Out transition to FLOSS is under-way.

Started Projects

  • CiviCRM - Moving to from proprietary contact system (hosted externally)
  • dotProject - Moving to from Excel spreadsheets (hosted externally)


Currently rolling out to pilot/new users (we are expanding right now).

How we deployed/customized

Each time we want to make a new LiveCD version, using Ubuntu Customization Kit (UCK)

  • Run UCK and do simple language removal, tell it to prompt for manual customizations
  • Copy over customize script and MIA-custom.deb
  • Run customize script (which customize just the installed software and install MIA-custom.deb)
  • MIA-custom.deb - Adds our customization, including specific fonts, customized gconf values, proxy values, Desktop icons, openoffice templates, smb.conf, etc. Installed manually in Ubuntu Customization Kit

More when I blog about MIA-custom.deb.

Issues / Bugs

  • Virtual desktops cause users to "lose" applications
  • Desktop becomes cluttered with network drives (can turn off in gconf)
  • Need more space in Fast User Switcher Applet, users can easily try to click the applet instead of an X to close a program and then they will likely end up switching users
  • Thunderbird drag and drop fails https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/151162


We have deployed OpenOffice in parallel with MSO. Blogged (http://gquigs.blogspot.com/2009/06/going-to-openoffice-step-1-unfreezing.html)

How We Deployed (on Windows)

Used an extension to preload templates, had to manually set them to be the default though. Deployed 3.1.0.

Bugs holding us back

http://qa.openoffice.org/issues/show_bug.cgi?id=75498 Spellcheck issues (to be investigated more) - on both Ubuntu and Windows, but might be different underlying cause

Suggestions (for OpenOffice)

  • Preload landscape as a page style (workaround for windows, put it in your template)
  • Let the mail merge use the default mail client (not do it directly)

Next Steps

  • Survey partners on their office suites/ODF support possibilities. (IN PROGRESS)
  • Update Templates

Future Projects

  • Claims Management System for health insurance
  • GIS system
  • "Virtual Library"

General Case Study Guidelines

Summary (100 words approx.)

Challenge or situation (250 words approx.)

Solution (250 words approx.)

Benefits – with subheadings (400 words approx.)

Interview Questions

  • What is the mission of your organisation?

Training community-based micro health insurance schemes in insurance domain knowledge.

  • Can you give us a few examples of what you have done? Maybe you have some pictures you can share?
  • Other Software

    • Did you also use other linux distros?
    • Did you also use proprietary software?
      • In this case, what feature do you think is missing in Ubuntu that forced you to choose proprietary software?
  • Suggestions

    • What do you suggest should be done in Ubuntu to better match your needs?
    • What would you like to see improved in Ubuntu resources like documentation?
  • Experiences

    • What is the biggest difficulty you encountered with Ubuntu?
    • and what do you think is the best trick you learned along the way?
    • What would you suggest to our readers that are interested in an initiative like yours?
    • How can interested readers help your organisation?
  • Photos and stories

    • Collect few photos of the initiative
    • Ask if there's particular anecdotes, good or funny stories, best lessons that reporter would like to tell to the world.

Case Study Template

Name of reporter:

Name of NGO:

Location (city, country):

Web Links:

Other Software



Photos and stories


NGO/CaseStudy/MicroInsuranceAcademy (last edited 2009-08-27 10:31:17 by ABTS-North-Dynamic-217)