Ubuntu Wiki

First contact

The following text could be used by the mentor when first contacting a newly assigned student. Mentors are free to use their own texts or adapt the mail provided, but by using the stock mail you can be sure all necessary information is included.

Hello <<StudentName>>,

A while ago you requested a mentor to introduce you to bug triaging. Your
request has been processed by the administrators of the mentorship program and
I'm happy to tell you that I will be your mentor.

First let me introduce myself. I'm <<MentorName>>, known on IRC as
<<MentorIRCNick>>, and on Launchpad as <<MentorLPProfileLink>>. 

During your mentorship period I will introduce you to the process of triaging
bugs and make you familiar with the way we do things in the Bug Squad. The most
important communication channel we use is IRC. If you're not already in the
#ubuntu-bugs IRC channel on Freenode, please join. It is also advised to join
the 'ubuntu-bugsquad' mailing list[1].

All processes of the Bug Squad are documented at the wiki. Make sure to take a
look at <https://wiki.ubuntu.com/BugSquad>. The wiki page
<https://wiki.ubuntu.com/Bugs/HowToTriage> is a good resource for getting to
know the different things you need to do with bugs. You also want to read
<https://wiki.ubuntu.com/Bugs/Status> and
<https://wiki.ubuntu.com/Bugs/Importance>; those two pages explain the meanings
of the statuses and the priority levels we use for bug reports. In order to get
familiar with the tags we use to distinguish different bug reports please read
<https://wiki.ubuntu.com/Bugs/Tags> as well.

I will contact you on IRC soon so we can start with the mentorship. Meanwhile,
feel free to try triaging a few simple bugs already so you can see how it goes.
If you've got a question, please don't hesitate to mail me.

[1] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad

Kind regards,
<<MentorName>>

Student assignment

This email could be used by the mentorship team admins to notify mentors they've been assigned a new student.

Hello <<MentorName>>,

We've assigned you a student and added [him|her] to your list of students at
<https://wiki.ubuntu.com/BugSquad/Mentors>.

The name of the student is <<StudentName>>, [his|her] Launchpad profile is
<<StudentLPProfileLink>>, [his|her] IRC nick is <<StudentIRCNick>> and you can
find more information about the student on [his|her] wiki page, at
<<StudentWikiPageLink>>.

Please contact the student at the earliest convenience to introduce yourself.
A stock mail to do so can be found at
<https://wiki.ubuntu.com/BugSquad/Mentors/Stock>. You're asked to report once a
month on your students in one of the weekly Bug Squad meetings that take place
on IRC, or — if you're not able to make it to one of the meetings — on the
mailing list of Bug Control.

The original request of the student contains some more information.
"<<RequestMailFromStudent>>"

Kind regards,
<<AdminName>>