Ubuntu Server Edition Survey (v2.0B2)

Survey about Ubuntu Server Edition

In an effort to better understand, support and further the Ubuntu Server Edition we would like to ask you to take this survey which should take between 10 to 20 minutes to complete. The information provided will help us determine where we can improve support, where to add additional resources and to generate a better understanding of the community which we work within.

Please note that this survey is being conducted by the Ubuntu Server Team in conjunction with RedMonk (an analyst firm) and the Canonical Product Management Team.

The privacy policy for this survey can be found at https://wiki.ubuntu.com/ServerTeam/Survey/PrivacyPolicy

There are 58 questions in this survey

Linux on servers

The following questions are about your (and your organization) usage of Linux in general on your servers, not limited to Ubuntu.

1 How many Linux servers do you (and your organization) have running today? *

Please choose only one of the following:

1
2-5
6-20
21-50
51-100
101-500
501+
None

2 Which version(s) of Linux do you (and your organization) use on your server(s)? *

Only answer this question if the following conditions are met:
° Answer was '101-500' or '501+' or '21-50' or '51-100' or '1' or '2-5' or '6-20' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)

Please choose all that apply:

CentOS
Debian
Fedora
Open SuSE
RedHat Enterprise
SuSE Linux Enterprise
Ubuntu
Other:

3 Are your Linux servers used at home or at work? *

Only answer this question if the following conditions are met:
° Answer was '21-50' or '51-100' or '101-500' or '501+' or '1' or '2-5' or '6-20' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)

Please choose only one of the following:

Home
Work

If you are using Linux in both cases, please answer "work" and concentrate on the usage that is made within your organization for the rest of this survey.

4 If you evaluated Ubuntu Server Edition, could you please tell us why you chose another Linux flavor for your server(s)? *

Only answer this question if the following conditions are met:
° Answer was NOT 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)

Please choose only one of the following:

A key software vendor does not support Ubuntu
I am used to RPM packaging
I could not find a program I needed
I could not install it on my hardware
I do not trust the free promise
I encountered a problem in my test
I found the price of support too high
I need a graphical user interface
I read a bad review of it
My organization had a policy to use something else
My hardware vendor does not support Ubuntu
Another reason not in this list

Make a comment on your choice here:

5 Which type of hardware do you run Linux servers on?

Only answer this question if the following conditions are met:
° Answer was '51-100' or '101-500' or '1' or '2-5' or '6-20' or '21-50' or '501+' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)

Please choose all that apply:

Dell servers
Fujitsu Siemens RISC server
Fujitsu Siemens x86 servers
HP/Compaq x86 servers
HP/Compaq Alpha servers
IA64 Servers
IBM x86 servers
IBM PowerPC servers
IBM Mainframes
Intel Servers
Local system builder servers
NEC servers
SUN x86_64 servers
SUN Sparc servers
Assembled servers
Tower/Desktop PC
Other:

6 Please tell us which types of workloads you consider mission critical.

Please choose all that apply:

Backups
Batch processing
Cloud infrastructure
Clustering
CRM
Database
Data mining/Analysis
Development/Test
Directory Server
DNS
ERP
File server (Samba/NFS/FTP/other)
Mail server
Media streaming/processing
Proxy/Caching
Print Server
Routing
Scientific
Security (Firewall)
Security (Intrusion detection)
Security (Mail scan)
Systems management
Terminal server
Virtualization
Web server (or web application server)
Other:

7 How many mission critical applications do your linux servers run? *

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)

Please choose only one of the following:

None
1-5
6-10
11-30
31-50
51-100
100-1000
More than 1000

8 Where would you be more likely to purchase your support contract for these mission critical servers?

Only answer this question if the following conditions are met:
° Answer was '31-50' or '51-100' or 'More than 1000' or '100-1000' or '1-5' or '6-10' or '11-30' at question '7 [linux-crit-num]' (How many mission critical applications do your linux servers run?)

