FAQ
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| '''Q: What is mobile contacts sync?'''<<BR>> Canonical has partnered with [[http://www.funambol.com/|Funambol]] to extend the existing [[https://one.ubuntu.com/features/|Ubuntu One contacts synchronization]] capabilities to support mobile phones. This new service enables paid Ubuntu One subscribers to keep all of their contacts in sync no matter what device they are using - desktop, laptop, the cloud, and now mobile phone. Thousands of phones are supported and the list of devices will continue to grow. We are starting a public alpha test at the end of March 2010. As the service becomes more stable, it will progress to the beta stage and more users will be invited to join. '''Q: Where should testers file bugs?'''<<BR>> We would prefer that public alpha users not file bugs at this stage. Please join us in IRC (#ubuntuone on freenode) and tell us about your experiences. '''Q: Why is this a paid service?'''<<BR>> Mobile Contacts Sync is a feature of the paid Ubuntu One subscription. We found that supporting a wide array of mobile phones was extremely challenging so we partnered with a leader in the space to develop the feature. This service costs Canonical money to provide to subscribers so we are only offering it to paid plan users. Free Ubuntu One subscribers can try out the feature for free for 30 days. If you don't like it, don't do anything and we will disable the feature automatically. If you do like it, upgrade to the paid Ubuntu One subscription and you can continue to sync your contacts with your mobile phone. We are not altering the price of the paid plan. Mobile Contacts Sync will become just another feature of the service. All existing as well as new paid Ubuntu One subscribers will have access to the feature. '''Q: How will this integrate into the Ubuntu Desktop?'''<<BR>> This new feature builds on the existing Contacts sync feature. Once your contacts have been synchronized between your computer and your Ubuntu One account, they are ready to be synchronized with your mobile phone. The first step is to add your mobile phone to the service. You will then be given some configuration instructions for your phone. Once configuration is completed, you will be able to synchronize your contacts between your Ubuntu One account and your mobile phone. '''Q: What happens when the 30 trial is over?'''<<BR>> After the 30 days trial is completed, mobile phone synchronization will be automatically disabled. All contacts will remain on your mobile phone and in your Ubuntu One account... they just will no longer synchronize with each other. You will not be charged anything for the trial. You cannot stop or re-start the 30 day trial. If you don't want to continue synchronizing your mobile phone, you don't need to do anything. If you do want to continue to synchronize your mobile phone, you will need to upgrade to the paid plan. '''Q: I have multiple phones and want to sync my contacts with them. How do I do this?'''<<BR>> Synchronizing multiple mobile phones is a bit challenging. Different phones use different fields for storing information about a contact. We can support synchronizing multiple phones but there may be problems. We're aware of the issues and are working on solutions. '''Q: Can I export all my contacts?'''<<BR>> You can but it's currently pretty complicated and should only be attempted by very technical individuals. You can get a replicated CouchDB with an exact copy of the information on the server. There is current not a tool for converting that database into CSV or vcard format, but we would support anyone to develop one. '''Q: Can I sync contacts to other platforms?'''<<BR>> The Ubuntu One contacts sync feature relies heavily on a database technology called [[http://couchdb.apache.org/|CouchDB]]. Evolution has already been enhanced to support CouchDB as an address book source. This is what enables easy synchronization between Ubuntu desktops and Ubuntu One. Unfortunately, not all desktop applications and operating systems work with CouchDB today. This has made it difficult to extend contacts synchronization beyond Evolution and the Ubuntu desktop. We're excited that our technology provider Funambol enables us to extend contacts synchronization capabilities to new platforms and desktop applications. Funambol offers a Thunderbird synchronization plugin so Evolution will not be the only choice for Ubuntu users who want to sync their contact with Ubuntu One. Funambol also supports synchronization with Microsoft Outlook on Windows and the Mac OS X Address Book application. Free trial and paid Ubuntu One users will have access to this capability as part of the Mobile Contacts Sync feature. More information and software downloads can be found at [[https://www.forge.funambol.org/download/#desktop|Funambol forge]]. We will not stop pursuing a more native synchronization capability on the Ubuntu desktop and on other platforms. We encourage anyone to support our efforts with bringing CouchDB to Thunderbird and other operating systems. Hopefully this will happen in the near future and all Ubuntu One users will have more choices for synchronizing their contacts. |
All Phone Sync related FAQs have been moved to the [[UbuntuOne/FAQ#Mobile%20Contacts%20Sync|Ubuntu One FAQs page]]. |
All Phone Sync related FAQs have been moved to the Ubuntu One FAQs page.
UbuntuOne/PhoneSync/FAQ (last edited 2010-04-29 19:41:04 by 173-25-5-198)