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This is Andrew Gee with the fifth screencast in the 

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Ubuntu Month Of Screencasts.

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All of the screencasts in this month can be downloaded

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for free at our website, which is screencast.ubuntu.com

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One of the great parts of Ubuntu is the vast community it has.

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All of these people will be happy to help with through any

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problems you may have.

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There are many different ways in which you are able to get help

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from this community.

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The ubuntu documentation is useful for some problems

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of not knowing how to do things.

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Ubuntu has two different types of documentation,

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Official and Community.

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The official documentation is what is included in your

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installation of Ubuntu

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and available on the Internet.

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Whereas the community documentation is created by the community

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and hosted on the community section of the Ubuntu website.

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Now I am going to show you how to access both types of documentation.

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From your Ubuntu desktop, you are easily able to access the 

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official documentation, without even needing an Internet connection.

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Just head to the System menu on the top panel

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and click on the Help and Support button.

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From here you are able to select which category

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you are looking for documentation on.

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Alternatively, you can use the search field at the top,

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to search directly for what you are looking for.

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Accessing the community documentation requires

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you have an Internet connection.

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So go along and load up Firefox

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and in the address bar type help.ubuntu.com/community

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Similar to the official documentation, you can

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choose a category to browse into the documentation for

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on the left

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or you can use the search box that is at the top.

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Launchpad is a web based system developed by

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the same people behind Ubuntu.

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Within Launchpad there is an answers system.

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Here you can ask questions to do with any of the projects

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listed on Launchpad, Ubuntu included.

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So let us take a look at how this works.

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As Launchpad is web based, go ahead and load up Firefox.

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Enter the web address, launchpad.net

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To ask a question on Launchpad, you will have to create an account.

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So go ahead and click on the Log in/Register link at the top right corner.

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and on this page enter your email address in the 

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Not Registered Yet? section

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and click the Register button.

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Once you have followed those instructions and registered,

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log in and go back to the home page.

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From here, click on the answers button.

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Click on Ubuntu to head to the Ubuntu question tracker.

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From here you can search for an existing question

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or you can ask a question by clicking on the Ask a question button.

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On this page enter a language

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and a summary of your question

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and click the continue button.

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Here you can see a list of questions that may be similar

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to what you want to ask.

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But if it is not, go ahead and in the description box

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type a full description of your question.

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Once you have finished entering that, click the add button

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and your question will be added to the tracker.

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On an answer being made, you will receive an email

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notification telling you so.

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Follow the link in the email and you are able to add extra

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information or notify the tracker that the problem is solved.

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Another method of getting support for Ubuntu is 

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through mailing lists, which are used through your email.

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To ask a question you will simply send an email

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to the list's email address.

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People can then see your question and reply to the question

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and the answer will show up in your email inbox.

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To subscribe to a mailing list you will need to visit a webpage.

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Load up Firefox and type in the address, lists.ubuntu.com

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On this web page you will be presented with a big list

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of many mailing lists that you can sign up to.

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A common one that is used for support is ubuntu-users

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Find that on the list and click on it.

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You will be presented with a page like this.

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To subscribe to the mailing list, simply enter you email address,

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name and desired password.

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The final option before signing up is giving you the choice of 

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how you would like to receive messages from the mailing list

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For a high volume mailing list, such as this one,

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you will probably want a daily digest,

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so click Yes and press Subscribe.

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To verify that it is in fact your email address

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a confirmation email is sent to your email address.

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In it, there is a link that you must follow

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to verify that it is your email address.

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Load up the link in your web browser to be presented

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with a web page like this.

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Verify that all of the details on the page are correct

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and press the subscribe button.

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You are now able to send emails to the mailing list,

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with the address you can find an email following confirmation.

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In this case it is ubuntu-users@lists.ubuntu.com

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If you do not like the email based approach of the mailing list,

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you might be more accustomed to web forums.

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There are many different forums, one for each language.

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The main one is ubuntuforums.org

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To get to the Ubuntu forums load up Firefox,

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enter the address, ubuntuforums.org

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The page will load something like this.

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To ask a question on the forums, you will have to sign up for an account.

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Do this by clicking on the register link

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in the navigation bar towards the top of the page.

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Follow all of the instructions on the following page

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to sign up for an account.

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Sign in and then return back to the home page.

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From here you can go into all of the relative categories

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and make new threads or replies.

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Make sure that before posting though, you check

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by searching the forums, that your

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question has not already been asked.

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A final way of getting support from the community

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is via IRC.

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IRC is a form of instant Internet chat.

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This way will give you quickest access to help,

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but might be a bit more complicated for a novice.

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There are many was to connect to the IRC server Ubuntu operates from

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and Pidgin is one of them.

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Load up Pidgin by going to Applications menu,

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Internet, Pidgin Instant Messenger.

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If this is the first time you have loaded Pidgin,

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you will probably get a window like this.

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If you do not, go to the accounts menu in the main window

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and go to Add/Edit.

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Here press the Add button.

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Under Protocol, select IRC.

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Next, in Screen name choose a nickname

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that you would like to be known by.

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Keep the server the same.

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Finally, press the Save button.

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Here you can see that you are connecting.

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When it has finished connecting,

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it should look like that.

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Close that,

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go to Buddies,

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Add Chat,

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make sure that the IRC account is selected

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and in Channel type #ubuntu,

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as this is the likely channel you want to go to.

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Press the Add button and you should see the #ubuntu there.

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If you double-click on it, it will load up.

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You are now in the channel.

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Use the box at the bottom of the window to type your message

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and type enter to send them.

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When people are talking to you, they will likely reference your name

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so you can easily see.

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Like so.

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When you are talking to someone specifically,

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make sure you reference their name.

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For a full list of IRC guidelines, make sure you check out

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wiki.ubuntu.com/IrcGuidelines

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There is a pretty obvious method of help too.

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You must have got the Ubuntu CD from someone

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or bought the computer from someone with Ubuntu pre-installed.

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You may find that this person will be happy to help you with any problems.

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There is also a commercial support method,

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which can be purchased from Ubuntu.

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To find out more about this visit ubuntu.com/support/paid

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You can purchase this support by contacting them on the website.

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Thanks for watching, I am Andrew Gee.

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To see more screencasts from the Ubuntu Month of Screencasts,

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visit our website at screencasts.ubuntu.com