Please choose all that apply:

A Linux vendor (ie, Canonical, RedHat, Novell, etc...)
A local system integrator
A global system integrator
Together with my application
Together with my hardware
I do not need support
Other:

9 Which features are most important to you on your Linux servers?

Only answer this question if the following conditions are met:
° Answer was '101-500' or '2-5' or '6-20' or '21-50' or '51-100' or '1' or '501+' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)

Please choose the appropriate response for each item:

	Do not care	Not important	Moderately important	Important	Very important
User account management framework for built-in services
Backup
Cloud computing
Clustering
Firewall
Grid computing
Guest virtualization
High performance computing
Host virtualization
Identity management and aggregation
Java application server
Security hardening
Storage support
Systems management
Web single sign on
Web management interface

10 Which storage type(s) do you use?

Only answer this question if the following conditions are met:
° Answer was 'Very important' or 'Important' or 'Moderately important' at question '9 [linux-feature]' (Which features are most important to you on your Linux servers? (Storage support))

Please choose all that apply:

ATA over Ethernet (AoE) SAN
Fiber Channel
iSCSI SAN
Multi-Initiator (MI) SAS
Other:

11 Which system management software package(s) do you use?

Only answer this question if the following conditions are met:
° Answer was 'Moderately important' or 'Important' or 'Very important' at question '9 [linux-feature]' (Which features are most important to you on your Linux servers? (Systems management))

Please choose all that apply:

Altiris
BMC Patrol
CA Unicenter
Canonical's Lansdcape
Dell Open Manage
HP Open View
IBM Tivoli
Landesk
Munin
Nagios
Novell ZENworks
Zabbix
Other:

12 Does your organization run the following applications on its servers?

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)

Please choose all that apply:

Alfresco
BEA Weblogic
IBM DB2
IBM Domino
IBM Websphere
JBoss
Oracle Database
PeopleSoft
SAP
Glassfish
VMWare ESX
Zimbra
Other:

13 If your organization deployed a global directory service, which one(s)?

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)

Please choose all that apply:

Fedora Directory Services
IBM Tivoli Directory Server
Microsoft Active Directory
Novell eDirectory
OpenDS
OpenLDAP
Oracle Directory Services
Sun Directory Services
Other
Other:

Ubuntu Server Edition

The following questions are about your (and your organization) usage of Ubuntu Server Edition specifically.

14 How many Ubuntu servers are you or your organization running? *

Only answer this question if the following conditions are met:
° Answer was at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)

Please write your answer here:

15 Which version(s) of Ubuntu Server Edition do you use?

Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)

Please choose all that apply:

9.10
9.04
8.10
8.04LTS
7.10
7.04
6.10
6.06LTS
Any LTS version

16 What type of applications do you have running on your Ubuntu Servers?

Please choose all that apply:

Batch processing
Backups
Cloud infrastructure
Clustering
CRM
Data mining/Analysis
Database
Development/Test
Directory Server
DNS
ERP
File server (Samba/NFS/FTP/other)
Mail server
Media streaming/processing
Print Server
Proxy/Caching
Routing
Security (Firewall)
Security (Mail scan)
Security (Intrusion detection)
Systems management
Scientific
Terminal server
Virtualization
Web server (or web application server)
Other:

17 Do you consider Ubuntu ready for your mission critical deployments?

Please choose only one of the following:

18 Which of this list do you consider important for mission critical deployment?

Please choose the appropriate response for each item:

	Do not care	Not important	Moderately important	Important	Very important
Availability of support from business partners
Commercial application support
Commercial technical support
Hardware support
Package/Update management
Price of support
Product life cycle duration
Proven security
Simple upgrades
Size of the company supporting your Linux distribution

19 Do you plan to deploy additional Ubuntu based servers in the future? *

Please choose only one of the following:

Yes
No
Undecided

20 When do you plan to deploy additional servers?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '19 [ubuntu-deploy]' (Do you plan to deploy additional Ubuntu based servers in the future?)

Please choose only one of the following:

1 month
3 months
6 months
1 year
More than one year
No timeframe

21 If your network contains both Ubuntu servers and other servers, how would you rate their coexistence? (5 is better)

Please choose the appropriate response for each item:

	1	2	3	4	5
Linux
Windows NT
Windows 2000-2003
Windows 2008
UNIX
Other

22 If your network contains one or more clients, how would you rate the clients integration with Ubuntu Server per operating system? (5 is better)

Please choose the appropriate response for each item:

	1	2	3	4	5
Ubuntu
Windows XP
Windows Vista
Windows (other)
Other Linux
Other Unix
Other

23 What method of community support have you used?

Please choose all that apply:

IRC (irc.freenode.net)
Launchpad.net
Ubuntu Forums
Ubuntu mailing lists
Ubuntu Wiki (http://wiki.ubuntu.com)
Ubuntu Documentation (http://help.ubuntu.com/community)
Other Linux related sites

24 Were your problems resolved by the community support?

Only answer this question if the following conditions are met:
° Answer was 'Ubuntu Forums' or 'IRC (irc.freenode.net)' or 'Ubuntu mailing lists' at question '23 [ubuntu-com-support]' (What method of community support have you used?)

