BugsKnownWorkAround
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Launchpad Entry: bug-workaround
Created: PaoloSammicheli - May 11, 2011
Contributors:
Packages affected: Malone
Summary
Provides a specific field for known workarounds for a bug.
Release Note
The field should be optional making the roll out smooth.
Rationale
In a growing platform we cannot fix all the bugs the users report but we can try to provide a valuable service showing clearly a workarounds for it. This information is quite importante from the user perspective and having it separated and well displayed would improve the user experience in using Ubuntu.
User stories
Paolo is an ubuntu member and he founds a bug related to his video card and tried to report it with ubuntu-bug. Later his bug will be marked as duplicated and Paolo will get an email about duplications of his bug and the known workaround. Trying to act the workaround would help to understand if the bug is really a duplicated or not.
Amber is a non technical end user and she ha trouble with his wifi when suddenly she gets a network manager crash and she reports the bug with the apport wizard. After a check apport reply to Amber that the bug is already known and display a Known Work Around for it. Amber is happy because can deal with the bug.
Jorge is a power user and wants to start contributing to Ubuntu. Trying bug triage he founds that reproducing bugs, looking for solutions in the web with google and filling known workarounds is a perfet bitsize task for him and he's pleased to see his contribution taking shape in Ubuntu.
Assumptions
This should be a quicky feature and should be kept very simple
Design
Actual Design
In the actual design the Bug description include also few notes about workarounds. It's not possible to perform filters search results.
Desired Design
The new Workaround description would be placed just under the actual description
Implementation
To be discussed
UI Changes
To be discussed
Code Changes
To be discussed
Migration
Test/Demo Plan
Unresolved issues
BoF agenda and discussion
BugsKnownWorkAround (last edited 2011-06-28 15:23:32 by 78)