ReportingBugs
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== Bugzilla == | == Bug trackers == === Bugzilla === |
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The Ubuntu Bugzilla can be found here: | The Ubuntu Bugzilla can be found here: http://bugzilla.ubuntu.com/ |
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== Malone == | === Malone === |
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Malone can be found here: https://launchpad.net/distros/ubuntu/+bugs |
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If you need help with debugging a problem, see ["Debugging"] |
Software contains flaws, called bugs. To manage them, Ubuntu currently uses two bug tracking systems:
If you want to help fixing bugs, please see HelpingWithBugs
Bug trackers
Bugzilla
Bugzilla is a bug tracker developed by the Mozilla Project. It is used by Ubuntu for tracking all of the bugs in packages which are supported (in main and restricted)
The Ubuntu Bugzilla can be found here: http://bugzilla.ubuntu.com/
Malone
Malone is a new bug tracker created as part of the Launchpad architecture. Malone is currently used to track all bug for non-supported packages (universe and multiverse)
Malone can be found here: https://launchpad.net/distros/ubuntu/+bugs
Getting started
In order to start using either Bugzilla or Malone, you need an account.
Bugzilla
To create an account in Bugzilla, go [https://bugzilla.ubuntu.com/createaccount.cgi here]
Malone
Malone uses the Launchpad login, which is the same as this wiki. To create a Launchpad account, go [https://launchpad.net/distros/ubuntu/+bugs/+login here]
Filing Bugs
Once you have an account on one (or both) of the bug trackers, time to ask the critical questions. The first thing you should do is look at the following guides about when to file a bug or not.
If you need help with debugging a problem, see ["Debugging"]
When to file a bug
- You can repeat the problem
- It is not a feature of the program
When to not file a bug
Support requests should go to the [http://www.ubuntuforums.org/ forums], #ubuntu on irc, or the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-users ubuntu-users] mailing list.
Feature and policy discussions should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel ubuntu-devel] mailing list.
Development ideas should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel ubuntu-devel] mailing list.
Actually filing the bug
So your bug is an actual bug. The first thing you should do is search for it being already reported. If it is not, then click on the New link for Bugzilla or the Report a bug for Malone. Try and fill out a useful summary, select which program it happened in. If you do not know, take a guess or ask someone. Then fill out the description with as much information as you can. It is better to have more information that too little. Once you have filed out the package name, summary and description, click on submit. Unless you are experienced, it is best if you leave the other fields blank or with their default information. You are now done.
Bug triage
Bug triage is the act of cleaning up old bugs, solving some, and closing those which are incorrectly filed. Information on bug triage can be found at HelpingWithBugs.
ReportingBugs (last edited 2008-08-06 16:33:09 by localhost)