20071212

Revision 144 as of 2008-08-06 16:39:01

Clear message

Contents

Contents

    1. 358 bugs with status "New" about ubiquity
  1. Not described well
  2. Missing Steps to Recreate Bug
  3. Missing Apport Information
  4. Package or domain specific questions
    1. Debugging Kernel General
    2. Debugging Sound Problems
    3. Debugging ACPI
    4. Debugging Removable Devices
    5. Debugging Printing problems
    6. Debugging Hardware Detection
    7. Debugging USB Storage
    8. Debugging Xorg in general
    9. Freeze during boot or shutdown screen
    10. Debugging Plymouth
    11. Debugging Live Installation
    12. Debugging A Distribution Upgrade
    13. Debugging GNOME Power Manager
    14. Debugging Network Manager
    15. Debugging Firefox
      1. Firefox crash report that fails retrace
    16. Debugging Samba
    17. Debugging Openldap
    18. Debugging ffmpeg (mostly libavcodec and libavformat bugs)
    19. Debugging SCIM related issues
  5. Incomplete bugs without a response from submitter
  6. Bugs without a package
  7. Bugs resolved after update or config change
  8. Needing testing in the development release
  9. Missing a crash report or having a .crash attachment
  10. A duplicate
  11. About an obsolete version of the software for reporter's release
  12. Missing a back trace
  13. Unusable stack trace after retracing
  14. Need valgrind log
  15. A bug that should be handled upstream
  16. Old untouched bugs
  17. Packages not provided by Ubuntu
  18. Fixed in Development release while still existing in a previous release
  19. Reported by someone not respecting the Code of Conduct
  20. A support request
  21. Not reported in English
  22. Suspected bad ISO download
  23. A suggestion for changing default applications or preferences
  24. About an incorrect translation
  25. Incomplete Package Request
  26. Triage Successful
  27. Triage Unsuccessful: Back to New/Incomplete Status
  28. Release has reached End of Life (EOL)
  29. Patch attachment not flagged as a patch
  30. Attachment incorrectly flagged as a patch
  31. Package installation failure
  32. Security Bugs
  33. Added Bugwatch
  34. Hanging Application or Daemon
  35. User Incorrectly Subscribing a team to a Bug
  36. Bug Reported Against Firefox Snap
  37. Bug Reported From Unofficial Derivative (not official flavour)
  38. Links
    1. 111 bugs with an "Incomplete" status
    2. Status

Hi. Here we have a list of bugs about ubiquity to work on for Hug Day. After you have triaged or fixed a bug put your name in the last column and set the row background to a green color by adding lightgreen in the first cell of the column after "background-color:" and before ";". This will let people know that the bug in that row has been worked on.

358 bugs with status "New" about ubiquity

These bugs have not yet been triaged. Detailed information about debugging ubiquity can be found at the DebuggingUbiquity page. A reply you might want to use is

Include: Nothing found for "=== Debugging Live CD Installation ==="!

Include: Nothing found for "== Incomplete bugs without a response from submitter =="!

information_little.png This page is part of the Bug Squad’s KnowledgeBase - pages with information about how to triage bugs.

These standard responses along with other amazing scripts are also available as a Firefox extension in a PPA at:

https://launchpad.net/~gm-dev-launchpad/+archive/ppa

When you update one of these responses, you should also update the response used by the Firefox extension. These responses can be found in the bazaar branch lp:ubuntu-bugcontrol-tools in the file gm-xml-files/bugsquad-replies.xml. To check out a branch, use

bzr branch lp:ubuntu-bugcontrol-tools

Only members of bug-control can commit to this branch. But you can submit a merge proposal, Brian Murray will review/merge it (see this email message), and they can be used when replying to a bug report if merged.

Contents

  1. Not described well
  2. Missing Steps to Recreate Bug
  3. Missing Apport Information
  4. Package or domain specific questions
    1. Debugging Kernel General
    2. Debugging Sound Problems
    3. Debugging ACPI
    4. Debugging Removable Devices
    5. Debugging Printing problems
    6. Debugging Hardware Detection
    7. Debugging USB Storage
    8. Debugging Xorg in general
    9. Freeze during boot or shutdown screen
    10. Debugging Plymouth
    11. Debugging Live Installation
    12. Debugging A Distribution Upgrade
    13. Debugging GNOME Power Manager
    14. Debugging Network Manager
    15. Debugging Firefox
      1. Firefox crash report that fails retrace
    16. Debugging Samba
    17. Debugging Openldap
    18. Debugging ffmpeg (mostly libavcodec and libavformat bugs)
    19. Debugging SCIM related issues
  5. Incomplete bugs without a response from submitter
  6. Bugs without a package
  7. Bugs resolved after update or config change
  8. Needing testing in the development release
  9. Missing a crash report or having a .crash attachment
  10. A duplicate
  11. About an obsolete version of the software for reporter's release
  12. Missing a back trace
  13. Unusable stack trace after retracing
  14. Need valgrind log
  15. A bug that should be handled upstream
  16. Old untouched bugs
  17. Packages not provided by Ubuntu
  18. Fixed in Development release while still existing in a previous release
  19. Reported by someone not respecting the Code of Conduct
  20. A support request
  21. Not reported in English
  22. Suspected bad ISO download
  23. A suggestion for changing default applications or preferences
  24. About an incorrect translation
  25. Incomplete Package Request
  26. Triage Successful
  27. Triage Unsuccessful: Back to New/Incomplete Status
  28. Release has reached End of Life (EOL)
  29. Patch attachment not flagged as a patch
  30. Attachment incorrectly flagged as a patch
  31. Package installation failure
  32. Security Bugs
  33. Added Bugwatch
  34. Hanging Application or Daemon
  35. User Incorrectly Subscribing a team to a Bug
  36. Bug Reported Against Firefox Snap
  37. Bug Reported From Unofficial Derivative (not official flavour)
  38. Links

Not described well

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).

Please also ensure that you include the release and flavour of Ubuntu that you are using.

Thank you!

Missing Steps to Recreate Bug

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:
* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

Missing Apport Information

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect BUGNUMBER

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Package or domain specific questions

The following packages or type of bugs require the specific debugging information:

Debugging Kernel General

Pleas also see the Ubuntu Kernel Teams specific responses for linux (Ubuntu) kernel bugs.

Debugging Sound Problems

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

This information can be gathered for you automatically by using the following command only once:
apport-collect -p alsa-base BUGNUMBER

where BUGNUMBER is the number of the bug you've reported.

Debugging ACPI

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingACPI as separate attachments.

Debugging Removable Devices

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingRemovableDevices as separate attachments.

Debugging Printing problems

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

Debugging Hardware Detection

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingHardwareDetection as separate attachments.

Debugging USB Storage

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://help.ubuntu.com/community/DebuggingUSBStorage as separate attachments.