Please choose only one of the following:

Yes
Most times
Partially
No

25 How satisfied were you with the community support?

Please choose only one of the following:

Needs improvement
Below average
Average
Good
Very good

26 How can community support be improved?

Only answer this question if the following conditions are met:
° Answer was 'Needs improvement' or 'Below average' or 'Average' at question '25 [ubuntu-com-support-q]' (How satisfied were you with the community support?)

Please write your answer here:

27 Did you install a graphical interface on your server? *

Please choose only one of the following:

28 Which features required you to install a graphical interface on your Ubuntu server?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '27 [ubuntu-gui]' (Did you install a graphical interface on your server?)

Please write your answer here:

29 For the applications you've deployed to Ubuntu, what was the installation process?

Please choose all that apply:

Applications Pre-installed
Apt/Synaptic
Local Network Install (LAN)
Remote Network Install (Internet)
Removable Media (CD-ROM, Flash, etc)
Systems Management
Other:

30 What could be improved to make Apt/Synaptic viable for your application installation?

Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was NOT 'Apt/Synaptic' at question '29 [rm1]' (For the applications you've deployed to Ubuntu, what was the installation process?)

Please write your answer here:

31 If you use your Ubuntu servers as a host for virtualization, which product(s)/technology(ies) do you use?

Please choose all that apply:

KVM
OpenVZ
QEMU
VMware
VirtualIron
Virtuozzo
vServer
Xen
None
Other:

Cloud computing

The following questions are about your (and your organization) usage of cloud computing in general.

32 Have you or do you plan to deploy workloads of any type of "cloud" environments?

Please choose only one of the following:

This can be applications, platforms or infrastructures

33 Do you consider cloud environments ready for mission-critical workloads?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '32 [rm-cloud1]' (Have you or do you plan to deploy workloads of any type of "cloud" environments?)

Please choose only one of the following:

34 Do you consider Ubuntu a viable platform for "cloud" based deployments?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '32 [rm-cloud1]' (Have you or do you plan to deploy workloads of any type of "cloud" environments?)

Please choose only one of the following:

Are you currently using the cloud, whether it's applications,
platforms or infrastructure?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '32 [rm-cloud1]' (Have you or do you plan to deploy workloads of any type of "cloud" environments?)

Please choose only one of the following:

Over the next 12 months, do you expect to see a significant growth in the use of cloud services within your organisation?

Please choose only one of the following:

Are your competitors or equivalent organisations using cloud computing?

Please choose only one of the following:

Do any of the following apply?

Please choose all that apply:

You have variable I.T. demands and have to continually over-provision.
Some of your systems are only used occasionally.
It can take a considerable amount of time to get new systems up and running.
Projects require significant upfront expense even if you don't know whether it will work.

Are you currently using infrastructure services on a public cloud (e.g. Amazon EC2?)

Please choose only one of the following:

Over the next 12 months, do you expect to use or increase your usage of infrastructure services in the cloud?

Please choose only one of the following:

With cloud computing, do you have any of the following concerns?

Please choose all that apply:

There is a lack of portability between service providers.
We're locked into a particular service provider.
We don't know how secure the service really is.
Some of our data is too valuable to trust to a third party.

Ubuntu Enterprise Cloud

The following questions are about your (and your organization) usage of Ubuntu Enterprise Cloud functionalities in Ubuntu Server Edition.

Have you built a private cloud with Ubuntu Enterprise Cloud (UEC)?

Please choose only one of the following:

Over the next 12 months, are you planning to build a private cloud with UEC or increase the size of your private cloud?

Please choose only one of the following:

Were you aware that professional 24x7 support for UEC is available?

