ReportingBugs

Revision 2 as of 2005-10-26 06:14:06

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Software contains flaws, called bugs. To manage them, Ubuntu currently uses two bug tracking systems:

Bugzilla

Bugzilla is a bug tracker developed by the Mozilla Project. It is used by Ubuntu for tracking all of the bugs in packages which are supported (in main and restricted)

The Ubuntu Bugzilla can be found here:

Malone

Malone is a new bug tracker created as part of the Launchpad architecture. Malone is currently used to track all bug for non-supported packages (universe and multiverse)

Getting started

In order to start using either Bugzilla or Malone, you need an account.

Bugzilla

To create an account in Bugzilla, go [https://bugzilla.ubuntu.com/createaccount.cgi here]

Malone

Malone uses the Launchpad login, which is the same as this wiki. To create a Launchpad account, go [https://launchpad.net/distros/ubuntu/+bugs/+login here]

Filing Bugs

Once you have an account on one (or both) of the bug trackers, time to ask the critical questions. The first thing you should do is look at the following guides about when to file a bug or not.

When to file a bug

  • You can repeat the problem
  • It is not a feature of the program

When to not file a bug

Actually filing the bug

So your bug is an actual bug. The first thing you should do is search for it being already reported. If it is not, then click on the New link for Bugzilla or the Report a bug for Malone. Try and fill out a useful summary, select which program it happened in. If you do not know, take a guess or ask someone. Then fill out the description with as much information as you can. It is better to have more information that too little. Once you have filed out the package name, summary and description, click on submit. Unless you are experienced, it is best if you leave the other fields blank or with their default information. You are now done.

Bug triage

Bug triage is the act of cleaning up old bugs, solving some, and closing those which are incorrectly filed. Information on bug triage can be found at BugTracking.

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