Debugging Xorg in general

Thank you for taking the time to report this bug and helping to make Ubuntu better. In order to attach necessary information for debugging this as an Xorg problem please run the following command only once:
apport-collect BUGNUMBER

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information. Thanks in advance.

Freeze during boot or shutdown screen

Thanks for your bug report and for your contribution to Ubuntu. In order to determine if this issue is plymouth related, please boot your computer with plymouth disabled and then shutdown to see if you can reproduce the issue. To disable plymouth for a single boot, follow these steps:

1. Hold Right-Shift during Grub boot delay to access the boot menu.
2. Select your actual Ubuntu boot line and press "e" to edit it.
3. Select the "linux" line and at the end of the line, remove "splash" and "quiet".
5. Type "F10" to boot the custom boot line.

Debugging Plymouth

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please run the following command only once via a terminal:
apport-collect BUGNUMBER

which will attach necessary information for debugging this as a plymouth problem. Thanks in advance.

Debugging Live Installation

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your description didn't include enough information.

Please execute the following command 'ubuntu-bug ubiquity' as it will gather detailed information regarding your installation. Thanks in advance.

Debugging A Distribution Upgrade

DebuggingUpdateManager

Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please add the log files from '/var/log/dist-upgrade/' to this bug report as separate attachments? Thanks in advance.

Debugging GNOME Power Manager

Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please run the following command only once in a terminal:
apport-collect BUGNUMBER

You might also want to take a look at the debugging instructions located at https://wiki.ubuntu.com/DebuggingGNOMEPowerManager and submit any other logs related to your problem. Thanks in advance.

Apport will add the output of the upstream script "gnome-power-bugreport.sh" and "devkit-power --dump." "gnome-power-bugreport.sh" also includes the output of devkit-power --dump.

Debugging Network Manager

If a network-manager bug report is about not being able to connect the title or summary should be in the format: [CHIPSET] cannot connect to (ENCRYPT_METHOD) where the CHIPSET is the wireless driver used and ENCRYPT_METHOD is the encryption method used by your wireless network.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your bug report didn't include enough information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingNetworkManager. If you have trouble, do not hesitate to ask for more assistance. Thanks in advance.

Debugging Firefox

Thank you for taking the time to report this bug and helping to make Ubuntu better. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs? Also, please answer these questions:
Is this crash reproducible? If so, which are the steps that lead to it?
Which flash package do you have installed?
Which Java package do you have installed?
Which Firefox extensions do you have installed?

This will greatly aid us in tracking down your problem.

Firefox crash report that fails retrace

Firefox bug triaging policy is to close (set to "invalid") crash reports from apport that fail retracing.

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report didn't yield the required information. Please go ahead and submit a new crash report if it crashes again with the latest available version of the package. Thanks in advance for your cooperation and understanding.

Debugging Samba

Please see the debugging Samba article for debugging and stock replies.

Debugging Openldap

Please see the debugging openldap article for debugging and stock replies.

Debugging ffmpeg (mostly libavcodec and libavformat bugs)

Thank you for taking the time to report this bug and helping to make Ubuntu better. You have reported a crash that actually happened in the libavcodec or libavformat library. In order to be able to actually fix this bug, we must be able to:

1. Reproduce it;
2. Check if it happens with the latest version; and
3. Understand where it actually crashes.

You can help with the first point by attaching an example file to this bug report. Please note that a proper attachment is preferred over a link to some remote site. Remote sites that are password protected or otherwise restricted (services like rapidshare.com) are absolutely not acceptable. If your file is too large, try to reproduce with the first few MB only. See http://ffmpeg.org/bugreports.html section "Submitting Sample Media" for guidelines.

Please also make sure that your file crashes with the commandline application ffplay from the ffmpeg package. If the crash does not happen with that tool, the bug does not belong to the ffmpeg package, but to some higher-level package like libxine1-ffmpeg or gstreamer0.10-ffmpeg (depending on what player has been used).

Thank you for taking the time to report this bug and helping to make Ubuntu better. In order to determine the cause of this issue, we would need some additional information.

Please post or attach the following:
1. the output of 'dpkg -l | grep scim'
2. the output of 'im-switch -l'
3. the files '/etc/scim/config', '/etc/scim/global' and '~/.scim/config'

Additionally, please answer the following questions:
1. Is this bug reproducible (always/sometimes/no)?
2. If you can reproduce the bug, what are the steps to do so?
3. Which desktop environment are you using? (Gnome/KDE3/KDE4)
4. If you remove '~/.scim/config', '~/.scim/global' and restart your X session by logging out and in again, does this bug still appear?
5. If you reinstall the 'scim', 'libscim8c2a', 'scim-bridge-agent' and 'scim-bridge-client-{gtk|qt4}' packages, followed by the procedure described in 4., does the bug still appear?

Incomplete bugs without a response from submitter

Some bugs are never responded to by the submitter (also called "original poster", or "OP"). These bugs will be automatically expired by Launchpad in 60 days, counted from the day it was set incomplete. There is no need to act on them (and, actually, changing the bug will restart the expiry period). Note that this applies for the Ubuntu project (i.e., those bug tasks that have "(Ubuntu)" in their name). Other projects may, or may not, have automatic incomplete bug expiration set.

Bugs without a package

Sometimes bugs will be reported just using the "Ubuntu" package. This is not the best place for the bug though and we should encourage bug reporters to report the bug against the correct package by pointing them at some documentation. Keep in mind PKGNAME is a placeholder.

Warning /!\ If you use this response, you must assign a package. If you do not know what package to assign, please leave the bug alone, and ask for help.

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in PKGNAME.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

Bugs resolved after update or config change

Occasionally bug reporters will indicate that a bug has been fixed after some software update or after changing a configuration value back to its default value. These bug reports should be set to 'Invalid' since we don't know the root cause. When closing the bug report it is a good idea to take an opportunity to let the reporter know how to manage bug statuses.

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Needing testing in the development release

A lot of bug reports need testing in the development release of Ubuntu. This is something that most anyone can do by downloading the Desktop ISO, booting from it and testing their particular bug.

Before using this, please check "rmadison <package>" to see if the package version has changed between when the bug was reported and the current development release. If it has not changed, there is no need to ask. If it has changed, check the changelog (via aptitude changelog $PKGNAME) to see if this issue has been specifically addressed.

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue that you reported is one that should be reproducible with the live environment of the Desktop ISO of the development release. It would help us greatly if you could test with it so we can work on getting it fixed in the next release of Ubuntu. You can find out more about the development release at http://www.ubuntu.com/testing/. Thanks again and we appreciate your help.

Missing a crash report or having a .crash attachment

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

A duplicate

When making a bug report a duplicate of another it is important to communicate to the reporter that any discussion regarding the bug should take place in the master bug. Keep in mind that NUMBER is a placeholder and should be the number of the master bug report.

