UpstreamSpec

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so that they're problem can be sorted out. People interested in helping them out so that their problem can be sorted out. People interested in helping them out

NOTE: This page is part of the Ubuntu Specification process. Please check the status and details in Launchpad before editing. If the spec is Approved then you should contact the Assignee, or another knowledgeable person, before making changes.

  • Launchpad entry: none yet

  • Packages affected:

Summary

Upstream is a collection of tools that allow users to send in system specific log and troubleshooting data to support personnel. See http://www.sourceforge.net/projects/upstream

Rationale

Upstream will simplify the support process and make it more efficient. It's quite common (especially in IRC channels) for users not to know what information they should provide so that their problem can be sorted out. People interested in helping them out will have to ask for relevant files/logs which is time consuming and also floods the channel. Hopefully this will also address the problem of the occasional user pasting their xorg.conf in the channel.

Use cases

Scope

Design

Implementation

Code

No releases have been made yet. You can however grab the current SVN: svn co https://svn.sourceforge.net/svnroot/upstream upstream 

Unresolved issues

BoF agenda and discussion

CategorySpec

UpstreamSpec (last edited 2009-03-03 18:51:02 by astatine)