HandlingCommunityIssues

Comments on this policy to Jono Bacon - jono AT ubuntu DOT com

Recently I have been thinking a lot of how to deal with community issues more effectively. Right now we have limited visibility and tracking for handling issues in our community processes and infrastructure. This document outlines a proposal for a more effective method of dealing with these kinds of issues.

The Problem

Today in the Ubuntu project we have a well-defined and standardized approach for dealing with software defects and problems, but no standard method for dealing with defects and problems in our community processes and infrastructure.

Today community issues are expressed across mailing lists, direct email, blogs, IRC and other mediums. There are some problems with the current approach:

  • No standard place to file issues or comment on issues.
  • No prioritizing, severity or tracking meta-data.
  • Lack of visibility.
  • Lack of firm decision making authority on issues.

The Solution

Top-Level Governance Bodies:

Team Councils:

Regional Membership Boards:

BuildingCommunity/HandlingCommunityIssues (last edited 2009-08-03 13:51:58 by 89)