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug NUMBER, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

About an obsolete version of the software for reporter's release

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, according to this report, you are not using the most recent version of this package for your Ubuntu release. Please upgrade to the most recent version and let us know if you are still having this issue. Thanks in advance.

Missing a back trace

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

Unusable stack trace after retracing

This is an alternative to the previous response, if there is a good chance that another retrace will work better (e.g. outdated package versions). Please close the bug as invalid with this comment:

Thank you for taking the time to report this bug and helping to make Ubuntu better.

However, processing it in order to get sufficient information for the developers failed (it does not generate an useful symbolic stack trace). This might be caused by some outdated packages which were installed on your system at the time of the report. Please upgrade your system to the latest package versions. If you still encounter the crash, please file a new report.

Thank you for your understanding, and sorry for the inconvenience!

Need valgrind log

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a valgrind log following the instructions at https://wiki.ubuntu.com/Valgrind and attach the file to the bug report. This will greatly help us in tracking down your problem.

A bug that should be handled upstream

If you are sure the reported bug is not caused by the packaging for Ubuntu, it should usually be sent upstream by someone affected by the bug. If appropriate, replace GNOME with the organization behind the software (see https://wiki.ubuntu.com/Bugs/Upstream/ for available organizations):

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

If you have already pointed out that the reported bug is an upstream one, but there hasn't been any feedback about the requested upstream bug for 2 weeks, the reporter (or someone else affected by the bug) might have forgotten it. If that's the case, you should ask if someone has already forwarded the bug upstream and can tell you the number of the upstream bug:

Is there any news about this bug? Has someone affected by this bug sent the report upstream? Could you tell us the bug number, so we can add a bugwatch that will inform us about its status.? Thanks in advance.

However, if you have already sent the bug upstream, you should leave a comment stating where the upstream bug can be found:

Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments at:

Old untouched bugs

Old new bugs that haven't been touched in a quite a while and you are unable to recreate the bug.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running only once:
apport-collect <bug #>

and any other logs that are relevant for this particular issue.

Packages not provided by Ubuntu

Occasionally, bug reporters will report a bug about a version of a package not provided by Ubuntu or less often about software not provided by Ubuntu. In which case we can not help them and the bug should be set to Invalid.

Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu, check https://help.ubuntu.com/community/Repositories.

Fixed in Development release while still existing in a previous release

The bug's state should become Fix Released and if the package qualifies for a Stable Release Update (SRU):

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu.

This is a significant bug in Ubuntu. If you need a fix for the bug in previous versions of Ubuntu, please perform as much as possible of the SRU Procedure [1] to bring the need to a developer's attention.

[1]: https://wiki.ubuntu.com/StableReleaseUpdates#Procedure

The bug's state should become Fix Released and if the package does not qualify for a SRU because it is considered a minor bug and the package can be backported:

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu.

If you need a fix for the bug in previous versions of Ubuntu, please follow the instructions for "Requesting a Backport" at https://wiki.ubuntu.com/UbuntuBackports#Requesting_a_Backport.

The bug's state should become Fix Released and if the package can not be backported:

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu. It won't be fixed in previous versions of Ubuntu because the package doesn't fit the requirements for backporting. See https://wiki.ubuntu.com/UbuntuBackports for more information.

Reported by someone not respecting the Code of Conduct

Thank you for your bug report. To maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/project/about-ubuntu/conduct. Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

A support request

Determining whether a bug report is actually a support request can be quite challenging, but if you decide the bug is a support request you can convert it to such by clicking "Convert to a question" at the top of the bug's web page. This will mark the bug as "Invalid", create a new question in the answer tracker and link it to the bug. In the comment dialog that you receive, post a comment to inform the reporter about your action, and advise them to use the support tracker for any future problems.

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. If you would prefer live chat support, you can find an IRC support channel for your flavor of Ubuntu here: https://wiki.ubuntu.com/IRC/ChannelList. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

Chris Guiver provides an alternate wording (thanks, Chris!):

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709.

It is also a good idea to change the source package beforehand if it's set incorrectly, so that the question will be associated with the correct package in the answer tracker, or edit the question afterwards and assign it to the correct package. If it doesn't pertain to a specific package, change it to "Ubuntu".

Not reported in English

This response is appropriate when a bug is not reported in English or some error messages are not in English.

Thank you for taking the time to report this issue and helping to make Ubuntu better. We noticed that some of the sentences in this bug report are not in English. If they were translated to English they would be more understandable to triagers. Could you please translate them?

Suspected bad ISO download

This response may be necessary when someone is having strange issues with the Desktop ISO.

Thank you for taking the time to report this bug and helping to make Ubuntu better. While we appreciate the difficulties you are facing, it would appear that the image (ISO file) you downloaded could be corrupt. There is an easy way to verify the integrity of the Ubuntu ISO files you download. Could you please visit https://help.ubuntu.com/community/HowToMD5SUM follow the instructions and report back as to whether or not the MD5SUM verified? Thanks in advance.

A suggestion for changing default applications or preferences

This should only be used for bug reports where the scope of the change is quite large or would affect a lot of users.

Thank you for your suggestion. However, the changes you are requesting aren't really a bug and require more discussion, which should be done on an appropriate mailing list or forum. http://www.ubuntu.com/support/community/mailinglists might be a good start for determining which mailing list to use.

About an incorrect translation

Thank you for taking the time to report this bug and helping to make Ubuntu better. Translations in Ubuntu are handled by the Ubuntu Translations project, so we are going to move this bug report over to that project.

Incomplete Package Request

Thank you for taking the time to request this package and helping to make Ubuntu better. Unfortunately you have not provided enough information for a developer to start packaging this application. Please make sure this bug meets the guidelines at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages. An example of a complete package request is available at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages/ExamplePackageRequest.

Triage Successful

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!

Triage Unsuccessful: Back to New/Incomplete Status

Thanks for taking the time to report this bug and comment on it. However, I've noticed that this bug has been Confirmed although there is not clear indication as to how to recreate this bug [ or version of software affected ]. Subsequently, I'm setting its status to Incomplete until that information is provided. You can learn more about bug statuses at http://wiki.ubuntu.com/Bugs/Status. Thanks for taking the time to make Ubuntu better!

Release has reached End of Life (EOL)

If the specific release has reached End of Life per https://wiki.ubuntu.com/Releases and there is not enough information to work on the bug, then you can set to Incomplete and use the following response (just delete the lines that are not relevant):

Thank you for reporting this bug to Ubuntu.

