Responses
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| ## page was renamed from FirefoxBugTriageResponses | |
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| Below is a list of common responses for triaging Firefox bugs. Be warned. it is still a braindump. Use at your own risk. | Below is a list of common responses for triaging Mozilla based bugs. Please be aware that these are merely templates and should be treated as such, try to flesh out the template and try to avoid being blunt with your response as this can be taken unintentionally as being rude. For a list of more generic responses please visit [:Bugs/Responses] |
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| Thanks for your bug report. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/DebuggingFirefox This will greatly aid us in tracking down your problem. |
{{{Thank you for the bug report. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem.}}} |
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| Thanks for your bug report. Could you please install firefox-dbg and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/DebuggingFirefox This will greatly aid us in tracking down your problem. | {{{Thank you for the bug report. Could you please install the firefox-dbg package and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem. |
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| Which firefox extensions do you have installed? | Which firefox extensions do you have installed?}}} |
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| Thanks David == If debug symbols are not installed == Thanks for your bug report. Could you please install firefox-dbg (these are the firefox debugging symbols) and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/DebuggingFirefox This will greatly aid us in tracking down your problem. |
{{{Thank you for the bug report. Could you please install firefox-dbg (these are the firefox debugging symbols) and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem. |
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| Which firefox extensions do you have installed? | Which firefox extensions do you have installed?}}} |
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| Thanks David |
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| It is of particular interest that you run apport-retrace against your crash report. | {{{It is of particular interest that you run apport-retrace against your crash report. |
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| Do you have and ati video card? | Do you have an ati video card? |
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| on the first line. Its a problem with xorg when you turned on the composite module. | on the first line. Its a problem with xorg when you turned on the composite module.}}} |
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| This issue report lacks information we need to investigate further. We are now going to close the bug - please reopen when you have more information at hand. | {{{Thank you for the bug report however this report lacks information we need to investigate it further. We are now going to close the bug - please feel free to reopen when you have more information at hand. |
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| Further information can be found at https://wiki.ubuntu.com/DebuggingFirefox |
Further information can be found at https://wiki.ubuntu.com/MozillaTeam/Bugs}}} |
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| Thanks David |
== Cannot reproduce == |
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| == Closing stale bug == I am unable to reproduce this issue. We haven't heard back from you in 30 days. We are now going to close this issue - please reopen if necessary when you have more information at hand. Further information can be found at https://wiki.ubuntu.com/DebuggingFirefox Thanks David |
{{{Thank you for the bug report. However I am unable to reproduce this issue. We are now going to close this report - please feel free to reopen when you have more information at hand. }}} |
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Is this still and issue for you? I am trying sort out the older mozilla issues? Thanks David |
{{{Is this still and issue for you? I am trying sort out the older Mozilla issues? }}} |
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| Thanks for your comment. The changes you are requesting require more discussion and should rather be done on an appropriate mailing list or forum. | {{{Thank you for the bug report. However the changes you are requesting require more discussion and would be better suited to an appropriate mailing list or forum. |
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| http://www.ubuntu.com/community/forums/ might be a good start. Thanks David |
http://www.ubuntu.com/community/forums/ might be a good start.}}} |
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| Thanks for your crash report. | {{{Thank you for the crash report. |
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| Could you please download you crash report, run | Could you please download the crash report or if you still have it, run |
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| and resubmit it. Instructions can be found at https://wiki.ubuntu.com/Apport Apport-retrace will add many of the debug symbols necessary to get to the bottom of this problem. | on the file and resubmit it please. More instructions can be found at https://wiki.ubuntu.com/Apport Apport-retrace will add many of the debug symbols necessary to get to the bottom of this problem. |
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| I am working my way though all of the firefox issues reports and don't have enough bandwidth to download/upload them all myself;( Thanks David |
I work my way through Firefox bug reports and I unfortunately don't have enough bandwidth to download/upload them all myself.}}} |
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| Sitsofe has created a symbolized stacktrace so there is no longer a need for you to try to run gdb. | {{{Sitsofe has created a symbolized stacktrace so there is no longer a need for you to try to run gdb. |
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| But, if you can reproduce this bug. Could you please run | But, if you can reproduce this bug. Could you please run |
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| on the crashreport and resubmit it. Instructions can be found at https://wiki.ubuntu.com/Apport | on the crash report and resubmit it. Instructions can be found at https://wiki.ubuntu.com/Apport |
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| I am working my way though all of the firefox issues reports and don't have enough bandwidth to do them all myself;( Thanks David Thanks for your issue report. |
I work my way through Firefox bug reports and I unfortunately don't have enough bandwidth to download/upload them all myself.}}} |
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| Can you repeat the cash? Does the crash generate a crash report? If so would you please run | {{{Thank you for the crash report. Can you repeat the cash? Does the crash generate a crash report? If so would you please run |
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| and resubmit it. Information can be found at https://wiki.ubuntu.com/Apport Apport-retrace -d will add many of the debug symbols necessary to get to the bottom of this problem. | and resubmit it. Information can be found at https://wiki.ubuntu.com/Apport Apport-retrace -d will add many of the debug symbols necessary to get to the bottom of this problem.}}} |
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| Thanks David |
== Closing Old Bugs == {{{Thank you for the bug report. It has not been updated after a request for more information, for this reason we are closing the report. Feel free to reopen it in the future if you have more information and if this is still an issue. }}} {{{Thank you for the bug report. However I haven't heard back from you in 30 days. We are now going to close this report - please reopen if necessary when you have more information at hand. }}} |
ContentsBRTableOfContents |
Common responses
Below is a list of common responses for triaging Mozilla based bugs. Please be aware that these are merely templates and should be treated as such, try to flesh out the template and try to avoid being blunt with your response as this can be taken unintentionally as being rude.
