Troubleshooting

Revision 62 as of 2016-01-10 22:39:23

Clear message

Identifying if the issue is a bug or not

If you aren't sure if you have encountered a software bug in Ubuntu, then you would want to seek help in determining if the issue is a bug or not from here.

If you have confirmed the issue is a bug, please read on.

Determining which type of bug you have

Not all bugs where X seems to be the root cause are in fact an X related bug. Hence, here is documentation on potential root causes:

Booting

Display Issues

General Issues

Input Issues

Reporting a confirmed X bug to Launchpad

Initial filing of the report

First, one will want to familiarize themselves with how to report bugs effectively as per here.

Once this is reviewed, please file a new bug report with Ubuntu via a terminal:

ubuntu-bug xorg

Please ensure you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Including enough information for a developer to work on it

One will want to answer the following questions:

  • Does the report include debugging information from the relevant article relating to the reported issue?
  • Is this a regression?
  • Does this happen in the latest version of Ubuntu?
  • Does this happen in the latest version available from upstream?

Debugging techniques

Crashes and Freezes

Other Techniques

Triaging and tagging X bugs

Please see here for more on triaging X bugs, and here for tagging.

Fixing an X crash

  • For more on this, please see here.

  • X Quirks - Fixes for some common hardware-specific issues.

Other Resources


CategoryDebugging