Support

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Support actually can cover a wide area, but here we are focusing on user-to-user based help. The main areas where this takes place is in various forums, mailing lists, and IRC. Even social networking must be considered as a support place now. Support is a big subject, however here we focus on user-to-user help. This takes place in the forums, on mailing lists, and in IRC. Increasingly, social networks are a support place now.
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== Why providing support rocks ==
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== Why it rocks ==
Providing support is awesome for a number of reasons:
 * It does not require advanced skills or knowledge from everybody; Your own experiences in discovering things in Kubuntu is the perfect place to start.
 * You actually end up learning more as you go, which increases your own knowledge and skills; this can be a gateway to learning many other things, from bug triaging to packaging, even to programming.
 * Love and respect from everyone
 Providing support is awesome because:
 * It does not require advanced skills or knowledge from everybody. Your own experience using Kubuntu is the perfect place to start.
 * You actually end up learning more as you help others, which increases your own knowledge and skills. This can be a gateway to learning other things, from bug triaging to packaging, and perhaps even to programming.
 * Love and respect from everyone.
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 1. Hang out in your venue of choice
 1. Answer questions you feel you you know the answers to, direct them to the appropriate resources, etc.
 1. Remember to follow the Ubuntu [[http://www.ubuntulinux.org/community/conduct|Code of Conduct]]		  1. Hang out in your venue of choice.
 1. Answer questions you feel you you know the answers to, and direct users to the appropriate resources.
 1. Remember to follow the Ubuntu [[http://www.ubuntulinux.org/community/conduct|Code of Conduct]].
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 1. Great Support efforts are an ideal way for the non-technical user to become an official Kubuntu Member.  1. Support efforts are one way for the non-technical user to become an official Kubuntu Member.
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== More Resources ==
 * [[http://www.kubuntuguide.info|Kubuntuguide]]: an external wiki for Kubuntu, since 2007

Tutors: Clay, Myriam

Requirements: Knowing how to communicate

Description

Support is a big subject, however here we focus on user-to-user help. This takes place in the forums, on mailing lists, and in IRC. Increasingly, social networks are a support place now.

Why providing support rocks

Providing support is awesome because:

  • It does not require advanced skills or knowledge from everybody. Your own experience using Kubuntu is the perfect place to start.
  • You actually end up learning more as you help others, which increases your own knowledge and skills. This can be a gateway to learning other things, from bug triaging to packaging, and perhaps even to programming.
  • Love and respect from everyone.

Getting Started

  1. Go where the help is needed:
  2. Hang out in your venue of choice.
  3. Answer questions you feel you you know the answers to, and direct users to the appropriate resources.

  4. Remember to follow the Ubuntu Code of Conduct.

Career

  1. Support efforts are one way for the non-technical user to become an official Kubuntu Member.
  2. Rubbing elbows with the great, good-looking Kubuntu Team

  3. apachelogger

More Resources

Kubuntu/GettingInvolved/Support (last edited 2014-02-26 09:26:15 by valorie-zimmerman)