For a list of more generic responses please visit [:Bugs/Responses]
If the bug has no back trace
{{{Thank you for the bug report. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem.}}}
If debug symbols are not installed
{{{Thank you for the bug report. Could you please install the firefox-dbg package and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem.
Which flash package do you have installed? Which Java package do you have installed? Which firefox extensions do you have installed?}}}
{{{Thank you for the bug report. Could you please install firefox-dbg (these are the firefox debugging symbols) and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem.
It is of particular interest that you run apport-retrace -d against your crash report before uploading.
Which flash package do you have installed? Which Java package do you have installed? Which firefox extensions do you have installed?}}}
{{{It is of particular interest that you run apport-retrace against your crash report.
Do you have an ati video card?
Ahhh. You must have a ATI card. My IBM T43 had the same problem. Add this to your /etc/bin/firefox: Code: export XLIB_SKIP_ARGB_VISUALS=1 and/or by adding to your /etc/env.d/10MozillaFirefox: Code: LIB_SKIP_ARGB_VISUALS=1 on the first line. Its a problem with xorg when you turned on the composite module.}}}
Lack of information
{{{Thank you for the bug report however this report lacks information we need to investigate it further. We are now going to close the bug - please feel free to reopen when you have more information at hand.
Further information can be found at https://wiki.ubuntu.com/MozillaTeam/Bugs}}}
Cannot reproduce
{{{Thank you for the bug report. However I am unable to reproduce this issue. We are now going to close this report - please feel free to reopen when you have more information at hand. }}}
Pinging old bug
{{{Is this still and issue for you? I am trying sort out the older Mozilla issues? }}}
Feature request
{{{Thank you for the bug report. However the changes you are requesting require more discussion and would be better suited to an appropriate mailing list or forum.
http://www.ubuntu.com/community/forums/ might be a good start.}}}
Run retrace
{{{Thank you for the crash report.
Could you please download the crash report or if you still have it, run
apport-retrace -d [filename]
on the file and resubmit it please. More instructions can be found at https://wiki.ubuntu.com/Apport Apport-retrace will add many of the debug symbols necessary to get to the bottom of this problem.
I work my way through Firefox bug reports and I unfortunately don't have enough bandwidth to download/upload them all myself.}}}
Retrace done
{{{Sitsofe has created a symbolized stacktrace so there is no longer a need for you to try to run gdb.
But, if you can reproduce this bug. Could you please run
apport-retrace -d [filename]
on the crash report and resubmit it. Instructions can be found at https://wiki.ubuntu.com/Apport
I work my way through Firefox bug reports and I unfortunately don't have enough bandwidth to download/upload them all myself.}}}
Crash repeatability
{{{Thank you for the crash report. Can you repeat the cash? Does the crash generate a crash report? If so would you please run
apport-retrace -d [filename]
and resubmit it. Information can be found at https://wiki.ubuntu.com/Apport Apport-retrace -d will add many of the debug symbols necessary to get to the bottom of this problem.}}}
Closing Old Bugs
{{{Thank you for the bug report. It has not been updated after a request for more information, for this reason we are closing the report. Feel free to reopen it in the future if you have more information and if this is still an issue. }}}
{{{Thank you for the bug report. However I haven't heard back from you in 30 days. We are now going to close this report - please reopen if necessary when you have more information at hand. }}}
MozillaTeam/Bugs/Triage/Responses (last edited 2008-08-06 17:00:54 by localhost)