Responses
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Common responses
Below is a list of common responses for triaging Firefox bugs. Be warned. it is still a braindump. Use at your own risk.
If the bug has no back trace
Thanks for your bug report. Could you please try to obtain a backtrace by following the instructions on
This will greatly aid us in tracking down your problem.
If debug symbols are not installed
Thanks for your bug report. Could you please install firefox-dbg and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/DebuggingFirefox This will greatly aid us in tracking down your problem.
Which flash package do you have installed? Which Java package do you have installed? Which firefox extensions do you have installed?
Thanks David
If debug symbols are not installed
Thanks for your bug report. Could you please install firefox-dbg (these are the firefox debugging symbols) and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/DebuggingFirefox This will greatly aid us in tracking down your problem.
It is of particular interest that you run apport-retrace -d against your crash report before uploading.
Which flash package do you have installed? Which Java package do you have installed? Which firefox extensions do you have installed?
Thanks David
It is of particular interest that you run apport-retrace against your crash report.
Do you have and ati video card?
Ahhh. You must have a ATI card. My IBM T43 had the same problem. Add this to your /etc/bin/firefox: Code: export XLIB_SKIP_ARGB_VISUALS=1 and/or by adding to your /etc/env.d/10MozillaFirefox: Code: LIB_SKIP_ARGB_VISUALS=1 on the first line. Its a problem with xorg when you turned on the composite module.
Lack of information
This issue report lacks information we need to investigate further. We are now going to close the bug - please reopen when you have more information at hand.
Further information can be found at https://wiki.ubuntu.com/DebuggingFirefox
Thanks David
Closing stale bug
I am unable to reproduce this issue.
We haven't heard back from you in 30 days. We are now going to close this issue - please reopen if necessary when you have more information at hand.
Further information can be found at https://wiki.ubuntu.com/DebuggingFirefox
Thanks David
Pinging old bug
Is this still and issue for you? I am trying sort out the older mozilla issues?
Thanks David
Feature request
Thanks for your comment. The changes you are requesting require more discussion and should rather be done on an appropriate mailing list or forum.
http://www.ubuntu.com/community/forums/ might be a good start.
Thanks David
Run retrace
Thanks for your crash report.
Could you please download you crash report, run
apport-retrace -d [filename]
and resubmit it. Instructions can be found at https://wiki.ubuntu.com/Apport Apport-retrace will add many of the debug symbols necessary to get to the bottom of this problem.
I am working my way though all of the firefox issues reports and don't have enough bandwidth to download/upload them all myself;(
Thanks David
Retrace done
Sitsofe has created a symbolized stacktrace so there is no longer a need for you to try to run gdb.
But, if you can reproduce this bug. Could you please run
apport-retrace -d [filename]
on the crashreport and resubmit it. Instructions can be found at https://wiki.ubuntu.com/Apport
I am working my way though all of the firefox issues reports and don't have enough bandwidth to do them all myself;(
Thanks David
Thanks for your issue report.
Crash repeatability
Can you repeat the cash? Does the crash generate a crash report? If so would you please run
apport-retrace -d [filename]
and resubmit it. Information can be found at https://wiki.ubuntu.com/Apport Apport-retrace -d will add many of the debug symbols necessary to get to the bottom of this problem.
Thanks David
MozillaTeam/Bugs/Triage/Responses (last edited 2008-08-06 17:00:54 by localhost)