Ubuntu 23.04 (lunar) reached end-of-life on January 25, 2024.
Ubuntu 22.10 (kinetic) reached end-of-life on July 20, 2023.
Ubuntu 21.10 (impish) reached end-of-life on July 14, 2022.
Ubuntu 21.04 (hirsute) reached end-of-life on January 20, 2022.
Ubuntu 20.10 (groovy) reached end-of-life on July 22, 2021.
Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.
Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.
Ubuntu 18.04 (bionic) reached end-of-standard-support on May 31, 2023.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.
Ubuntu 17.04 (zesty) reached end-of-life on January 13, 2018.
Ubuntu 16.10 (yakkety) reached end-of-life on July 20, 2017.
Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021.
Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.
Ubuntu 15.04 (vivid) reached end-of-life on February 4, 2016.
Ubuntu 14.10 (utopic) reached end-of-life on July 23, 2015.
Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019.
Ubuntu 13.10 (saucy) reached end-of-life on July 17, 2014.
Ubuntu 13.04 (raring) reached end-of-life on January 27, 2014.
Ubuntu 12.10 (quantal) reached end-of-life on May 16, 2014.
Ubuntu 12.04 (precise) reached end-of-life on April 28, 2017.
Ubuntu 11.10 (oneiric) reached end-of-life on May 9, 2013.
Ubuntu 11.04 (natty) reached end-of-life on October 28, 2012.
Ubuntu 10.10 (maverick) reached end-of-life on April 10, 2012.
Ubuntu 10.04 (lucid) reached end-of-life on May 9, 2013.
Ubuntu 9.10 (karmic) reached end-of-life on April 30, 2011.
Ubuntu 9.04 (jaunty) reached end-of-life on October 23, 2010.
Ubuntu 8.10 (intrepid) reached end-of-life on April 30, 2010.
Ubuntu 8.04 (hardy) reached end-of-life on May 12, 2011.
Ubuntu 7.10 (gutsy) reached end-of-life on April 18th, 2009.
Ubuntu 7.04 (feisty) reached end-of-life on October 19, 2008.
Ubuntu 6.10 (edgy) reached end-of-life on April 26, 2008.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it anymore. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

Patch attachment not flagged as a patch

When reviewing bug attachments you might find an attachment that is a patch, but is not flagged. Let people know what a patch is!

Looking at the attachments in this bug report, I noticed that an attachment was not flagged as a patch. A patch contains changes to an Ubuntu package that will resolve a bug and this attachment is one! Subsequently, I've checked the patch flag for it. In the future when submitting patches please use the patch checkbox as there are some Launchpad searches that use this feature. You can learn more about the patch workflow at https://wiki.ubuntu.com/Bugs/Patches.

Attachment incorrectly flagged as a patch

When reviewing bug attachments you might that someone flagged an attachment that is a patch, but it really isn't one. Educate people know what a patch is!

Looking at the attachments in this bug report, I noticed that one was flagged as a patch incorrectly. A patch contains changes to an Ubuntu package that will resolve a bug, since this was not one I've unchecked the patch flag for it. In the future keep in mind the definition of a patch. You can learn more about what qualifies as a patch at https://wiki.ubuntu.com/Bugs/Patches. Thanks!

Package installation failure

If the problem looks like local file system corruption (e. g. bug 322714, which indicates broken/truncated dpkg .list files), it is most likely not something we can fix in Ubuntu in general. Since we have a large number of such bugs, it is probably best to close it as invalid (or incomplete if you want to followup and subscribe) with this comment:

Thank you for your report. This package failure looks like being caused by a corrupted file system. Please start the "Memory check" from the boot menu. If that runs successfully, please start the desktop ISO. Hold right-shift key after the BIOS checks to get to the grub menu and run "Check disc for errors" option. If the file system corruption is serious, the safest option would be to reinstall your system.

Security Bugs

Please see the Ubuntu Security Team's bug triage page.

Added Bugwatch

Thanks for taking the time to report this bug in the upstream bug tracking system this is a tremendous help. Launchpad has the ability to watch lots of upstream bug trackers and this can be done by following the procedure documented at https://wiki.ubuntu.com/Bugs/Watches. I've added the bug watch for this bug report.

Hanging Application or Daemon

Thanks for your interest in helping to resolve this issue. In order to get to the bottom of this we need to figure out where the program is hanging. If you can follow the steps on https://wiki.ubuntu.com/Backtrace#Already_running_programs and attach the generated text file to this bug it would be of great help.

User Incorrectly Subscribing a team to a Bug

Thanks for your interest in helping to resolve this issue. There is no need to subscribe anyone to this bug, as it generates unnecessary emails and will not resolve the issue any faster. Your bug will be looked at by a developer as time permits.

Bug Reported Against Firefox Snap

Beginning in Ubuntu 22.04, Firefox is provided as a snap created and published directly by Mozilla. Users, however, can still report against the firefox package directly in launchpad. Apport still warns against this, but launchpad does not. Add this comment (a slight modification of the response from Apport) if the bug mentions occurring in 22.04 (or later) and mark the bug as incomplete. If the user mentions the package as not being a snap, then it's invalid as it came from a source other than Ubuntu or the snap.

Thank you for taking the time to report this bug and help make Ubuntu better. Firefox is provided by a snap published by Mozilla, and they may not be aware of this issue. Please contact them via https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla and link the bug report here so it can be further tracked. Thank you!

Bug Reported From Unofficial Derivative (not official flavour)

Sometimes we will receive bug reports from unofficial derivatives (such as Linux Mint), which we cannot guarantee bugs can be fixed for or can support, so they need to be closed as invalid with this message:

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, per your report, it seems as though you are not actually running Ubuntu but a derivative distribution. Derivatives are not official flavours and may have additional repositories that provide packages that conflict with our official packages, so we cannot provide support or debug when things go wrong in these distributions.

Official flavours of Ubuntu are listed here: https://ubuntu.com/desktop/flavours

Please seek support and bug reporting solutions from your distribution. Thank you!

Links

Other projects have standard responses as well:


Back to HelpingWithBugs.

CategoryBugSquad

To mark it off the list you should:

  • Ask the reporter for more detailed information, subscribe yourself to the bug and mark it "Incomplete" or

  • Set it "Confirmed" and set an importance (if you are not a QA member ask someone for help)

Bug

Subject

Triager

175212

Startup music plays during installation

BrianMurray

175165

Don't add removable drives to /etc/fstab

175071

Please add an explanation to Finnish "Kotoistus" keyboard in installer

LeannOgasawara

174561

ubuntu 7.10 instalation crashes on 2TB partition under VirtualBox

LeannOgasawara

174247

installer crashes

BrianMurray

173954

Installer deletes entire disk without warning

LeannOgasawara

173950

Keyboard layout choice in installer confusing

173888

Window maximizing bug

173216

Ubuntu installer should workaround harddisk tattooing

LeannOgasawara

172439

installer gets time wrong

164979

Mythbuntu installer crashed - frontend only install

164826

add uninstall linux option

164648

Allow user to select preferred locale

164481

install to external hdd fails

BrianMurray

163719

Installer Crashed at 78%

BrianMurray

163643

[Gutsy] Some strings shows unstranslated, and can't be translated via Launchpad

BrianMurray

163541

The "guided" installation option computes new size wrongly when it's going to shrink a NTFS partition

162685

Ubiquity crases with ValueError

BrianMurray

162001

installer crashed on 6.06

BrianMurray

161946

We're sorry; the installer crashed.

