USC_Resolve_Failed_Purchase
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| <<Include(ISD/Header)>> = I tried to buy something but it failed. What should I do? = Occasionally there may be transfer errors during the purchase process. This explains how to get the software you purchased if it doesn't work on the first try. First, try the reinstall function: [[Pay/FAQs/USC_Reinstall]] If that doesn't work, or if your purchase doesn't show up in the list of purchases in Software Center, check your payment history: [[Pay/FAQs/PayHistory]] If it keeps failing, please send in a bug report or support request with details about the issue. This explains how to get detailed information to help fix the cause of the issue: [[Pay/FAQs/Get_debug_info]] Then, if the reinstall option doesn't work, the easiest way to get the software is to [[Pay/FAQs/Refunds|request a refund]] and then attempt the purchase again. The errors are generally just temporary network issues and it's unlikely that the error would happen again, so the second try should work. However, please [[Pay/FAQs/Get_debug_info|gather and send the debug info]] first, so we can prevent the issue from happening again. |
#REFRESH 0 https://help.ubuntu.com/community/Pay/FAQs |
Pay/FAQs/USC_Resolve_Failed_Purchase (last edited 2012-05-16 05:03:00 by host-184-166-192-31)