Working with Bugs

Triaging Class - Class given at Ubuntu Open Week in May of 2008 by PedroVillavicencio

Reporting Bugs Class - Class given at Ubuntu Open Week in May of 2008 by BrianMurray

How to Triage - General summary of how to properly triage bug reports

Best Practices - Useful Do's and Don't's for bug reporting

Improving a Report - How to improve a bug report - an essential part of triaging

Find the right Package - How to assign the right package to a bug

Managing Status - When Ubuntu uses which bug status and what they mean to us

Managing Importance - The criteria for setting a bug's importance and definitions

Improving the Bug Description - Ways to communicate useful information in the bug description

Assigning Bugs - When to assign bug reports to individuals or teams

Marking a Duplicate - How and when to mark a bug as a duplicate of another

Bug Watches - How to set up Launchpad to monitor bug reports in other bug tracking systems.

Converting to a Question - How to convert a bug report to a support question.

Debugging Procedures - Common procedures for debugging types of problems or packages

Apport Retraces - How to understand and use Apport retraces (based on a MOTU/School class by EmmetHikory)

Bug Tools

Standard Replies - A collection of frequently used replies to bug reports setup for easy copy and pasting

Checklist - A checklist of common actions to perform for bug reports

Bug Status Charts - Find out what the Bug Workflow looks like

Bug Tags - In Launchpad it is possible to add "tags" or keywords to a bug report - this is Ubuntu's standardized list

Developer Responsibilities - Are you trying to find a developer familiar with a particular package or subsystem? Find out how here!

Modifying bugs via e-mail - Malone, Ubuntu's bug tracker, has an e-mail interface for working with bugs

Greasemonkey scripts for Launchpad - A project that collects Greasemonkey scripts that Launchpad users find useful

Filtering bug mail - Example procmail rules for filtering any bug e-mail you get

BugHelper - bughelper is a tool to help us triage bugs by parsing reports for clues about the type of bug and then sharing those clues with other triagers

VMware Images - Images available for recreating some bugs - username and password are ubuntu

Ubuntu bug graph - pretty pictures showing the quantity of bugs reported about Ubuntu

• List of all graphs - Packages with 100+ bugs are currently being graphed

• List of complete graphs - These graphs are more complete as they capture each possible bug status or importance

Bug query reports - Bug queries using the bughelper suite that are run daily. Reports run include:

• bugs with more than 2 duplicates

• bugs with more than 5 comments

• bugs with more than 5 subscribers

• bugs with the most duplicates

• oldest New bug reports

• oldest Incomplete bug reports

• oldest Confirmed bug reports

• oldest Triaged bug reports

• oldest In Progress bug reports

• oldest Fix Committed bug reports

• bugs reported in the last week, per package

• Yesterday's bugs

Ubuntu Developer Scripts - The devscripts package includes a lot of useful tools including rmadison which tells you the current package version for every supported release of Ubuntu.

Launchpad Bug Queries

New and No Package - These bugs need triaging and a package

New Bugs - These bugs have not been triaged at all

Bugtrackers in Launchpad - Useful for finding lists of links between bugs reported in Launchpad and upstream bug reports

CategoryBugSquad