Working with Bugs

• Getting More Detailed Bug Reports - Class given at Ubuntu Developer Week in January of 2010 by BrianMurray

• Triaging Class - Class given at Ubuntu Open Week in May of 2008 by PedroVillavicencio

• Reporting Bugs Class - Class given at Ubuntu Open Week in May of 2008 by BrianMurray

• Triaging DOs and DO NOTs Class - Class given at Ubuntu Open Week in October 2010 by C de-Avillez

• How to Triage - General summary of how to properly triage bug reports

• Best Practices - Useful Do's and Don't's for bug reporting

• Improving a Report - How to improve a bug report - an essential part of triaging

• Checklist - A checklist of common actions to perform for bug reports

• Bug Status Charts - Find out what the Bug Workflow looks like

• Find the Right Package - How to assign a bug to the correct package

• Managing Status - When Ubuntu uses which bug status and what they mean to us

• Managing Importance - The criteria for setting a bug's importance and definitions

• Improving the Bug Description - Ways to communicate useful information in the bug description

• Bug Tags - In Launchpad it is possible to add "tags" or keywords to a bug report - this is Ubuntu's standardized list

• Patch attachments - What is considered a patch and what should happend to bugs with patches.

• Assigning Bugs - When to assign bug reports to individuals or teams

• Marking a Duplicate - How and when to mark a bug as a duplicate of another

• Bug Watches - How to set up Launchpad to monitor bug reports in other bug tracking systems.

• Converting to a Question - How to convert a bug report to a support question.

• Debugging Procedures - Common procedures for debugging types of problems or packages

• Developer Responsibilities - Are you trying to find a developer familiar with a particular package or subsystem? Find out how here!

• Apport Retraces - How to understand and use Apport retraces (based on a MOTU/School class by EmmetHikory)

• EasyTasks - A list of Easy/Medium/Hard Triaging Tasks.

Bug Squad Videos and Presentations

• How to Triage Presentation - A presentation by Brian Murray about Bug Triage

• How to Confirm a bug task - Video showing three different ways to confirm a bug task

Bug Tools

• Standard Replies - A collection of frequently used replies to bug reports setup for easy copy and pasting

• Modifying bugs via e-mail - Launchpad Bugs has an e-mail interface for working with bugs

• Filtering bug mail - Example procmail rules for filtering any bug e-mail you get

• launchpadlib - launchpadlib, packaged as python-launchpadlib in Ubuntu, is a python library for reading and writing to Launchpad - including bugs

• Firefox Extension that adds Launchpad integration - Provides quick searches for a variety of Launchpad items - packaged as firefox-launchpad-plugin in Ubuntu

• Firefox Extension that modifies Launchpad pages - A PPA package of a Firefox Extension collecting Greasemonkey scripts that Launchpad users find useful

• BugHelper - bughelper is a tool to help us triage bugs by parsing reports for clues about the type of bug and then allowing us to share those clues with other triagers

• Apport Bug Patterns - bug patterns are checked by apport when filing crash reports and are useful for preventing unnecessary duplicate reports in Launchpad

• Ubuntu Developer Scripts - The devscripts package includes a lot of useful tools including rmadison which tells you the current package version for every supported release of Ubuntu.

• Ubuntu QA Tools - The ubuntu-qa-tools package is a collection of useful tools that Ubuntu QA team uses to make their daily work a lot easier.

• Bug Hugger - Bug Hugger is an extensible Python/pgtk Client for Managing Bug Tasks related to Ubuntu on Launchpad

• Arsenal - a toolset for interacting with Launchpad, generating specialized reports, performing powerful operations against launchpad, and assisting in the generation and testing of software packages. Primarily used by the Xorg team.

• Factoids - A collection of frequently used bot factoids

Bug Statistics and Reports

• Ubuntu package status pages - Package status pages are intended to help package maintainers, developers, and other interested parties identify the current state of a package. They are available for lots of packages in Ubuntu.

• List of complete graphs - Raw graphs that appear at the package status pages

• Bug query reports - Bug queries using the bughelper suite that are run daily. Reports run include:

  • bugs with more than 2 duplicates

  • bugs with more than 5 comments

  • bugs with more than 5 subscribers

  • bugs with the most duplicates

  • oldest New bug reports

  • oldest Incomplete bug reports

  • oldest Confirmed bug reports

  • oldest Triaged bug reports

  • oldest In Progress bug reports

  • oldest Fix Committed bug reports

  • Yesterday's bugs

Launchpad Bug Queries

• New and No Package - These bugs need triaging and a package

• New Bugs - These bugs have not been triaged at all

• Bugtrackers in Launchpad - Useful for finding lists of links between bugs reported in Launchpad and upstream bug reports

• One Hundred Papercuts - Trivial to fix, but annoying bugs. Ideal for getting started helping with bugs.

CategoryBugSquad