BrianMurray

161861

Gutsy installer creates a faulty menu.lst when a /boot/ partition is used

161123

installation crashed in the middle of installation

160952

Installation partitioning stuck with unused partition

BrianMurray

160900

partition ignorance

Paul D.

160822

ubiquity & python installer failure

Paul D.

160796

"installer crashed" - attempting to start ubiquity user interface

Paul D.

160509

Gutsy installer crashes, system beep goes crazy

BrianMurray

160154

Installer forces user creation

BrianMurray

160059

Installer Python crash

Paul D.

159849

ubiquity Pauses during install await user input

albert

159701

[apport] ubiquity crashed with ValueError in command()

Paul D.

159698

system installation stops at 46% on partitioner step 3 of 7

Paul D.

159363

Ubiquity-frontend-gtk shouldn't depend on metacity window manager

Paul D.

157462

progress bar window not showing

BrianMurray

157459

translations in installer are not always translated

157034

home folder should stay as home folder in a fresh install

txwikinger

157019

use consistent, recognisable disk names

156918

Installer Crashed

Paul D.

156667

Install to Disk goes into infinite loop while searching mirror servers

156296

Installer doesn't offer import of user even if home partition is left untouched

156275

system 7.10 crashes on connection wlan usb sagem

BrianMurray

156177

offer to create a separate /home partition

txwikinger

156064

[apport] ubiquity crashed with ValueError in parse_size()

Paul D.

156052

gutsy ubiquity and partprobe hang

Paul D.

156039

Automatically use lowRAMinstall/only-ubiquity option if not enough RAM for Desktop CD

ColinWatson

156006

[Gutsy Final] Crash after clicking "Restart Now"

155928

Installer crashed during installation of Gutsy

155608

Choosing smallest possible partition size for resizing a NTFS partition during installation breaks MBR and install

LeannOgasawara

155559

If LiveCD user already set time zone, don't ask again

155528

Gutsy install failure (from live CD install)

155308

[enhancement] Password strength meter in user creation

155194

Typo: aesthic

BrianMurray

155028

[Gutsy] Ubiquity don't finish install

154895

Partitioner problem causes grub install failure

Harrisony

154863

"installer crashed" installing Grub

BrianMurray

154770

Exitcode 135

BrianMurray

154506

Ubutnu LiveCD "Install" icon confusing

BrianMurray

154044

Ubiquity should have a "try again" button for media-error problems

BrianMurray

153933

Gutsy Gibbon install: grub failes with /dev/hda4

153615

Bootloader options aren't clear

BrianMurray

153255

"Guided" partitioning option misleading

153059

Kubuntu installer - disk formatting progress bar sticks at 5%

BrianMurray

152737

[Gutsy] installer crashed twice (LiveCD)

BrianMurray

152663

prepare disk space wrong options

BrianMurray

152012

ubiquity messes with sound volume

151979

Installer: Going back resets changes in mountpoints

BrianMurray

151973

installer selects disk that's too small by default

151666

ubiquity starts on the left upper corner on Kubuntu AMD64

151630

Allow passwordless installs?

151296

Upgrade system after Ubiquity install

BrianMurray

150872

Permanent fstab line for removable CDROM clashes with flash drives.

150014

crash on the second install

BrianMurray

149911

[Installer] progress window is too small to fit text

149274

Installer crashed: large HDD on old machine

BrianMurray

149177

installer crashed while grub-install

BrianMurray

148840

grub install fails on (hd0)

148499

resized NTFS partition is not detected

148363

migration-assistant has a bad dialogue

BrianMurray

147548

hangs if specific usb-drive is present

BrianMurray

147422

gutsy install stops after formatting partitions

BrianMurray

146729

download language suport cant be ignored

BrianMurray

146685

Bug when typing keyboard layout name too fast

146662

installer hangs after clicking next in ready to install page

LeannOgasawara

146175

Resizing partition without dialogue

145516

Ubuntu installer can't create large ReiserFS partitions

145136

Installer Crashed report when installing grub

144515

ubiquity fails

BrianMurray

144414

Localization issues and more.

144278

ubiquity reports progress of over 100 percent

LeannOgasawara

141441

[apport] ma-search-users crashed with SIGSEGV

141430

Other OSes added to GRUB menu even when GRUB installed to partition (not MBR)

140653

[gutsy tribe5] manual partitioning on install fails

LeannOgasawara

140505

complicated ubiquity migration + user import

139359

Gutsy Tamil Installation - Problem

139256

installer crash

albert

139194

Installer Crashed

LeannOgasawara

138422

ubiquity does not allow xfs on /boot

138326

X8ubuntu install on usb pen drive (8GB) crashes

LeannOgasawara

138096

kubuntu feisty installer fails on previously partitioned disk

137343

feisty life cd does not create bootrecord

137338

installation crash

LeannOgasawara

137069

Installation failure over Freespire

LeannOgasawara

136444

Kubuntu install failed

LeannOgasawara

135688

Installer: insufficient privileges to set the clock when clock not set.

135370

[gutsy tribe-5] installer stops at 'creating a filesystem' because of mount.ntfs

135203

Installer freezes in ubuntu 7.10 tribe-5 amd64 live CD

BrianMurray

135192

Ubuntu 6.06 LTS Installer Crash

BrianMurray

134933

Installer Crashed

LeannOgasawara

134912

Installer crashed - GrubInstaller failer

LeannOgasawara

134719

ubiquity eat 100% CPU in Kubuntu 7.10 Tribe 5

LeannOgasawara

134710

Installer hangs indefinitely if it's told to mount Vista partition

LeannOgasawara

134631

Time zone set incorrectly on install

LeannOgasawara

134599

[dapper] installer crashed

BrianMurray

134495

ubiquity crash in manual partitioning

BrianMurray

134417

ubiquity crashed with AttributeError in run()

BrianMurray

133102

installer crashed

Harrisony

133058

install failed with exit code 139

LeannOgasawara

132934

crashed in live CD Kubuntu 64 install manual layout

132905

Kubuntu install partitioning tool problem

BrianMurray

132837

[apport] ubiquity crashed with PartmanOptionError in must_find_one_script() when creating first partition "Do Not Use"

BrianMurray

132762

[gutsy] Don't change UUID of existing ext3 partition when formatting it for install