Only answer this question if the following conditions are met:
°

-------- Scenario 1 --------

Answer was 'Yes' at question '42 [uec1]' ( Have you built a private cloud with Ubuntu Enterprise Cloud (UEC)? )

-------- or Scenario 2 --------

Answer was 'Yes' at question '43 [uec2]' ( Over the next 12 months, are you planning to build a private cloud with UEC or increase the size of your private cloud?)

Please choose only one of the following:

Do you use Ubuntu Server Edition on public clouds (i.e. Rackspace, Amazon EC2, GoGrid)

Please choose only one of the following:

Do you use Ubuntu Server Edition on Amazon EC2?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '45 [ec2-1]' ( Do you use Ubuntu Server Edition on public clouds (i.e. Rackspace, Amazon EC2, GoGrid))

Please choose only one of the following:

Have you ever built an Amazon Machine Image?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '46 [ec2-2]' ( Do you use Ubuntu Server Edition on Amazon EC2?)

Please choose only one of the following:

Do you use appliances provided through pre-built machine images on Amazon EC2?

Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '46 [ec2-2]' ( Do you use Ubuntu Server Edition on Amazon EC2?)

Please choose only one of the following:

Is the use of private or public clouds more important to your organisation?

Please choose only one of the following:

Public
Private
Equal

Please rate the importance of the following functionalities in a cloud environement.

Please choose the appropriate response for each item:

	1	2	3	4	5
Cloud bursting (aka hybrid cloud)
Configuration management
Image life cycle management
Power management

Demographics

The folllowing questions are about yourself and your organisation.

51 Please estimate how many of the following server OS' are running in your organization.

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)

Please choose the appropriate response for each item:

	0	1	1-5	6-10	11-30	31-50	51-100	101-500	501-1000	more than 1000
BSD or derivatives
Linux
OS/400
Windows
UNIX
Other

52 What sector is your organization involved in?

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)

Please choose only one of the following:

Education (as a student)
Education (working as staff)
Finance
Government/Administration
Health
Insurance
Manufacturing
Non profit
Publishing
Retail
Technology (Hardware)
Technology (Software)
Technology (Services)
Technology (Other)
Travel/Transportation
Utilities
Other

53 What position do you hold in your organization?

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)

Please choose only one of the following:

CEO or equivalent
Director or VP
Manager
Employee
Freelance or Contractor
Other

54 How many employees are there in your organization?

Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?) and Answer was NOT 'Education (as a student)' or 'Education (working as staff)' at question '52 [all-work-sector]' (What sector is your organization involved in?)

Please choose only one of the following:

1-10
11-20
21-50
51-100
101-500
501-1000
1001-5000
5001-10000
more than 10000

55 Which region of the world do you live in? *

Please choose only one of the following:

Africa
Asia
Europe
Latin America
North America
Oceania

World Regions & Countries

56 Would you like to be a reference customer for Ubuntu Server Edition?
If so, we will need to contact you, so please fill in your contact details at the end of this survey. *

Only answer this question if the following conditions are met:
° Answer was '101-500' or '51-100' or '501+' or '21-50' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?) and Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?) and Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)

Please choose only one of the following:

57 Is there anything else you would like to tell us?

Please write your answer here:

58 If needed can we contact you? If so, where?
We would like to send you the results of the survey but we need your email address and contact information to do so. We may also contact you to discuss some aspects of your responses further to improve our product. Our support team will also send you a one-time email with a link to information on commercial support. We will never pass your information to third parties outside Canonical. You may also remove or alter your information after submission. For details, please see the survey's privacy policy.

Please write your answer(s) here:

Name
Email
Phone number (with country code)
Timezone

Submit your survey.
Thank you for completing this survey.

Ubuntu Server Edition Survey (v2.0B2)

Linux on servers

1 How many Linux servers do you (and your organization) have running today? *

2 Which version(s) of Linux do you (and your organization) use on your server(s)? *

3 Are your Linux servers used at home or at work? *

4 If you evaluated Ubuntu Server Edition, could you please tell us why you chose another Linux flavor for your server(s)? *

