UpstreamSpec
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Comment: prelim edit
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← Revision 28 as of 2009-03-03 18:51:02 ⇥
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This is an old spec, moving so we can use "Upstream" for upstream relations information.
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== Introduction == Upstream is a log transfer system aimed at enhancing the quality of interaction between end users and support personnel. |
## page was renamed from Upstream '''PLEASE NOTE''' that this page is '''out of date''' and that all documentation has been moved to our official website at - http://upstreamdev.org |
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More information can be found on the [http://sourceforge.net/projects/upstream/ Sourceforge project page]. | ##(see the SpecSpec for an explanation) '''NOTE''': This page is part of the Ubuntu Specification process. Please check the status and details in Launchpad before editing. If the spec is Approved then you should contact the Assignee, or another knowledgeable person, before making changes. ## Register at https://launchpad.net/distros/ubuntu/+specs * '''Launchpad entry''': https://launchpad.net/products/upstream/ * '''Packages affected''': == Summary == Upstream is a collection of tools that allow users to send in system specific log and troubleshooting data to support personnel. See http://www.sourceforge.net/projects/upstream == Rationale == Upstream will simplify the support process and make it more efficient. It's quite common (especially in IRC channels) for users not to know what information they should provide so that their problem can be sorted out. People interested in helping them out typically have to ask for relevant files/logs. Often this is time consuming, and many new users may even be unable to find / copy these logs. Occasionally, users may accidentally paste an entire log file in to the channel, earning them a ban, and confusing them in the process. == Use cases == === Scenario 1 (Current situation): === {{{ <newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, what is your video card, and which driver is xorg using? <newuser>err... how can i find out? <support_person> cat /var/log/Xorg.0.log and pastebin it <newuser>pastebin? <support_person>!pastebin <ubotu> pastebin is a service to post large texts so you don't flood the channel. The Ubuntu pastebin is at http://paste.ubuntu-nl.org (you can always find it in the channel topic, among other useful things) <newuser>how do i copy? it wont copy!}}} === Scenario 2 (Upstream-base CLI application): === {{{ <newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, run upstream --video please, and give me the URL it gives you at the end.}}} === Scenario 3 (Canoe or Kanoe): === {{{ <newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, please run Canoe (System -> Help -> Canoe) and choose Video support. Give me the url you get once it's done.}}} === Scenario 4 (Upstream + pastebin with bot): === {{{ <newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, run upstream --video please. (In #support-upstream channel) <upstream-bot>Paste of --video output from newuser - http://paste.bin/123456}}} == Scope == == Design == === Screenshot === A sample screen from the Gtk client, Canoe. {{attachment:screenshot3.png}} There are [[https://wiki.ubuntu.com/Upstream/Screenshots|more screenshots]], if you'd like to have a look. == Implementation == === Code === No releases have been made yet. You can however grab the current SVN: ```svn co https://svn.sourceforge.net/svnroot/upstream upstream ``` == Unresolved issues == == BoF agenda and discussion == ---- CategorySpec |
PLEASE NOTE that this page is out of date and that all documentation has been moved to our official website at - http://upstreamdev.org
NOTE: This page is part of the Ubuntu Specification process. Please check the status and details in Launchpad before editing. If the spec is Approved then you should contact the Assignee, or another knowledgeable person, before making changes.
Launchpad entry: https://launchpad.net/products/upstream/
Packages affected:
Summary
Upstream is a collection of tools that allow users to send in system specific log and troubleshooting data to support personnel. See http://www.sourceforge.net/projects/upstream
Rationale
Upstream will simplify the support process and make it more efficient. It's quite common (especially in IRC channels) for users not to know what information they should provide so that their problem can be sorted out. People interested in helping them out typically have to ask for relevant files/logs.
Often this is time consuming, and many new users may even be unable to find / copy these logs. Occasionally, users may accidentally paste an entire log file in to the channel, earning them a ban, and confusing them in the process.
Use cases
Scenario 1 (Current situation):
<newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, what is your video card, and which driver is xorg using? <newuser>err... how can i find out? <support_person> cat /var/log/Xorg.0.log and pastebin it <newuser>pastebin? <support_person>!pastebin <ubotu> pastebin is a service to post large texts so you don't flood the channel. The Ubuntu pastebin is at http://paste.ubuntu-nl.org (you can always find it in the channel topic, among other useful things) <newuser>how do i copy? it wont copy!
Scenario 2 (Upstream-base CLI application):
<newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, run upstream --video please, and give me the URL it gives you at the end.
Scenario 3 (Canoe or Kanoe):
<newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, please run Canoe (System -> Help -> Canoe) and choose Video support. Give me the url you get once it's done.
Scenario 4 (Upstream + pastebin with bot):
<newuser>hi, something is wrong with my resolution, how can i fix it? <support_person>newuser, run upstream --video please. (In #support-upstream channel) <upstream-bot>Paste of --video output from newuser - http://paste.bin/123456
Scope
Design
Screenshot
A sample screen from the Gtk client, Canoe.
There are more screenshots, if you'd like to have a look.
Implementation
Code
No releases have been made yet. You can however grab the current SVN: svn co https://svn.sourceforge.net/svnroot/upstream upstream
Unresolved issues
BoF agenda and discussion
UpstreamSpec (last edited 2009-03-03 18:51:02 by astatine)