DebuggingRemovableDevices

Differences between revisions 18 and 34 (spanning 16 versions)
⇤ ← Revision 18 as of 2007-02-18 18:58:20 →
Size: 2045
Editor: c-24-21-235-175
Comment:
← Revision 34 as of 2011-01-07 14:06:15 → ⇥
Size: 2924
Editor: 67-42-160-182
Comment: 2011-01-07; CharlieKravetz; Make this procedure easier to follow
Deletions are marked like this. Additions are marked like this.
Line 1: Line 1:
= DebuggingRemovableDevices = <<Include(Debugging/Header)>>
||<tablestyle="float:right; font-size: 0.9em; width:30%; background:#F1F1ED; background-image: url('https://librarian.launchpad.net/1812570/bugsquad.png'); background-repeat: no-repeat; background-position: 98% 0.5ex; margin: 0 0 1em 1em; padding: 0.5em;"><<TableOfContents>>||

= Introduction =

Help on debugging removable device issues.

= Things to try first =

Run fsck (dosfsck?) on the disk to make sure it does not have any configuration errors. Sometimes a misconfigured drive will work fine in Windows but not in Linux.

In Hardy or later, remove the "usefree" option with gconf-editor (Applications --> System Tools --> Configuration Editor). This can prevent drives from auto-mounting.[[https://bugs.launchpad.net/ubuntu/+source/gnome-mount/+bug/151025]] The "usefree" option should be removed from system --> storage --> default_options --> vfat --> mount_options

= How to report =
Line 6: Line 19:
 0. `killall gnome-volume-manager`
 0. In Ubuntu 5.10 (Breezy Badger) and older
  `gnome-volume-manager 2>&1 | tee gvm.log`
 In Ubuntu 6.06 (Dapper Drake) :
  `gnome-volume-manager -n 2>&1 | tee gvm.log`[[BR]]
 and in another terminal
  `sudo udevmonitor -e | tee udev.log`		  0. in a terminal, start "udevadm" in monitor mode and capture output <<BR>> {{{
sudo udevadm monitor -e | tee udev.log
}}}
Line 14: Line 23:
 0. wait a few seconds
 0. Press Control-C to stop the foreground gnome-volume-manager
 0. In Dapper press Control-C to stop the udevmonitor
 0. `lshal > lshal.txt`
 0. `dmesg > dmesg.txt`
 0. `ls -l /dev/sd* > devices.txt`
 0. attach `gvm.log`, `lshal.txt`, `devices.txt`, `dmesg.txt` and `udev.log` (dapper only)
to the bug report
 0. Press Alt-F2 and type `gnome-volume-manager` to get your background g-v-m back (or just log out and back in again)
 0. paste the output of `id` into the bug report
 0. paste the output of `id hal` into the bug report
 0. paste the output of `id haldaemon` into the bug report
 0. paste the output of `uname -a` into the bug report		  0. open a second Terminal and capture lshal, dmesg and ls <<BR>> {{{
lshal > lshal.txt
dmesg > dmesg.txt
ls -l /dev/sd* > devices.txt
}}}
 0. press Control-C in the first terminal with the "udevadm".
 0. attach `lshal.txt`, `devices.txt`, `dmesg.txt` and `udev.log` to the bug report
 0. copy/paste into the report the output of <<BR>> {{{
ck-list-sessions }}}
 0. copy/paste into the report the output of <<BR>> {{{
id haldaemon }}}
 0. copy/paste into the report the output of <<BR>> {{{
uname -a }}}
Line 31: Line 40:
 0. `sudo killall hald`
 0. In Warty and Hoary:
  `sudo hald --drop-privileges --daemon=no --verbose=yes 2>&1 | tee hal.log`
 In Breezy and Dapper:
  `sudo hald --daemon=no --verbose=yes 2>&1 | tee hal.log`		  0. stop hald <<BR>> {{{
sudo killall hald }}}
 0. start hald while capturing its output <<BR>> {{{
sudo hald --daemon=no --verbose=yes 2>&1 | tee hal.log }}}
Line 38: Line 46:
 0. wait again until no messages appear any more  0. wait again until no more messages appear
Line 40: Line 48:
 0. Restore the background hal:
  * `sudo /etc/init.d/dbus-1 restart` (in Warty and Hoary)
  * `sudo /etc/dbus-1/event.d/20hal start` (in Breezy and Dapper)
 0. attach hal.log to the bug report
 0. Restart your desktop session		  0. restore the background hal <<BR>> {{{
sudo /etc/init.d/hal restart }}}
 0. attach `hal.log` to the bug report
 0. restart your desktop session

= Debugging procedure =
TBD.

= Known bugs =

Description of known issues, how to recognise them and stock responses/actions.

'''Open'''
||<rowbgcolor="#eeeeee"> '''Bug#''' || '''Description''' || '''Action''' ||
|| TBD. || TBD. || TBD. ||

'''Closed'''
||<rowbgcolor="#eeeeee"> '''Bug#''' || '''Description''' || '''Action''' ||
|| TBD. || TBD. || TBD. ||

= Non-bugs =

TBD.
Line 46: Line 73:
CategoryBugSquad CategoryBugSquad CategoryDebugging

Debugging Central

This page is part of the debugging series — pages with debugging details for a variety of Ubuntu packages.

Introduction

Help on debugging removable device issues.

Things to try first

Run fsck (dosfsck?) on the disk to make sure it does not have any configuration errors. Sometimes a misconfigured drive will work fine in Windows but not in Linux.

In Hardy or later, remove the "usefree" option with gconf-editor (Applications --> System Tools --> Configuration Editor). This can prevent drives from auto-mounting.https://bugs.launchpad.net/ubuntu/+source/gnome-mount/+bug/151025 The "usefree" option should be removed from system --> storage --> default_options --> vfat --> mount_options

How to report

When reporting a problem with removable devices, such as USB storage devices ("keys", hard drives, card readers, music players, digital cameras, etc.), please do the following steps:

  1. disconnect the device

  2. in a terminal, start "udevadm" in monitor mode and capture output 

    sudo udevadm monitor -e | tee udev.log
  3. connect the device

  4. open a second Terminal and capture lshal, dmesg and ls 

    lshal > lshal.txt
dmesg > dmesg.txt
ls -l /dev/sd* > devices.txt
  5. press Control-C in the first terminal with the "udevadm".

  6. attach lshal.txt, devices.txt, dmesg.txt and udev.log to the bug report

  7. copy/paste into the report the output of 

    ck-list-sessions

  8. copy/paste into the report the output of 

    id haldaemon

  9. copy/paste into the report the output of 

    uname -a

In easy cases this is everything that is needed. However, you might be asked for a "hal debug output"; please do the following steps to get it:

  1. disconnect the device

  2. stop hald 

    sudo killall hald

  3. start hald while capturing its output 

    sudo hald --daemon=no --verbose=yes 2>&1 | tee hal.log
  4. wait until the flood of messages settled
  5. connect the device
  6. wait again until no more messages appear
  7. press Control-C to stop the foreground hal

  8. restore the background hal 

    sudo /etc/init.d/hal restart

  9. attach hal.log to the bug report

  10. restart your desktop session

Debugging procedure

TBD.

Known bugs

Description of known issues, how to recognise them and stock responses/actions.

Open

Bug#

Description

Action

TBD.

TBD.

TBD.

Closed

Bug#

Description

Action

TBD.

TBD.

TBD.

Non-bugs

TBD.

CategoryBugSquad CategoryDebugging

DebuggingRemovableDevices (last edited 2011-01-07 14:06:15 by 67-42-160-182)