TranslationStatus
Attachment '20070905_getting_help_en.srt'
Download1 00:00:00,360 --> 00:00:02,600 This is Andrew Gee with the fifth screencast in the 2 00:00:02,730 --> 00:00:04,180 Ubuntu Month Of Screencasts. 3 00:00:04,280 --> 00:00:06,280 All of the screencasts in this month can be downloaded 4 00:00:06,380 --> 00:00:09,460 for free at our website, which is screencast.ubuntu.com 5 00:00:10,360 --> 00:00:13,797 One of the great parts of Ubuntu is the vast community it has. 6 00:00:14,230 --> 00:00:16,517 All of these people will be happy to help with through any 7 00:00:16,617 --> 00:00:18,290 problems you may have. 8 00:00:18,390 --> 00:00:20,341 There are many different ways in which you are able to get help 9 00:00:20,454 --> 00:00:21,950 from this community. 10 00:00:22,430 --> 00:00:24,853 The ubuntu documentation is useful for some problems 11 00:00:24,953 --> 00:00:26,727 of not knowing how to do things. 12 00:00:26,827 --> 00:00:28,830 Ubuntu has two different types of documentation, 13 00:00:28,930 --> 00:00:30,930 Official and Community. 14 00:00:31,030 --> 00:00:33,460 The official documentation is what is included in your 15 00:00:33,560 --> 00:00:34,690 installation of Ubuntu 16 00:00:34,790 --> 00:00:36,790 and available on the Internet. 17 00:00:37,250 --> 00:00:39,950 Whereas the community documentation is created by the community 18 00:00:40,050 --> 00:00:43,160 and hosted on the community section of the Ubuntu website. 19 00:00:43,870 --> 00:00:47,500 Now I am going to show you how to access both types of documentation. 20 00:00:49,230 --> 00:00:51,581 From your Ubuntu desktop, you are easily able to access the 21 00:00:51,681 --> 00:00:55,150 official documentation, without even needing an Internet connection. 22 00:00:55,260 --> 00:00:57,590 Just head to the System menu on the top panel 23 00:00:58,300 --> 00:01:00,780 and click on the Help and Support button. 24 00:01:02,758 --> 00:01:04,769 From here you are able to select which category 25 00:01:04,887 --> 00:01:07,263 you are looking for documentation on. 26 00:01:08,356 --> 00:01:10,642 Alternatively, you can use the search field at the top, 27 00:01:10,800 --> 00:01:13,402 to search directly for what you are looking for. 28 00:01:14,861 --> 00:01:17,068 Accessing the community documentation requires 29 00:01:17,186 --> 00:01:18,606 you have an Internet connection. 30 00:01:18,921 --> 00:01:21,799 So go along and load up Firefox 31 00:01:23,100 --> 00:01:31,615 and in the address bar type help.ubuntu.com/community 32 00:01:35,793 --> 00:01:38,513 Similar to the official documentation, you can 33 00:01:38,613 --> 00:01:41,154 choose a category to browse into the documentation for 34 00:01:41,273 --> 00:01:44,201 on the left 35 00:01:47,423 --> 00:01:51,759 or you can use the search box that is at the top. 36 00:01:55,583 --> 00:01:58,027 Launchpad is a web based system developed by 37 00:01:58,185 --> 00:02:00,037 the same people behind Ubuntu. 38 00:02:00,353 --> 00:02:03,112 Within Launchpad there is an answers system. 39 00:02:03,212 --> 00:02:05,635 Here you can ask questions to do with any of the projects 40 00:02:05,753 --> 00:02:08,839 listed on Launchpad, Ubuntu included. 41 00:02:09,065 --> 00:02:11,470 So let us take a look at how this works. 42 00:02:13,559 --> 00:02:16,752 As Launchpad is web based, go ahead and load up Firefox. 43 00:02:17,974 --> 00:02:22,153 Enter the web address, launchpad.net 44 00:02:23,335 --> 00:02:26,095 To ask a question on Launchpad, you will have to create an account. 45 00:02:26,607 --> 00:02:30,825 So go ahead and click on the Log in/Register link at the top right corner. 46 00:02:31,220 --> 00:02:33,485 and on this page enter your email address in the 47 00:02:33,585 --> 00:02:35,359 Not Registered Yet? section 48 00:02:35,635 --> 00:02:37,724 and click the Register button. 49 00:02:38,513 --> 00:02:41,469 Once you have followed those instructions and registered, 50 00:02:42,573 --> 00:02:45,056 log in and go back to the home page. 51 00:02:47,225 --> 00:02:51,167 From here, click on the answers button. 52 00:02:52,310 --> 00:02:56,252 Click on Ubuntu to head to the Ubuntu question tracker. 53 00:02:58,460 --> 00:03:01,929 From here you can search for an existing question 54 00:03:02,047 --> 00:03:05,082 or you can ask a question by clicking on the Ask a question button. 