Introduction

The Gnome bugzilla host a range of packages that are upstream to Ubuntu including the standard Gnome desktop and additional components like Accerciser.

Packages affected

• [https://bugs.edge.launchpad.net/~desktop-bugs/+packagebugs Bug contact packages for the Ubuntu Desktop Bugs Team]

• [http://wiki.ubuntu.com/Bugs/Upstream/GNOME/UniverseList Universe List] of GNOME packages that also are using the GNOME Bugzilla as a bug tracker.

Using the bug tracker

Gnome bugs are tracked upstream at [http://bugzilla.gnome.org/ bugzilla.gnome.org]. Click 'New Account' in the top right corner and enter your email address.

attachment:gnome-bugzilla.png

Searching

TBD.

Filing new bugs

After searching for possible duplicates you can file a new bug using the guided bug filing or the advanced form. If you know the gnome package name and version (as you should when forwarding a bug from Ubunntu) you may find i most efficient to use the advanced form. Include a basic description of the problem and link to the original Launchpad report:

For forwarding bugs to the [http://bugzilla.gnome.org/ GNOME Bugtracker] (aka GNOME Bugzilla) you need to follow at least these steps:

• [http://bugzilla.gnome.org/index.cgi?GoAheadAndLogIn=1 Log in] or create a [http://bugzilla.gnome.org/createaccount.cgi new account]

• Search if the bug was already reported with the [http://bugzilla.gnome.org/query.cgi search tool] and also take a look to [http://bugzilla.gnome.org/duplicates.cgi the most frequently reported bugs]

• If it doesn't exists open a [http://bugzilla.gnome.org/enter_bug.cgi new one]

• Before submit it, you need to take care of a few things:

  • Choose the GNOME and the product version, also you need to select a component, almost all the products have a description about their components, for example [http://bugzilla.gnome.org/describecomponents.cgi?product=nautilus nautilus].

  • Choose the [http://bugzilla.gnome.org/page.cgi?id=bug-status.html#op_sys OS] in most of the cases Linux, unless the bug affect all the OS.

  • Set the right [http://bugzilla.gnome.org/page.cgi?id=bug-status.html#priority priority] and [http://bugzilla.gnome.org/page.cgi?id=bug-status.html#bug_severity severity]

  • If needed set a [http://bugzilla.gnome.org/describekeywords.cgi keyword], this is very important to set for reports with a complete stacktrace.

  • Provide a complete description and a link to our bug in launchpad.

• After this just submit the bug and follow the steps listed [https://wiki.ubuntu.com/Bugs/HowToTriage#head-ab0eb9d7731fa877b5fc866eedc4c312dab50ee7 here] for linking the report to launchpad

Example:

• Launchpad report: https://bugs.launchpad.net/ubuntu/+source/gnome-terminal/+bug/188565

• Upstream report: http://bugzilla.gnome.org/show_bug.cgi?id=514318

TBD. stock text and example

Tags and conventions

States

Following up