The right to have an Ubuntu email address alias (@ubuntu.com) is a privilege that all members (direct/indirect) of the Ubuntu members team on Launchpad. For information about Ubuntu membership, see Membership.

The address is taken from your Launchpad username so will be: launchpad_username@ubuntu.com.

A similar service exists for Kubuntu members and Edubuntu members (@kubuntu.org and @edubuntu.org respectively).

This document explains some common questions about the service.

Alias creation times

The script which creates the email aliases runs every 2 days. So please wait at least 48 hours before checking if the email is working (or leave it a couple more days to be sure).

If you change your Launchpad ID or primary email address, there will also be up to 48 hour delay until this takes effect.

Launchpad primary address

As the alias forwards email to your primary address on LP - please do not set your primary email address for Launchpad to your Ubuntu email address as this will result in a loop. This is a known problem, please see bug #5292 for more information.

Changing your Launchpad name

If you would like to change your Launchpad nick (known on LP as your "name"), please note that when the alias script runs this will change your Ubuntu email from the old nick to the new one.

Any mail sent to the old address will be lost and a "Virtual address does not exist" mail will be sent to the sender. Be sure to update any mailing list subscriptions to point to a temporary address while the new address is being created. Otherwise, they will receive a load of bounces which may result in you being unsubscribed.

Gmail-specific

Testing your mail with GMail

Please note that sending an email to yourself with GMail will not display the email as GMail does not show you emails sent from yourself. This is a "feature".

It is a better idea to ask a friend to send you an email to your new address to test it, or use a non-gmail account to test.

Sending email from GMail with your Ubuntu address

After your new Ubuntu alias has been created, one may setup Gmail so that messages from the new address appear to come from an @ubuntu.com address.

Google has some more information on the subject.

I still need help!

Should you require more assistance, please email rt@ubuntu.com with a link to your Launchpad profile and the details of your problem.