132366

ubiquity program crashed when installing Ubuntu 7.04 from an ISO CD installer

132181

Ubiquity failed to fetch openoffice.org language packs

131859

installer crashed

Harrisony

131630

fglrx not installed

BrianMurray

131421

Installer doesn't support corporate firewalls

BrianMurray

131347

Tribe 4 installer creates unbootable system

131274

[Tribe4] can't install. DD mounted during installation

131084

Partitioning language needs resimplification

131056

problem with manual partitioning and changing size of partition

130463

Installer does not inform user that it can setup a dual boot system with operating systems like Windows

130045

ubiquity installer on gutsy testing 3 hangs on prompts

130001

Installer Crashed

BrianMurray

129810

Installer crashed

129809

No installation on a Live CD

BrianMurray

129728

installer crashed

albert

129672

[apport] ubiquity crashed with IOError in copyfileobj()

BrianMurray

129409

Keyboard configuration not set in debconf

ColinWatson

129234

Kubuntu-7.04-desktop-i386 install crashed. I've used the same disk a couple of times and never had any problem.

BrianMurray

128955

installer has crashed twice from Live CD

128554

[apport] ubiquity crashed with UnicodeEncodeError in partman_edit_dialog()

BrianMurray

127946

upon installation the GRUB menu.lst file is generated wrong

127871

Installer crashes when clicking on skip when downloading languages pack

127678

ubiquity crashes when configuring boot loader

127626

creat id by import from xp can't login

127411

Installer crashed at 93% (6.06.1)

127061

cannot select mount point when creating partition

126992

Installer crash on a virtual machine (MS Virtual PC2007)

Harrisony

126745

Installer crashed

BrianMurray

126535

Wrong help instructions when booting CD

126108

[apport] ubiquity crashed with OSError in _execvpe()

BrianMurray

125672

installer crashed

BrianMurray

125538

Trying to install kubuntu 7.04 on an inspiron 1501. Keyboard layout loaded, then, ah, "ubiquity" crashed. Whatever that means. Smile :)

BrianMurray

125496

the installer crashed

BrianMurray

125314

the installer crashed

BrianMurray

125259

Installer crashed

BrianMurray

125246

Progress bar not showing in Ubuntu Feisty

124771

[feisty 32 & 64 live-cd install] manual parted rescans disk with every change, taking several minutes

124372

Install -> prepare disk space -> hung when using the new partition slider

124033

Gutsy: Keyboard was not set correctly after install.

123732

Feisty Desktop CD installation Hangs at 5% on AMD64 with SATA

123301

ubiquity crashed with DebconfError in command()

121905

installation crash

BrianMurray

121214

Gutsy(beta) install did not recognise other Linux distros on disk, ie they do not appear in GRUB

121150

Wrong locale setting when choose Hong Kong as the location

120983

[apport] ubiquity crashed with AssertionError in get_autopartition_choice()

BrianMurray

120932

[apport] ubiquity crashed with SIGSEGV in PyNumber_Int()

BrianMurray

119695

Installer crashed

BrianMurray

119584

Installing Ubuntu removes both UUID and LABEL from partition

119520

Locked out from Kubuntu install

119461

[apport] ubiquity crashed with ValueError in command()

BrianMurray

119026

Installer crashed

118442

[apport] ubiquity crashed with KeyError in get_autopartition_choice()

117803

Installation stuck at Migration step

117676

no options of "FORWARD"/"BACK"/"CANCEL" throughout the installation process.

117605

installer crashes when installing packages

117272

Installer crashed ubuntu 6.06

117051

Ubuntu Dapper LTS AMD64 installer crash

116406

Instalation chashes

115635

kubuntu Installer Crash on Step 4

115442

Installer crash at almost the end of process.

115407

Ubiquity partition manager mounts partitions before it's finished checking them.

115406

Ubiquity doesn't handle the case of /boot being on a different partition from /

115145

Ubuntu 7.04 cd installation problem

115043

[apport] ubiquity crashed with OSError in _execvpe()

GregGrossmeier

114841

Installer crashed while loading module sr_mod

114761

Installation crash on partitioning

114623

The installer crashed

114599

Ubiquity installer is unusable on Dell Latitude L400 with 256MB RAM

114248

Cannot create ext3 partition when installing 7.04 over old HPFS partition

114126

[apport] ubiquity crashed with ValueError in command()

Harrisony

113937

Ubuntu 6.06 Installer crashed

113630

install ubuntu on disk met a install crash ,it said grub failure

113554

ubiquity -predefined mount points disappear

113507

installer crash during disk partion

113497

ubiquity does not generate correct menu.lst

112770

Kubuntu Installer Crashed

112731

Installation on USB hard drive crashed

112516

ubuquity using over 2 GB during apt upgrade due to unused packages

112503

[apport] ubiquity crashed with OSError in _execvpe()

GregGrossmeier

112119

dapper ubqiuty crashed over PPC partitioning

111731

install to an usb disk does not work

110682

6.10 install erased my LVM volumes

110547

Partition Editor Error on Install Feisty

110292

[Kubuntu 7.04] Grubinstaller failed with code 1, SATA

110260

Installation freezes at 83% "language packs"

110184

Installer Crashed on Grub Install

110026

Installation process fails silently in a 2GB partition

109794

Ubuntu Feisty Fawn PS3 install glitch

109371

Installer crashed

108804

Xubuntu 7.04 installation does not detect existing partitions

108562

Feisty Installer doesn't recognize my existing partitions

108164

7.04 64 bit installer partitioner 3 problems

107908

Can't configure mount point while installing from disk

107860

[apport] ubiquity crashed with ValueError in command()

107793

Created partition has errors after installing

107424

"Installer crashed" by downloading package list by 83%.

106554

Ubuntu's new partition editor in Feisty don't work

106525

attempt to mount a filesystem with type swap failed

105898

langpack download slow, poor progress indication

105748

Xubuntu manual paticion version 20070411 in NTFS

105703

unable to install grub in a partition

105687

Kubuntu 6.10 will not install grub on SATA hard drive, installation ends in fatal error.

105170

confusing dailog window after partitioning at install

GregGrossmeier

104669

installer creshes in grub install

103939

installer crashes while installing to external hd

103583

Improve graphical timezone chooser, provide choice to enter actual timezones

103575

Error durring install

102979

[kde-ui] next button does not respond to keyboard

txwikinger

102627

dual boot with two ubuntu versions

txwikinger

102030

Kubuntu partitioning tool

txwikinger

99963

Live CD and install, slow and hanging on Toshiba Satellite A15-S129

98827

ubuntu installer crashed

98731

EBADF talking to debconf

97161

feisty installer: time zone mismatch

95994

installer attempts to download package files even without network connectoin

95890

[apport] ubiquity crashed with OSError in _execvpe()

GregGrossmeier

95471

Ubuntu LiveCD Install manual partitioning error msgs

95300

the installer crashed

94640

Old install CDs installs old version of Ubuntu.

