Bugs
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= Troubleshooting Tips = | = Troubleshooting/Debugging Tips = |
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== Files == | == General == === What version of Ubuntu One is installed? === From a terminal session: sudo apt-cache policy package-name-goes-here Output will show what version is installed, which versions are available. === Requesting apport info for an Ubuntu One project bug === Sometimes users file a bug without any debug information that normally comes from apport. The following is the command the user needs to run in a terminal session to send this information (replace XXXXXX with the appropriate bug number): apport-collect -p ubuntuone-client XXXXXX === Fixing Launchpad permissions for Apport === Some users will be requested to send more information via apport. If they haven't used apport before, they have to give apport permission on Launchpad to change anything on their behalf. Sometimes users get confused and select the wrong permission and will receive a (401) error when they run apport. In order to fix this (replace XXXXXX with the appropriate bug number): 1. Applications->Accessories->Terminal, and run: rm ~/.cache/apport/launchpad.credentials apport-collect -p ubuntuone-client XXXXXX 1. When prompted in your web browser, click the "Change Anything" button (the last one in the list) 1. Go back to your terminal session and press "Enter" |
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=== Getting debug info === 1. Applications->Accessories->Terminal, and run: evolution --force-shutdown /usr/lib/evolution/evolution-data-server-2.28 > ~/evolution_debug.log 1. Applications->Internet->Evolution Mail 1. Try to reproduce bug and then attach ~/evolution_debug.log to a bug report |
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== Files (Ubuntu One client & syncdaemon) == === How to kill the client and syncdaemon from a terminal session === Sometimes the Ubuntu One client is not visible to the user when the user needs to quit the client. In this situation, run this command from a terminal session: killall ubuntuone-syncdaemon ubuntuone-client-applet === Is Ubuntu One syncing files? === One way to check this is from a terminal session: u1sdtool --current-transfers === Running syncdaemon in debug mode === DEBUG mode is often necessary for sync related issues. Think of times where files don't appear to sync correctly (incomplete, unexpected .u1conflict files, etc.) This will generate a more detailed (and bigger in size) ''~/.cache/ubuntuone/log/syncdaemon.log'' If you need to request the syncdaemon.log file, please use some wording like this in the request: ''Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.'' ==== Temporary debug mode ==== When you don't want debug mode on all the time, use this method: 1. Applications->Accessories->Terminal, and run: sudo killall ubuntuone-client-applet ubuntuone-syncdaemon /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug > ~/syncdaemon-debug.log 1. Start the Ubuntu One client from the menu as you normally would === Client can't open a web browser window (URL) === Run this command from a terminal session to see if Ubuntu can properly open URLs: gnome-open https://one.ubuntu.com/ If the command fails, then check the System->Preferences->Preferred Applications and what the browser is set to. ==== Debug mode ==== When you want debug mode on all the time, use this method: 1. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf 1. Add the following 2 lines to this file and save: [__main__] log_level = DEBUG 1. Quit the Ubuntu One client and start up again === How to completely remove and reinstall the client === Please see [[https://answers.edge.launchpad.net/ubuntuone-client/+faq/778|FAQ #778]] which gives the steps. If these steps need to change, we'll change them in the FAQ. == Notes (Tomboy) == === Getting debug info === 1. Quit Tomboy 1. Applications->Accessories->Terminal, and run: tomboy --debug > ~/tomboy_debug.log 1. Try to reproduce the bug and then attach ~/tomboy_debug.log to a bug report == Account Related == === How to change the email address associated with your Ubuntu One account === Please see [[https://answers.edge.launchpad.net/ubuntuone-servers/+faq/810| FAQ #810]] which gives the steps. If these steps need to change, well change them in the FAQ. |
Common Bugs
Troubleshooting/Debugging Tips
General
What version of Ubuntu One is installed?
From a terminal session: sudo apt-cache policy package-name-goes-here Output will show what version is installed, which versions are available.
Requesting apport info for an Ubuntu One project bug
Sometimes users file a bug without any debug information that normally comes from apport. The following is the command the user needs to run in a terminal session to send this information (replace XXXXXX with the appropriate bug number): apport-collect -p ubuntuone-client XXXXXX
Fixing Launchpad permissions for Apport
Some users will be requested to send more information via apport. If they haven't used apport before, they have to give apport permission on Launchpad to change anything on their behalf. Sometimes users get confused and select the wrong permission and will receive a (401) error when they run apport. In order to fix this (replace XXXXXX with the appropriate bug number):
Applications->Accessories->Terminal, and run:
- rm ~/.cache/apport/launchpad.credentials apport-collect -p ubuntuone-client XXXXXX
- When prompted in your web browser, click the "Change Anything" button (the last one in the list)
- Go back to your terminal session and press "Enter"
Contacts
Getting debug info
Applications->Accessories->Terminal, and run:
- evolution --force-shutdown
/usr/lib/evolution/evolution-data-server-2.28 > ~/evolution_debug.log
- evolution --force-shutdown
Applications->Internet->Evolution Mail
- Try to reproduce bug and then attach ~/evolution_debug.log to a bug report
CouchDB
Files (Ubuntu One client & syncdaemon)
How to kill the client and syncdaemon from a terminal session
Sometimes the Ubuntu One client is not visible to the user when the user needs to quit the client. In this situation, run this command from a terminal session: killall ubuntuone-syncdaemon ubuntuone-client-applet
Is Ubuntu One syncing files?
One way to check this is from a terminal session: u1sdtool --current-transfers
Running syncdaemon in debug mode
DEBUG mode is often necessary for sync related issues. Think of times where files don't appear to sync correctly (incomplete, unexpected .u1conflict files, etc.) This will generate a more detailed (and bigger in size) ~/.cache/ubuntuone/log/syncdaemon.log
If you need to request the syncdaemon.log file, please use some wording like this in the request:
Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.
Temporary debug mode
When you don't want debug mode on all the time, use this method:
Applications->Accessories->Terminal, and run:
- sudo killall ubuntuone-client-applet ubuntuone-syncdaemon
/usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug > ~/syncdaemon-debug.log
- sudo killall ubuntuone-client-applet ubuntuone-syncdaemon
- Start the Ubuntu One client from the menu as you normally would
Client can't open a web browser window (URL)
Run this command from a terminal session to see if Ubuntu can properly open URLs: gnome-open https://one.ubuntu.com/
If the command fails, then check the System->Preferences->Preferred Applications and what the browser is set to.
Debug mode
When you want debug mode on all the time, use this method:
- Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf
- Add the following 2 lines to this file and save:
[main] log_level = DEBUG
- Quit the Ubuntu One client and start up again
How to completely remove and reinstall the client
Please see FAQ #778 which gives the steps. If these steps need to change, we'll change them in the FAQ.
Notes (Tomboy)
Getting debug info
- Quit Tomboy
Applications->Accessories->Terminal, and run:
tomboy --debug > ~/tomboy_debug.log
- Try to reproduce the bug and then attach ~/tomboy_debug.log to a bug report
Account Related
How to change the email address associated with your Ubuntu One account
Please see FAQ #810 which gives the steps. If these steps need to change, well change them in the FAQ.