How to file

Please fill all your bugs using "ubuntu-bug banshee" or from banshee menu.

Debugging procedure

1. Debugging Banshee from a terminal, please run "banshee --debug" and attach all output information

2. Debugging latest release from daily ppa repository, url is at https://launchpad.net/~banshee-team/+archive/banshee-daily

3. Hardware not detected and further information at http://live.gnome.org/Banshee/LibgpodTransition or http://banshee.fm/support/faq/

4. If the issue is an intermittent crash, create a file called ~/.config/banshee-1/always-debug, then the next time banshee crashes, copy out ~/.config/banshee-1/log and upload it.

How to Triage Issues related to UbuntuOne extension

If you are facing troubles while you are trying to sync your files from UbuntuOne store (7digital) all those reports should be reassigned to libubuntuone package instead banshee

For support issues, you can tell people to ask on https://one.ubuntu.com/support/contact/ as well, if you like so for "i paid for stuff, and am not getting it" complaints, you can send people there for the real support channel

Stock Reply

In case report doesn't have banshee log file or the user were not using apport

1) Please could you run in a terminal "banshee --debug" and attach all the output information as a separated file (while you are trying to reproduce this issue)?

2) Attach "~/.config/banshee-1/log" file into his report

How to Forward

You must file a new report at Gnome Bugzilla for product = "Banshee" or click on https://bugzilla.gnome.org/enter_bug.cgi?product=banshee to jump directly

Known bugs

Common Issues

Workarounds

Database Corrupted if your logfile has texts like: "Sqlite error 11: database disk image is malformed"

run in a terminal:

$ cd ~/.config/banshee-1 $ sqlite3 banshee.db ".dump" > dump $ mv banshee.db banshee.db.backup $ cat dump | sqlite3 banshee.db

CategoryBugSquad CategoryDebugging