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Create a basic IRC operator technical guide, how to get +o, how to use /remove, using the Bantracker, etc

We, as operators, tend to use scripts to help in administering the channels we operate in, these scripts are useful and we encourage them. However an IRC operator should know how to preform every action manually. Too often it seems we rely on scripts or bots to do these things for us, this is fine until they break or malfunction. A good grounding in IRC commands is essential and something I don't think we have amongst all of our operators. This includes:

• Asking ChanServ to give you +o

• Setting a relevant ban (not to wide or to narrow)
• How to find bans for a specific nick
• How to remove bans properly
• How to quiet/mute a user
• How to use /remove
• Using the Bantracker effectively.
• How to communicate concerns/reasons behind a ban or kick/remove via comments.
• Always comment on bans/kicks/removes/marks, having to read through a log is not quickest way to find out why the action was taken.
• Update comments as the issue progresses.
• Catalysing should always be the first method used to resolve issues.
• When to use a quiet/mute (to provide an opportunity to talk to the user) instead of just removing.
• How to react to /msg abuse, what actions can be taken.
• How and when to use forwards, rather than bans.