Ubuntu Wiki

Everytime you report a bug it needs to be in a way that Developers can then make use of, reproduce for themselves and then hopefully fix. You may be asked by the developers for more info but this is the minimum that should be included.

BASICS FOR ALL BUGS

1. Relevant title
   • Should be as short as possible
   • Should be easy to remember
   • Should contain the facts you wish to put across

   • Example Unable to get a 3g connection after moving away from a wifi access point

2. Every bug needs the same set of basic information
   1. Steps to reproduce
      • This needs to be a detailed set of steps, take nothing you do for granted.
      • Once written follow the steps as they are written and ensure you get the expected result
   2. Expected result
      • This is a description of what you thought should happen, this is important as the behaviour might be correct but seems wrong to you.
   3. Actual result
      • The result you actually get and how it differs from your expected result
   4. Versioning info of the system
      • Versioning is really important, at any time there are 2-3 versions of Ubuntu being maintained knowing which you are on is therefore critical
        • Open System Setting→About Phone→Developer Mode and enable developer mode.
        • Plug the device into your ubuntu pc via usb
        • On the PC open a terminal

        • In the terminal run:

          phablet shell
          system-image-cli -i

        • Copy and paste this info into the bug report.
   5. Modifications
      • Add any system modifications you may of made, Writable_image, silos installs, additional packages added.

Exapmle Basic Bug Report

Title:
Unable to get a 3g connection after moving away from a wifi access point

Description:
STEPS:
1. Connect your phone to the your wifi connection
2. Go outside and away from your home till you are out of wifi range

EXPECTED:
I expect the wifi signal to be dropped and 3g to connect

ACTUAL:
The wifi signal is dropped but in the indicator I only see the empty wifi triangle and I have no 3g connection

VERSION:
current build number: 48
device name: krillin
channel: ubuntu-touch/rc-proposed/bq-aquaris.en
last update: 2015-06-24 08:56:58
version version: 48
version ubuntu: 20150624
version device: 20150529-8e13c5f
version custom: 20150528-722-29-15-vivid

Modifications:
None

Specific Logs for Wifi issues

For when your connection doesn't connect, drops or doesn't disconnect as expected.

1. File a bug here

2. Add the Basic for all Bugs

3. Syslog

   • Plug you device into a pc and run  adb pull /var/log/syslog .

   • In Launchpad click on Add attachment or patch and select this file in you working directory
4. Run nmcli d and paste that in too

Specific Logs for Telephony Connections and Mobile Internet

For when your phone calls break up, drop or your Mobile Internet doesn't connect, drops, doesn't disconnect

1. File a bug here

2. Add the Basic for all Bugs

3. Syslog

   • Plug you device into a pc and run  adb pull /var/log/syslog .

   • In Launchpad click on Add attachment or patch and select this file in you working directory

4. Run  adb shell /usr/share/ofono/scripts/list-modems (-p will be needed shortly to make it safe to paste)  and copy paste this to the bug

5. Run  adb shell /usr/share/ofono/scripts/list-contexts  and copy paste this to the bug

6. Run nmcli d and paste that in too

Specific Logs for Indicator-network Issues

This tends to be more the graphical side of things rather than connections themselves

1. File a bug here

2. Add the Basic for all Bugs

3. Syslog

   • Plug you device into a pc and run  adb pull /var/log/syslog .

   • In Launchpad click on Add attachment or patch and select this file in you working directory