RemoteAccessAndSupport

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⇤ ← Revision 1 as of 2006-11-27 19:16:35 →
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Comment: initial post
← Revision 2 as of 2006-12-22 20:54:35 → ⇥
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Comment: +VirtualNetworkConnection
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We need a support tool to actually "show" someone how to do something through the internet. VNC is a great tool that already exists that just needs a GUI wrapper to put it to use.    We need a support tool to actually "show" someone how to do something through the internet. VNC (VirtualNetworkConnection) is a great tool that already exists that just needs a GUI wrapper to put it to use.
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Please check the status of this specification in Launchpad before editing it. If it is Approved, contact the Assignee or another knowledgeable person before making changes.

  • Launchpad entry: none yet

  • Packages affected:

Summary

Using a simple gui wrapper for two VNC applications, we can effectively give and get remote desktop control (and ultimately support) easily.

Rationale

We need a support tool to actually "show" someone how to do something through the internet. VNC (VirtualNetworkConnection) is a great tool that already exists that just needs a GUI wrapper to put it to use.

Use cases

Frye is having trouble with setting up Evolution to connect to his email. Leela is Frye's friend and could do this easily for Frye. Leela is so advanced that she knows how to add port forwarding to her router and forwards port 5500 (the default reverse vnc port). Frye would load his icon from the menu that says "Remote Support" which launches a gui prompting for "give support" or "get support". Leela tells Frye to type in leelasdomain.dyndns.org which connects to Leela giving her control of Frye's PC while letting Frye see what is going on as well. It's real easy to describe a dialog box when you can move the mouse over it while talking to the person.

Scope

Design

"Get Support" gives the option to specify an address in the form <ip><:port> or <domain><:port> where the port is optional and the default port is 5500. "Give Support" should start vnc listening on the specified port waiting for the other side to "Get Support".

Implementation

  • Get Support

    • x11vnc -connect <ip>:port

  • Give Support
    • vncviewer -listen
      • only listens on port 5500 (not critical issue, but specifying a port would be better)

Code

Data preservation and migration

Unresolved issues

BoF agenda and discussion

CategorySpec

RemoteAccessAndSupport (last edited 2008-08-06 16:27:06 by localhost)