DebuggingKeyboardDetection

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Revision 2 as of 2007-08-09 15:03:56
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Revision 3 as of 2007-08-09 16:07:39
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 1. How is your keyboard connected to your PC: DIN, PS/2, USB, USB wireless, ...  1. What brand and model is your keyboard.[[BR]]How is your keyboard connected to your PC: DIN, PS/2, USB, USB wireless, ...
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 1. If you have a PS/2 keyboard make sure it was connected before booting Ubuntu.[[BR]]For debugging you will need 2 computers in the same network. The second machine can be a Windows machine, in that case you need to install putty.exe from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.
 1. If you have a USB keyboard unplug it an plug it in again to see if it starts working again.
 1. If you have a PS/2 keyboard make sure it was connected before booting Ubuntu. To complete the steps below you will need to connect a USB keyboard.
 1. If you have a USB keyboard unplug it an plug it in again to see if it starts working again. To complete the steps below you should have connected a PS/2 keyboard in addition to your USB keyboard before booting Ubuntu.
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== In case your keyboard stops working after a while == == In case your USB keyboard stops working after a while ==

For debugging this problem you either need a PS/2 keyboard or 2 computers in a network.[[BR]]If the second machine runs Windows you need to install putty.exe from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.
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 1. Direct after GNOME, KDE or Xfce login open a terminal and enter the following commands: {{{  1. If you don't have a PS/2 keyboard install the openssh-server package on the machine with the keyboard problem. If you have a PS/2 keyboard connect it addition to your USB keyboard before booting Ubuntu.
 1. Each time after logging in to GNOME, KDE or Xfce open a terminal and enter the following commands: {{{
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 2. Wait until your mouse stops working. If you have a USB mouse unplug it an plug it in again to see if your mouse starts working again.
 3. Open a Virtual Terminal by pressing Ctrl-Alt-F1.
 4. Enter the following commands: {{{
 1. Wait until your USB keyboard stops working. Try if switching to a Virtual Terminal still works by pressing Ctrl-Alt-F1, are you able to login and enter commands? Try to unplug your USB keyboard and replug it to see if it starts working again, if it does mention this in the bug report.
 1. If replugging or the Virtual Terminal works then skip this step. If it doesn't work you should use either the PS/2 keyboard or the second machine in the LAN to login to your machine of which the keyboard stopped working. If your second machine is Linux use the command ssh user@host, if it is Windows use putty.
 1. Type the following commands in the terminal: {{{
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 5. Attach {{{dmesg_boot}}}, {{{dmesg_diff}}}, {{{Xorg.0.log}}} and {{{Xorg.0.log_diff}}} to the bug report in separate attachments.  1. Attach {{{dmesg_boot}}}, {{{dmesg_diff}}}, {{{Xorg.0.log}}} and {{{Xorg.0.log_diff}}} to the bug report in separate attachments.
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    $ xprop -root | grep XKB > ~/xprop }}}
    $ gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd > ~/gconf }}}
 1. Attach {{{~/xprop}}} and {{{~/gconf}}} to the bug report in seperate attachments.
$ xprop -root | grep XKB > ~/xkb
$ gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd > ~/gconf }}}
 1. Attach {{{~/xkb}}} and {{{~/gconf}}} to the bug report in seperate attachments.

Introduction

If you have a laptop and the hotkeys don't work please follow the steps described here: LaptopTestingTeam/HotkeyResearch.

Problems with keyboard detection typically fall into one off these categories:

  1. Your keyboard doesn't work at all.
  2. Your USB keyboard stops working after a while.
  3. Some keys of your keyboard don't work (as expected).

How to file a bug report

Keyboard related bugs should initially be filed against xserver-xorg-input-keyboard. If the bug turns out to be a kernel bug or a bug in another package, bug triagers will assign the bug additionally to that package and mark the xserver-xorg-input-keyboard task as invalid.

Anchor(generalinfo)

General information

For all bug categories the following general information should be provided:

  1. What brand and model is your keyboard.BRHow is your keyboard connected to your PC: DIN, PS/2, USB, USB wireless, ...

  2. For a USB keyboard enter the following command on a terminal/console:

    $ lsusb -v > ~/lsusb-v 
  3. Open a terminal/console and enter the following commands (minimal information as described in KernelTeamBugPolicies):

    $ uname -a > ~/uname-a
    $ cat /proc/version_signature > ~/version
    $ sudo lspci -vvnn > ~/lspci-vvnn 
  4. Attach ~/lsusb-v, ~/uname-a, ~/version and ~/lspci-vvnn to the bug report as seperate attachments.

In case your keyboard doesn't work at all

  1. Provide the [#generalinfo general information].
  2. If you have a PS/2 keyboard make sure it was connected before booting Ubuntu. To complete the steps below you will need to connect a USB keyboard.
  3. If you have a USB keyboard unplug it an plug it in again to see if it starts working again. To complete the steps below you should have connected a PS/2 keyboard in addition to your USB keyboard before booting Ubuntu.
  4. Enter the following commands in a terminal/console:

    $ dmesg > ~/dmesg 
  5. Attach ~/dmesg and your /var/log/Xorg.0.log to the bug report in seperate attachments.

In case your USB keyboard stops working after a while

For debugging this problem you either need a PS/2 keyboard or 2 computers in a network.BRIf the second machine runs Windows you need to install putty.exe from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.

  1. Provide the [#generalinfo general information].
  2. If you don't have a PS/2 keyboard install the openssh-server package on the machine with the keyboard problem. If you have a PS/2 keyboard connect it addition to your USB keyboard before booting Ubuntu.
  3. Each time after logging in to GNOME, KDE or Xfce open a terminal and enter the following commands:

    $ dmesg > ~/dmesg_boot
    $ cp /var/log/Xorg.0.log ~/Xorg.0.log 
  4. Wait until your USB keyboard stops working. Try if switching to a Virtual Terminal still works by pressing Ctrl-Alt-F1, are you able to login and enter commands? Try to unplug your USB keyboard and replug it to see if it starts working again, if it does mention this in the bug report.
  5. If replugging or the Virtual Terminal works then skip this step. If it doesn't work you should use either the PS/2 keyboard or the second machine in the LAN to login to your machine of which the keyboard stopped working. If your second machine is Linux use the command ssh user@host, if it is Windows use putty.
  6. Type the following commands in the terminal:

    $ LANG=C
    $ dmesg > ~/dmesg
    $ diff -ns ~/dmesg_boot ~/dmesg > ~/dmesg_diff
    $ cp /var/log/Xorg.0.log ~/Xorg.0.log_tmp
    $ diff -ns ~/Xorg.0.log ~/Xorg.0.log_tmp > ~/Xorg.0.log_diff 
  7. Attach dmesg_boot, dmesg_diff, Xorg.0.log and Xorg.0.log_diff to the bug report in separate attachments.

In case some keys of your keyboard don't work (as expected)

  1. Provide the [#generalinfo general information].
  2. Open a terminal/console and enter the following commands:

    $ xprop -root | grep XKB > ~/xkb
    $ gconftool-2 -R /desktop/gnome/peripherals/keyboard/kbd > ~/gconf 
  3. Attach ~/xkb and ~/gconf to the bug report in seperate attachments.

Also see


CategoryBugSquad

DebuggingKeyboardDetection (last edited 2012-10-21 03:56:52 by penalvch)