Survey

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 * [[attachment:ServerSurvey-v1.0.html|v1.0]]

Objective

This page has for goal to define a server survey that we would ask our community to answer on a regular basis.

Subpages

Introduction

In an effort to better understand, support and further the Ubuntu Server Edition we would like to ask you to take this survey which should take between 10 to 20 minutes to complete.

The information provided will help us determine where we can improve support, where to add additional resources and to generate a better understanding of the community which we work within.

Please note that this survey is being conducted by the Ubuntu Server Team in conjunction with the Canonical Server Product Management Team. Information about the Server Team is available at https://wiki.ubuntu.com/ServerTeam/

Tool

  • We are currently evaluating LimeSurvey to perform the survey. A test setup has been put in place by nijaba, feel free to request and account with him to test the survey and help us improve it before we go live.

  • Please report bugs on launchpad.

  • Survey configuration and templates is also maintained on launchpad.

Questions

The questions have now been put in LimeSurvey. Please find an export of the questions in html format:

Please write your comments in the discussion section below or discuss them in the Server ML or on #ubuntu-server.

Change Requests

  • Please report change requests on launchpad. Doing so will make it easier for us to address specific changes or to manage conversations regarding topics better if they are not on the ML or IRC.

Discussion

Global Comments

  • Survey "feels" long, that is, it feels like it takes forever to get to the end.
  • There seems to be a regular "No answer" option, this is not really useful for getting stats. I would advocate removing that option where it occurs throughout the survey. --> this is what mark a question "non mandatory" - nijaba

  • The sub-text: "Check any that apply" should probably be "Check all that apply" --> All that apply is used when question is mandatory and user is supposed to at least check one. - nijaba

Specific Questions

  • Contact section at the end. I would like to amend that as follows
    • - We would like to send you the results of the survey but we need your email address and contact information to do so. We may also contact you to discuss some aspects of your responses further to improve our product. Our support team will also send you a one-time email with a link to information on commercial support. We will never pass your information to third parties outside Canonical. You may also remove or alter your information after submission. - GERRY CARR

Suggestions for simplifications

  • int-servers: remove Solaris, MacOSX, Win2003 and change Win 2000 -> Win2000 or above

  • int-win-client: remove Solaris, WindowsXP
  • all-serv: remove Solaris, MVS, VMS, BSD and add a UNIX choice

ServerTeam/Survey (last edited 2009-10-09 13:43:11 by mx)