5 Which type of hardware do you run Linux servers on?

6 Please tell us which types of workloads you consider mission critical.

7 How many mission critical applications do your linux servers run? *

8 Where would you be more likely to purchase your support contract for these mission critical servers?

9 Which features are most important to you on your Linux servers?

10 Which storage type(s) do you use?

11 Which system management software package(s) do you use?

12 Does your organization run the following applications on its servers?

13 If your organization deployed a global directory service, which one(s)?

Ubuntu Server Edition

14 How many Ubuntu servers are you or your organization running? *

15 Which version(s) of Ubuntu Server Edition do you use?

16 What type of applications do you have running on your Ubuntu Servers?

17 Do you consider Ubuntu ready for your mission critical deployments?

18 Which of this list do you consider important for mission critical deployment?

19 Do you plan to deploy additional Ubuntu based servers in the future? *

20 When do you plan to deploy additional servers?

21 If your network contains both Ubuntu servers and other servers, how would you rate their coexistence? (5 is better)

22 If your network contains one or more clients, how would you rate the clients integration with Ubuntu Server per operating system? (5 is better)

23 What method of community support have you used?

24 Were your problems resolved by the community support?

25 How satisfied were you with the community support?

26 How can community support be improved?

27 Did you install a graphical interface on your server? *

28 Which features required you to install a graphical interface on your Ubuntu server?

29 For the applications you've deployed to Ubuntu, what was the installation process?

30 What could be improved to make Apt/Synaptic viable for your application installation?

31 If you use your Ubuntu servers as a host for virtualization, which product(s)/technology(ies) do you use?

Cloud computing

32 Have you or do you plan to deploy workloads of any type of "cloud" environments?

33 Do you consider cloud environments ready for mission-critical workloads?

34 Do you consider Ubuntu a viable platform for "cloud" based deployments?

35 Are you currently using the cloud, whether it's applications, platforms or infrastructure?

36 Over the next 12 months, do you expect to see a significant growth in the use of cloud services within your organisation?

37 Are your competitors or equivalent organisations using cloud computing?

38 Do any of the following apply?

39 Are you currently using infrastructure services on a public cloud (e.g. Amazon EC2?)

40 Over the next 12 months, do you expect to use or increase your usage of infrastructure services in the cloud?

41 With cloud computing, do you have any of the following concerns?

Ubuntu Enterprise Cloud

42 Have you built a private cloud with Ubuntu Enterprise Cloud (UEC)?

43 Over the next 12 months, are you planning to build a private cloud with UEC or increase the size of your private cloud?

44 Were you aware that professional 24x7 support for UEC is available?

45 Do you use Ubuntu Server Edition on public clouds (i.e. Rackspace, Amazon EC2, GoGrid)

46 Do you use Ubuntu Server Edition on Amazon EC2?

47 Have you ever built an Amazon Machine Image?

48 Do you use appliances provided through pre-built machine images on Amazon EC2?

49 Is the use of private or public clouds more important to your organisation?

50 Please rate the importance of the following functionalities in a cloud environement.

Demographics

51 Please estimate how many of the following server OS' are running in your organization.

52 What sector is your organization involved in?

53 What position do you hold in your organization?

54 How many employees are there in your organization?

55 Which region of the world do you live in? *

56 Would you like to be a reference customer for Ubuntu Server Edition? If so, we will need to contact you, so please fill in your contact details at the end of this survey. *

57 Is there anything else you would like to tell us?

35
Are you currently using the cloud, whether it's applications, platforms or infrastructure?

36
Over the next 12 months, do you expect to see a significant growth in the use of cloud services within your organisation?

37
Are your competitors or equivalent organisations using cloud computing?

38
Do any of the following apply?

39
Are you currently using infrastructure services on a public cloud (e.g. Amazon EC2?)

40
Over the next 12 months, do you expect to use or increase your usage of infrastructure services in the cloud?

41
With cloud computing, do you have any of the following concerns?

42
Have you built a private cloud with Ubuntu Enterprise Cloud (UEC)?

43
Over the next 12 months, are you planning to build a private cloud with UEC or increase the size of your private cloud?

44
Were you aware that professional 24x7 support for UEC is available?

45
Do you use Ubuntu Server Edition on public clouds (i.e. Rackspace, Amazon EC2, GoGrid)

46
Do you use Ubuntu Server Edition on Amazon EC2?

47
Have you ever built an Amazon Machine Image?

48
Do you use appliances provided through pre-built machine images on Amazon EC2?

49
Is the use of private or public clouds more important to your organisation?

50
Please rate the importance of the following functionalities in a cloud environement.

56 Would you like to be a reference customer for Ubuntu Server Edition?
If so, we will need to contact you, so please fill in your contact details at the end of this survey. *