in order to provide the highest customer satisfaction.

Contact Information

Contributions

A list of package maintenance I’ve been involved in: https://launchpad.net/~adam-stokes/+uploaded-packages

Before Canonical, I worked for 7 years at Red Hat, Inc. where I started from the bottom of the totem pole and finally ended my stay with them in their Engineering R&D for Virtualization technologies. My last project with them was Matahari, which was basically systems management and monitoring for the cloud.

https://github.com/matahari/matahari

I also wrote CAS (core analysis system) which provided support engineers with an automated way to take a kernel core dump and have a system provisioned and setup for the engineering team to analyze.

https://fedorahosted.org/cas

I was also a maintainer and still heavily involved with sosreport. Which is basically a system’s data collector for helping engineers get a peek at a clients system in order to help further troubleshoot or reproduce an issue.

https://github.com/sosreport/sosreport

Since working with Canonical I’ve done a lot of Debian/Ubuntu specific work for sosreport in order to have proper packaging and make sosreport’s gathering routines applicable on those distributions. I’ve got a ppa setup for it:

https://launchpad.net/~debugmonkeys/+archive/sosreport

Future Goals

My future goals are to see sustaining engineering recognized and established point of reference with regard to sustaining the foundation of Ubuntu. Eventually, I would like to make my way into a full fledged engineering role within the Foundations team.

Testimonials

This is a testimonial from www.linkedin.com/in/jkwest

Adam has always been a bit of inspiration to me on being the ideal hacker who figures it out and makes it work no matter what. He's driven and dedicated. Anyone who has him on their team, is privileged. Adam is an open-source giant.