55 00:03:06,107 --> 00:03:07,960 On this page enter a language 56 00:03:08,060 --> 00:03:10,060 and a summary of your question 57 00:03:11,429 --> 00:03:13,992 and click the continue button. 58 00:03:16,396 --> 00:03:19,905 Here you can see a list of questions that may be similar 59 00:03:20,023 --> 00:03:22,249 to what you want to ask. 60 00:03:22,349 --> 00:03:25,048 But if it is not, go ahead and in the description box 61 00:03:25,148 --> 00:03:27,011 type a full description of your question. 62 00:03:28,302 --> 00:03:31,219 Once you have finished entering that, click the add button 63 00:03:31,377 --> 00:03:34,294 and your question will be added to the tracker. 64 00:03:34,806 --> 00:03:37,014 On an answer being made, you will receive an email 65 00:03:37,132 --> 00:03:38,845 notification telling you so. 66 00:03:39,024 --> 00:03:41,271 Follow the link in the email and you are able to add extra 67 00:03:41,389 --> 00:03:45,923 information or notify the tracker that the problem is solved. 68 00:03:49,747 --> 00:03:51,915 Another method of getting support for Ubuntu is 69 00:03:52,015 --> 00:03:54,674 through mailing lists, which are used through your email. 70 00:03:55,463 --> 00:03:57,413 To ask a question you will simply send an email 71 00:03:57,513 --> 00:03:59,405 to the list's email address. 72 00:03:59,523 --> 00:04:02,383 People can then see your question and reply to the question 73 00:04:02,483 --> 00:04:05,555 and the answer will show up in your email inbox. 74 00:04:06,619 --> 00:04:09,536 To subscribe to a mailing list you will need to visit a webpage. 75 00:04:10,049 --> 00:04:15,725 Load up Firefox and type in the address, lists.ubuntu.com 76 00:04:15,883 --> 00:04:17,894 On this web page you will be presented with a big list 77 00:04:18,012 --> 00:04:19,983 of many mailing lists that you can sign up to. 78 00:04:21,126 --> 00:04:24,674 A common one that is used for support is ubuntu-users 79 00:04:24,774 --> 00:04:27,000 Find that on the list and click on it. 80 00:04:27,985 --> 00:04:29,878 You will be presented with a page like this. 81 00:04:30,430 --> 00:04:33,505 To subscribe to the mailing list, simply enter you email address, 82 00:04:33,623 --> 00:04:36,146 name and desired password. 83 00:04:36,579 --> 00:04:39,221 The final option before signing up is giving you the choice of 84 00:04:39,321 --> 00:04:42,295 how you would like to receive messages from the mailing list 85 00:04:42,395 --> 00:04:44,395 For a high volume mailing list, such as this one, 86 00:04:44,661 --> 00:04:46,495 you will probably want a daily digest, 87 00:04:46,595 --> 00:04:48,595 so click Yes and press Subscribe. 88 00:04:51,993 --> 00:04:54,477 To verify that it is in fact your email address 89 00:04:54,577 --> 00:04:57,433 a confirmation email is sent to your email address. 90 00:04:57,533 --> 00:04:59,798 In it, there is a link that you must follow 91 00:04:59,898 --> 00:05:03,819 to verify that it is your email address. 92 00:05:06,737 --> 00:05:08,962 Load up the link in your web browser to be presented 93 00:05:09,062 --> 00:05:10,442 with a web page like this. 94 00:05:10,876 --> 00:05:12,983 Verify that all of the details on the page are correct 95 00:05:13,083 --> 00:05:14,976 and press the subscribe button. 96 00:05:21,598 --> 00:05:23,964 You are now able to send emails to the mailing list, 97 00:05:24,161 --> 00:05:27,236 with the address you can find an email following confirmation. 98 00:05:27,336 --> 00:05:31,887 In this case it is ubuntu-users@lists.ubuntu.com 99 00:05:33,543 --> 00:05:36,342 If you do not like the email based approach of the mailing list, 100 00:05:36,579 --> 00:05:38,628 you might be more accustomed to web forums. 101 00:05:38,904 --> 00:05:41,703 There are many different forums, one for each language. 102 00:05:42,176 --> 00:05:44,857 The main one is ubuntuforums.org 103 00:05:45,921 --> 00:05:48,365 To get to the Ubuntu forums load up Firefox, 104 00:05:51,559 --> 00:05:56,683 enter the address, ubuntuforums.org 105 00:05:59,561 --> 00:06:01,217 The page will load something like this. 106 00:06:01,453 --> 00:06:04,489 To ask a question on the forums, you will have to sign up for an account. 107 00:06:04,765 --> 00:06:06,499 Do this by clicking on the register link 108 00:06:06,618 --> 00:06:08,707 in the navigation bar towards the top of the page. 109 00:06:09,298 --> 00:06:11,309 Follow all of the instructions on the following page 110 00:06:11,409 --> 00:06:12,767 to sign up for an account. 