DebuggingInstallationIssues
ContentsBRTableOfContents |
Introduction
Bugs relating to <package name/category> typically fall into X categories:
- User interface bugs - require a detailed description of the issue, steps to reproduce and screen captures where appropriate.
- Crasher bugs - Log files from the crash incident are required to track down these.
- Hardware specific bugs - The developers may not have access to the hardware that triggers this bug. Certain log files and command outputs can help
- Package selection - Help to find the right package (may be specific to category -- a bug filed as ubiquity may in fact be a casper d-i bug, an xorg bug may be an xorg-driver bug, etc.)
How to file
Useful for bug-filers and as a boiler-plate advice for triagers.
Debugging procedure
Specific to this type of package.
Known bugs
Description of known issues, how to recognise them and stock responses/actions.
Open
Bug# |
Description |
Action |
[https://bugs.beta.launchpad.net/ubuntu/+source/synaptic/+bug/8896 #8896] |
This bug can be identified by ... |
Mark as duplicate of 8896 with the comment "Thank you for reporting. This issue has already been reported as bug #8896. Marking as Duplicate." |
Closed
Bug# |
Description |
Action |
[https://bugs.beta.launchpad.net/ubuntu/+source/synaptic/+bug/8896 #8896] |
This bug can be identified by ... |
Mark as duplicate of 8896 with the comment "Thank you for reporting. This issue has already been reported as bug #8896. Marking as Duplicate." |
Non-bugs
How to recognise common issues arising from hardware failures, common feature requests and other invalid bugs for this category. Advice how triage them and stock responses.