Get_debug_info

Differences between revisions 5 and 6
⇤ ← Revision 5 as of 2012-04-01 02:48:12 →
Size: 984
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Comment: linked bug and support request
← Revision 6 as of 2012-04-01 02:51:06 → ⇥
Size: 1097
Editor: 65
Comment: include transaction IDs too, please!
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 * Attach a copy of your receipt(s) or [[Pay/FAQs/PayHistory|purchase history]] to your bug or support request.

My purchase/install failed. How can I get more detail about the error?

If you would like to get more information about exactly what failed during a purchase or installation, or if you would like to provide more details for a bug report or support ticket, please do the following:

  • Run Software Center.
  • Attempt to install the failing package in Software Center. Write down each action you take during this process, so there will be enough information to duplicate your steps exactly.
  • As soon as the install fails, quit from Software Center.

  • Create a bug or support request with a description of what you were trying to do, the details of each step you took, what you expected to happen, and what happened instead.

  • Attach ~/.cache/software-center/software-center.log to your bug report or support request.

  • Attach a copy of your receipt(s) or purchase history to your bug or support request.

This should provide plenty of detail for a developer to diagnose and fix the issue.

Pay/FAQs/Get_debug_info (last edited 2012-05-16 05:05:05 by host-184-166-192-31)