94462

installer crashed

94461

nubuntu grub installation failed in ms virtualpc

Harrisony

94314

herd-5 graphical install -- no matching modes

93969

Install fails with exitcode 1 on 64bit Dapper

92555

install crash

92126

No choice on LILO after the warming when using xfs file system

92033

the installer crashed

91801

No clear indication that a reboot is in progress

91793

Language pack setup downloads package lists unnecessarily

91792

Some progress messages are inscrutable

90730

crash while installing

89594

ubuntu 6.06 i386 installer crashed

89225

Installer crashed

88930

Preparing partition step in installer fails

87225

Name field is too small in ubiquity

LeannOgasawara

87224

EBADF talking to debconf

86713

"Prepare disk" bug in partioner of installer

LeannOgasawara

86205

Install crashes using USB drive

LeannOgasawara

86176

uiquity crashes when installing grub (kubuntu feisty herd4)

86051

Ubiquity, whitespace in selected city list if click too soon

85819

installer crashed at 98%

LeannOgasawara

85796

While installing ubiquity takes 100% CPU time

85718

installer crashed

85440

crash instalation

LeannOgasawara

85413

Bug during install on external drive

84365

Edgy - Installer crashed at 22%, "copying files"

84303

installer crashed

84253

partitioner hangs at 46%

83946

Installer Crashed at bootloader configuration

83839

the installer crashed

83773

Ubuntu Installer crashed

83664

installer crashed

82545

Kubuntu installer fails to mark / bootable. System doesn't boot.

82385

live cd - fails to install when memory low

82308

Installer failed; grub-install crashed

81783

Grub Installer Crashed

81683

language packs are not installed if network is not available during install

81676

partition editor and mount point selector should display the same labels of the "computer" place

81266

Edgy fails to install on vmware server

80929

Kubuntu 7.04 Herd2 Installer cannot configure keyboard

80690

installer crashed

80674

fedora - ubuntu dual boot install crash

80652

After an installer crash (bug 80651), the installer won't start again

78948

New Feisty (Jan 12) can't install

78938

installer crashed

78867

Umlauts displayed incorrectly during keyboard layout selection

78759

installer crash on hd2

77199

installer crashed

77146

install - reading mirror crashes

76614

yaboot installer crashes while installing to iPod via Firewire

76040

Can't use USB pendrives

75839

My Keyboard can be used in the menu at the start of the live cd rom

75525

Error on Instalation of Feisty

LeannOgasawara

75521

Installer crashes @ partitioning step

74605

Unable to update Dapper -> Edgy via Install CD (Feature Request)

74562

Installer Crashed Xubuntu Edgy 2G USB Flash Memory

73715

Edgy installer crashed while "creating user"

72621

Installer for kubuntu edgy (ubiquity and alternate text mode) fails to set language of kdm

72426

Tried to install Kubuntu in another partion. Ubuntu existing in 1, 5. Grub encountered a problem upon boot. System has been broken ever since. Cannot re-install Ubuntu 6.06 or Kubuntu.

72422

Installer Crash

71984

InstallStepError: GrubInstaller failed with code 1

71956

refuses to let me modify manualy the partition table

70542

kubuntu installer crashed on powerbook g4 PPC

70222

there was some problems at the end of installation process, installer wasn't be able to install grub

70053

Installer crashes

69844

Partition setup during install

69696

installer crashed

69659

[newbie] grub / boot pbm

69604

Failed install of 6.10 to a multi SATA system

69471

LiveCD Install can not mount existing reiserfs that is part of software raid1 (/home)

69377

DMRAID 1.0.0.rc13 "no root file system" error. The suggested fix doesn't work.

69271

Ubuntu partitioning procedure (during installation) damages the Acer Recovery Partition with MSWin

69180

Installer does not show partitions

69063

Error Trying to install 6.10

69035

Installing Edgy with an Italian localization does not install Italian language support

68626

Edgy Desktop LiveCD install erroneously "requires" NewWorld boot partition (and/or Yaboot) on Pegasos

68070

Edgy: install to USB drive leaves system unbootable

67928

need scroll bar in assigning mount point window

67801

grub installation fails [cdrom open failed]

67669

6.10 Edgy Eft failed installation of yaboot loader on firewire drive installation.

67413

Installation partitioner problem

66531

time selector sets hardware clock to UTC even if it defaults to UTC=no later

66282

Macintosh, no such file: /target/sbin/start-stop-daemon.REAL (mv)

66256

Edgy doesn't like KVMs, uses wrong UUIDs and tries to boot from the wrong driv

66213

['/usr/share/grub-installer/grub-installer', '/target'] exited with code 1

66166

Install crashes (and automatic bug report too...)

66112

Timezone/current time error in install

65198

crash: rmdir: /var/lib/os-prober/mount: Device or resource busy (ubiquity version 1.0.17)

64707

['/usr/share/grub-installer/grub-installer', '/target'] exited with code 1

64519

unable to handle kernel NULL pointer dereference at virtual address 00000000, followed by oops

64476

/lib/partman/definitions.sh: line 698: 7921 Killed swapoff $path [ubiquity 1.0.17]

64219

Installer Crashed while installing Xubuntu PPC to an external drive

63355

Installer allows user to cancel while partitions are being resized

63279

Kubuntu Edgy Beta Installer Crashed [run-parts --report /etc/cron.hourly ?]

63075

Mounts a folder on desktop when looking for partitions

63064

prepare mountpoints partition names unfriendly

62968

Ubiquity freezes when pressing 'forward' button

62906

AddrMarkNotFound on /dev/hda (ubiquity 1.0.17)

62871

Ubuntu 6.0.6 Installer disc formatter aborted, can't mount NTFS partition

62644

Various freezes with ubiquity on AMD64 Edgy

62576

Dapper instalation freezes at 15% on sony vaio vgn-s5hp

61353

Installer crashed

60639

Edgy know 2 - Installer does not detect disk partitions

59686

ubuntu doesn't automatically set boot options

58217

Problem while partitioning

57816

User's custom-mounted home directory owned by root

48778

Installer Crash after partitioning.

LeannOgasawara

48630

Admin user confusion with user directory exists by different ID

48426

Problem with Ubuntu6.06 installation in spanish lang (87%)

48390

No drive detected within QEMU

47311

partition device does not appear after automatic partitioning

47229

Ubuntu's Grub unfriendly to other Linux distros

47055

Custom partitioner creates extended partition incorrectly

46735

[PPC install 2006-05-25] problems with hfs partitions during manual partitioning

45646

Uses up too much memory when starting partitioner, kills nautilus

44605

Dapper and Installation/Grub use different identity for SATA HDDs

44386

xubuntu dapper flight 7 live cd install : partition

44018

screensaver kicked in while ubiquity was creating partitions

111 bugs with an "Incomplete" status

These bugs have had some initial triage done and may or may not have had a response from the original reporter. We can either set the status to "Confirmed" or if there is absolutely not enough information for anyone to recreate the bug then it should be set to a status of "Invalid".

