SupportRequests

Revision 1 as of 2006-09-20 22:02:39

Clear message

This page is meant to help people to manage [https://launchpad.net/support support requests].

New support request

So, you are going to file a new support request. Before you proceed, you should look at existing tickets in order to find similar requests who fit your needs. You can do so by looking at [https://launchpad.net/support support requests page].

Practice

If it is your first time with support request and you do not feel too much confident with Launchpad, you have a [https://staging.launchpad.net/distros/ubuntu/+tickets staging server] where you can try to insert and modify tickets as you like. It is the same environment you will find in the real world so feel free to try!

Make a support request

You can add a new ticket by clicking on Request support link on the top left edge. A new page will be displayed which asks you a brief summary:

Try to follow these rules:

  • Be concise as much as possible
  • Focus your question in a few words
  • Avoid espressions such as "help me" or "i have got a problem" without any clue about the real matter

Once you enter a summary and click Continue, you will be showed a list of tickets which resemble your summary. If you did not search similar tickets before, this is the right time to do it. If no ticket matches your request, insert a detailed description of your problem and click Continue:

Your ticket has been inserted and everyone can post a comment.