SupportSaturdays
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| The Ubuntu Vancouver !LoCo is planning to launch '''"Support Saturdays"''' soon. We are planning a weekly Rescue & Support Centre, at a regular time, on Saturdays, in a central transit-accessible neighbourhood. Sessions will be open to all of Vancouver without prejudice and without charge. Support is volunteer-based, best-effort, and without warranty. |
The Ubuntu Vancouver !LoCo now holds regular '''"Support Saturdays"''' our rescue & support centre, at a regular time, on Saturdays, in a central transit-accessible neighbourhood. Sessions normally open to all of Vancouver without prejudice and without charge. Support is volunteer-based, best-effort, and without warranty. We schedule them monthly for now. That will expand in the coming months as Ubuntu spreads across Vancouver. |
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| Please join our group at [[http://www.meetup.com/ubuntuvancouver/|meetup]]. We will post dates and full location information there. '''We are planning to run our first session on Saturday December 5th, 2009''' (Please note that this is a work-in-progress, and is not fully implemented yet.) | Please join our group on [[http://www.meetup.com/ubuntuvancouver/|our meetup channel]]. That is our official membership site and dates and full locations are disclosed there. |
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| == Order of events and rules == | == Order of Events and Rules == |
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| 1. Short presentation about Vancouver !LoCo and the Support Saturdays. (5 min) 2. Talk Ubuntu (~30 min)<<BR>> You have done something with Ubuntu recently and are frustrated or excited about it. Let us know! Talk about it, share your experience/thoughts. 3. Present your issue. (~20 min) * We will ask people who attend in hope to find help to explain their issue with Ubuntu to the audience. If you aren't comfortable speaking in front of an audience you can explain your issue in your RSVP. * Volunteer helpers who have experience with the issue can say so and start working 1 on 1. * If a volunteer helper thinks the issue can be fixed and explained understandable within less than 5 minutes he can choose to explain it to the audience in a lightning talk format. 4. Spread out and start working 1 on 1. (~3 h) 5. Finish and clean up. (~30 min) |
Pre-Event a. Event is posted to meetup.com/ubuntuvancouver<<BR>> b. SupportHero{in}es declare their intent to offer support by RSVP'ing on the meetup page, and also by subscribing to the Support Saturday planning wiki page and adding their name/details to the chart. <<BR>> c. People needing support RSVP for help on meetup.com event page. They answer the 5 support questions. <<BR>> d. Inbound RSVP's are forwarded to Support Hero{in}es for discussion and possible pre-emption. <<BR>> e. RSVP's become Support Requests that are brought to the event by the organizer(s) |
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| == What to bring == | Event 1. SupportHero{in}es arrive and set up (1 hour prior to event start). 2. People coming for support arrive and check-in with registration/welcome desk. 3. Support Request is triaged and given to appropriate SupportHero{in}e. 4. SupportHero{in}e works 1-on-1 with people needing support. (~3 h) 5. SupportHero{in}es finish and clean up. (~30 min) |
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| * your PC (laptop, netbook, desktop or workstation) * write down your problem as detailed as possible to help us help you |
== Coming for Support? What to Bring == * your computer (laptop, netbook, desktop or workstation) * a good description of your problem (as detailed as possible) to help us help you (this should already be in your meetup RSVP.) == Coming to Provide Support? What to Bring == * your computer (laptop, netbook, desktop or workstation) * any equipment you will need to solve problems. Some examples: an AC power bar, USB storage to do backups, a live-USB that's bootable, your favourite reference material, a working USB wifi dongle to help those who come in with non-working wifi. |
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| * Set up venue (chairs, tables, beamer). | * Set up venue (chairs, tables, LCD projector). |
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| * Make sure the INet is up and running. Have access data for wireless. | * Make sure the internet connection is up and running. Have access data for wireless. |
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| * Provide mice, keyboards, monitors. | * Provide mice, keyboards, monitors (if people have RSVP'd that are bringing in desktops/towers) |
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| * All help is done voluntarily, with best-effort and without warranty. Please make sure to backup your data! | * We do not provide help for businesses. * All help is done voluntarily, with best-effort and without warranty. Please make sure to backup ALL your data! |
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| <<BR>> '''We need help to find a recurring venue! Please read [[/PossibleVenues|Possible Venues]] for more info.''' |
Local? Need Help? You've come to the right place.
Ubuntu Vancouver strives to offer support to residents of Vancouver (and surrounding areas) who are having difficulties with Ubuntu. Support is volunteer-based, best-effort, and without warranty.
Introduction
The Ubuntu Vancouver LoCo now holds regular "Support Saturdays" our rescue & support centre, at a regular time, on Saturdays, in a central transit-accessible neighbourhood. Sessions normally open to all of Vancouver without prejudice and without charge. Support is volunteer-based, best-effort, and without warranty. We schedule them monthly for now. That will expand in the coming months as Ubuntu spreads across Vancouver.
Dates
Please join our group on our meetup channel. That is our official membership site and dates and full locations are disclosed there.
Order of Events and Rules
Pre-Event
Event is posted to meetup.com/ubuntuvancouver
b. SupportHero{in}es declare their intent to offer support by RSVP'ing on the meetup page, and also by subscribing to the Support Saturday planning wiki page and adding their name/details to the chart.
c. People needing support RSVP for help on meetup.com event page. They answer the 5 support questions.
d. Inbound RSVP's are forwarded to Support Hero{in}es for discussion and possible pre-emption.
e. RSVP's become Support Requests that are brought to the event by the organizer(s)
Event
SupportHero{in}es arrive and set up (1 hour prior to event start).
- People coming for support arrive and check-in with registration/welcome desk.
Support Request is triaged and given to appropriate SupportHero{in}e.
SupportHero{in}e works 1-on-1 with people needing support. (~3 h)
SupportHero{in}es finish and clean up. (~30 min)
Coming for Support? What to Bring
- your computer (laptop, netbook, desktop or workstation)
- a good description of your problem (as detailed as possible) to help us help you (this should already be in your meetup RSVP.)
Coming to Provide Support? What to Bring
- your computer (laptop, netbook, desktop or workstation)
- any equipment you will need to solve problems. Some examples: an AC power bar, USB storage to do backups, a live-USB that's bootable, your favourite reference material, a working USB wifi dongle to help those who come in with non-working wifi.
Venue preparation & requirements
- Set up venue (chairs, tables, LCD projector).
- Put up signs for the venue.
- Provide enough power-plugs.
- Have Ubuntu CDs for installations.
- Make sure the internet connection is up and running. Have access data for wireless.
Optional
- Provide mice, keyboards, monitors (if people have RSVP'd that are bringing in desktops/towers)
- Provide water, coffee, tea and some snacks.
Disclaimer
- We do not provide help for unreleased or unofficial versions of Ubuntu.
- We do not provide help for businesses.
- All help is done voluntarily, with best-effort and without warranty. Please make sure to backup ALL your data!
Organizers
Stefan Tjarks
Randall Ross
If you would like to help, please contact us.
CanadianTeam/Vancouver/SupportSaturdays (last edited 2010-08-17 16:56:47 by S010600236950d570)