To mark it off the list you should:

  • Set the status to "Confirmed" if the reporter has provided the requested information or

  • Set the status to "Invalid" if the reporter had not responsed and there is no way anyone could work on the bug or

  • Set the status to "Confirmed" and the prioirty to "Low" if the reporter has not responsed and there may be enough information for someone to work on it

Bug

Subject

Triager

38775

Errors with liveCD file system

40627

wrong keyboard layout after install

50479

installation bug

txwikinger

51562

Install Freezes when Loading ide-floppy

51587

ubiquity/install.py: Exception in GTK frontend

55968

Installer crashed

58735

will not install on new Dell desktop

60068

Install CD Knot 2 hangs at boot time

pedro

60746

Doesnt show labels when partitioning

65691

Installer crashes with RuntimeError

pedro

67376

Failed to install Edgy on 2GB USB pendrive

pedro

67649

Confusing activity for partitions

pedro

75010

GrubInstaller failed with code 1

albert

76690

Installer crashed

pedro

77276

installer crashed when installing grub

txwikinger

78186

installation crashed

pedro

78269

Kubuntu AMD64 Desktop CD fails to start installation

78722

Feisty 20070110 -- Grub fails to list old kernel

79573

Installed crashed when installing

pedro

80205

Ubuntu Herd 2 - i386 Desktop CD - Installation Error

80257

installer crashed

pedro

80683

PC Ubuntu 6.10 installer from live cd crashed on ThinkpadR60

80765

6.10 Installer refuses due to xfs

82613

Installer crashed

pedro

83161

Ubuntu v6.10 i386 installation crashed

86846

7.04 Feisty Herd4: Can not prepare mount points "/", "/boot", "swap" during the installation with live cd

86926

nstallStepError: GrubInstaller failed with code 1

87301

vmware installation crashes near the end (2.5GB disk space)

87593

Fiest 7.01 installation disk partition util broke

88260

Installer crashed

pedro

88582

Ubuntu installation process crashed upon attempted installation of the boot loader

89224

GrubInstaller failed with code 1

89458

Crashed when trying to put in mountpoint in partitioner

89528

Kubuntu installer crashed while scanning disks (step 5 of 7)

90344

grub error during nubuntu installation

90832

default livecd language problems (Russian)

91231

Crash at Keyboard configuration

91239

Partitioning step not newbie friendly

91411

KDE manual partition failed

txwikinger

91962

install crashed w/ 75% files copied: disk full

93080

installer crashed

pedro

93164

wanted to install ubuntu from DVD and the installer crashed

93465

Kubuntu Installer crashed after hanging for a long time while a gnome package installation

93923

Edgy installer doesn't create a proper grub config file

93994

complete non response to task

94039

Exception in GTK frontend (herd 5)

94358

installer crashed

pedro

94423

[feisty] Swap partition listed as ext2 and swap in fstab

94599

installer crashed ubuntu 6.10 Desktop i386

pedro

94716

Installer Crashed

94789

partitioner crashed when edit partition selected

pedro

94901

installer crashed

pedro

94970

Crash when getting to the "partition disk" screen.

95008

the installer crashed

pedro

95335

error installation kubuntu scaning the mirror

BrianMurray

95351

installer crashed

pedro

95457

installer in endless loop when all partitions are used and default option is selected

BrianMurray

95467

installer crashes after warning about mounted partitions

95829

installer crashed

BrianMurray

96053

can't install kubuntu 7.04 beta

txwikinger

96191

Incomplete installation dialog

txwikinger

97081

Installer hangs at step 5

97160

Empty dialogboxes

99908

The ext3 file system creation in partition #1 of SCSI1 (0,0,0) (sda) failed.

102482

Endless "Too small size" error popup

102707

o not attach your details to any existing bug

pedro

103629

[apport] ubiquity crashed with AttributeError in on_next_clicked()

105104

[Feisty] Crash when preparing to install with busy mounted partitions

106344

Kubuntu Feisty beta installer crashes during startup of ubiquity partitioner

106643

[m-a] Feisty installation stops at 88%

106779

feisty beta partitioner stuck in 'disk too small' loop

pedro

107234

Installer crashes in partitioning

107543

Installer craches when installing g.r.u.b at 3%

pedro

107714

installing on a usb thumb drive error, timezone apply error

110904

Auto mount crashes installer

115038

TRYING TO RESTORE KUBUNTU BOOT

txwikinger

115344

installer crashed

pedro

117349

Installer crashed

pedro

118540

ubuntu install crashed

pedro

119173

impossible to install version 7.04 on compaq desktop EVO with pentium 4

BrianMurray

120123

[Tribe1] Manual partitioning gives inconsistent units

121124

Installing new version (Gutsy) next to old reformats swap; makes swap fail on boot in other OSs

121132

partition detection crashed during installation

123334

"ubiquity" crashed during Ubuntu installation - account and password creation

125954

Installer hangs up (tribe2)

pedro

128295

Trying to install

128298

installer crash

pedro

130303

yaboot failed to load on install

131022

Installer crash

pedro

133439

multiple ubuntu boots 7.10 installation

133648

Installer crashed

pedro

137667

installer hangs

BrianMurray

138156

install fails to discover XP (boot) partition

pedro

138176

InstallStepError: GrubInstaller failed with code 1

BrianMurray

139296

installer crashed

Harrisony

139781

Keyboard preference

pedro

140069

ubiquity partition editor crahes when trying to edit a partition some partition types defined incorrectly

145727

[installer] trys to unmount /migrationassitant (never mounted)

149206

Install stays busy after clicking "Forward" on "Migrate documents and settings"

150766

Usability issue during install when setting nonexistent mount point

150810

installer crashed

pedro

151998

Intel Matrix raid problem

pedro

157403

SOLVED - Installer crashed

txwikinger

158407

Ubiquity causes MBR problems; fails to install grub

pedro

160091

Install fails

Harrisony

160954

Automatic resizing of NTFS fails in installer

pedro

161027

[gutsy] install cd partition issue

pedro

163953

mythbuntu crashes on install (ubiquity)

pedro

164361

Installer crashed during installation

pedro

164699

Program of installation crashed

pedro

165320

cannot format ext3 partition on laptop during installation

Status

The graphs are static now that bug day has ended:

ubiquity-new.png

ubiquity-incomplete.png

ubiquity-confirmed.png


CategoryBugSquad