DebuggingInstallationIssues

Revision 2 as of 2007-03-06 11:20:05

Clear message

Introduction

Bugs relating to <package name/category> typically fall into X categories:

  1. User interface bugs - require a detailed description of the issue, steps to reproduce and screen captures where appropriate.
  2. Crasher bugs - Log files from the crash incident are required to track down these.
  3. Hardware specific bugs - The developers may not have access to the hardware that triggers this bug. Certain log files and command outputs can help
  4. Package selection - Help to find the right package (may be specific to category -- a bug filed as ubiquity may in fact be a casper d-i bug, an xorg bug may be an xorg-driver bug, etc.)

How to file

Useful for bug-filers and as a boiler-plate advice for triagers.

Debugging procedure

Specific to this type of package.

Known bugs

Description of known issues, how to recognise them and stock responses/actions.

Open

Bug#

Description

Action

[https://bugs.beta.launchpad.net/ubuntu/+source/synaptic/+bug/8896 #8896]

This bug can be identified by ...

Mark as duplicate of 8896 with the comment "Thank you for reporting. This issue has already been reported as bug #8896. Marking as Duplicate."

Closed

Bug#

Description

Action

[https://bugs.beta.launchpad.net/ubuntu/+source/synaptic/+bug/8896 #8896]

This bug can be identified by ...

Mark as duplicate of 8896 with the comment "Thank you for reporting. This issue has already been reported as bug #8896. Marking as Duplicate."

Non-bugs

How to recognise common issues arising from hardware failures, common feature requests and other invalid bugs for this category. Advice how triage them and stock responses.

Also see


CategoryBugSquad