111 00:06:13,122 --> 00:06:15,509 Sign in and then return back to the home page. 112 00:06:18,444 --> 00:06:20,652 From here you can go into all of the relative categories 113 00:06:20,752 --> 00:06:22,752 and make new threads or replies. 114 00:06:28,260 --> 00:06:30,546 Make sure that before posting though, you check 115 00:06:31,138 --> 00:06:32,517 by searching the forums, that your 116 00:06:32,675 --> 00:06:34,449 question has not already been asked. 117 00:06:38,470 --> 00:06:40,538 A final way of getting support from the community 118 00:06:40,638 --> 00:06:41,939 is via IRC. 119 00:06:42,039 --> 00:06:44,039 IRC is a form of instant Internet chat. 120 00:06:44,817 --> 00:06:47,064 This way will give you quickest access to help, 121 00:06:47,164 --> 00:06:49,823 but might be a bit more complicated for a novice. 122 00:06:49,923 --> 00:06:53,411 There are many was to connect to the IRC server Ubuntu operates from 123 00:06:53,511 --> 00:06:55,224 and Pidgin is one of them. 124 00:06:56,485 --> 00:06:59,285 Load up Pidgin by going to Applications menu, 125 00:06:59,403 --> 00:07:01,847 Internet, Pidgin Instant Messenger. 126 00:07:02,872 --> 00:07:04,861 If this is the first time you have loaded Pidgin, 127 00:07:04,961 --> 00:07:06,696 you will probably get a window like this. 128 00:07:06,796 --> 00:07:10,244 If you do not, go to the accounts menu in the main window 129 00:07:10,401 --> 00:07:13,082 and go to Add/Edit. 130 00:07:13,182 --> 00:07:14,974 Here press the Add button. 131 00:07:18,325 --> 00:07:21,715 Under Protocol, select IRC. 132 00:07:24,041 --> 00:07:26,051 Next, in Screen name choose a nickname 133 00:07:26,151 --> 00:07:28,772 that you would like to be known by. 134 00:07:30,191 --> 00:07:32,043 Keep the server the same. 135 00:07:34,212 --> 00:07:36,459 Finally, press the Save button. 136 00:07:37,208 --> 00:07:39,415 Here you can see that you are connecting. 137 00:07:39,612 --> 00:07:42,254 When it has finished connecting, 138 00:07:43,515 --> 00:07:45,368 it should look like that. 139 00:07:45,723 --> 00:07:47,733 Close that, 140 00:07:50,532 --> 00:07:52,582 go to Buddies, 141 00:07:53,252 --> 00:07:55,066 Add Chat, 142 00:07:56,327 --> 00:07:59,757 make sure that the IRC account is selected 143 00:08:00,506 --> 00:08:02,713 and in Channel type #ubuntu, 144 00:08:02,813 --> 00:08:05,089 as this is the likely channel you want to go to. 145 00:08:05,749 --> 00:08:09,533 Press the Add button and you should see the #ubuntu there. 146 00:08:10,322 --> 00:08:12,805 If you double-click on it, it will load up. 147 00:08:16,392 --> 00:08:18,758 You are now in the channel. 148 00:08:19,349 --> 00:08:23,055 Use the box at the bottom of the window to type your message 149 00:08:23,155 --> 00:08:24,710 and type enter to send them. 150 00:08:25,854 --> 00:08:29,126 When people are talking to you, they will likely reference your name 151 00:08:29,226 --> 00:08:31,136 so you can easily see. 152 00:08:31,648 --> 00:08:33,147 Like so. 153 00:08:34,014 --> 00:08:37,186 When you are talking to someone specifically, 154 00:08:37,286 --> 00:08:39,622 make sure you reference their name. 155 00:08:40,124 --> 00:08:42,844 For a full list of IRC guidelines, make sure you check out 156 00:08:42,944 --> 00:08:49,073 wiki.ubuntu.com/IrcGuidelines 157 00:08:52,936 --> 00:08:55,617 There is a pretty obvious method of help too. 158 00:08:55,775 --> 00:08:57,942 You must have got the Ubuntu CD from someone 159 00:08:58,061 --> 00:09:00,763 or bought the computer from someone with Ubuntu pre-installed. 160 00:09:01,057 --> 00:09:04,486 You may find that this person will be happy to help you with any problems. 161 00:09:06,024 --> 00:09:08,231 There is also a commercial support method, 162 00:09:08,331 --> 00:09:10,005 which can be purchased from Ubuntu. 163 00:09:10,105 --> 00:09:14,539 To find out more about this visit ubuntu.com/support/paid 164 00:09:14,697 --> 00:09:17,889 You can purchase this support by contacting them on the website. 165 00:09:18,836 --> 00:09:20,628 Thanks for watching, I am Andrew Gee. 166 00:09:20,728 --> 00:09:23,369 To see more screencasts from the Ubuntu Month of Screencasts, 167 00:09:23,469 --> 00:09:27,351 visit our website at screencasts.ubuntu.com
Attached Files
To refer to attachments on a page, use attachment:filename, as shown below in the list of files. Do NOT use the URL of the [get] link, since this is subject to change and can break easily.You are not allowed to attach a file to this page.