Survey
Attachment 'ServerSurvey-v2.0B2.html'
DownloadUbuntu Server Edition Survey (v2.0B2)
In an effort to better understand, support and further the Ubuntu Server Edition we would like to ask you to take this survey which should take between 10 to 20 minutes to complete. The information provided will help us determine where we can improve support, where to add additional resources and to generate a better understanding of the community which we work within.
Please note that this survey is being conducted by the Ubuntu Server Team in conjunction with RedMonk (an analyst firm) and the Canonical Product Management Team.
The privacy policy for this survey can be found at https://wiki.ubuntu.com/ServerTeam/Survey/PrivacyPolicy
There are 58 questions in this survey
Linux on servers
1 How many Linux servers do you (and your organization) have running today? *
Please choose only one of the following:
- 1
- 2-5
- 6-20
- 21-50
- 51-100
- 101-500
- 501+
- None
2 Which version(s) of Linux do you (and your organization) use on your server(s)? *
Only answer this question if the following conditions are met:
° Answer was '101-500' or '501+' or '21-50' or '51-100' or '1' or '2-5' or '6-20' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)
Please choose all that apply:
- CentOS
- Debian
- Fedora
- Open SuSE
- RedHat Enterprise
- SuSE Linux Enterprise
- Ubuntu
-
Other:
3 Are your Linux servers used at home or at work? *
Only answer this question if the following conditions are met:
° Answer was '21-50' or '51-100' or '101-500' or '501+' or '1' or '2-5' or '6-20' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)
Please choose only one of the following:
- Home
- Work
5 Which type of hardware do you run Linux servers on?
Only answer this question if the following conditions are met:
° Answer was '51-100' or '101-500' or '1' or '2-5' or '6-20' or '21-50' or '501+' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)
Please choose all that apply:
- Dell servers
- Fujitsu Siemens RISC server
- Fujitsu Siemens x86 servers
- HP/Compaq x86 servers
- HP/Compaq Alpha servers
- IA64 Servers
- IBM x86 servers
- IBM PowerPC servers
- IBM Mainframes
- Intel Servers
- Local system builder servers
- NEC servers
- SUN x86_64 servers
- SUN Sparc servers
- Assembled servers
- Tower/Desktop PC
-
Other:
6 Please tell us which types of workloads you consider mission critical.
Please choose all that apply:
- Backups
- Batch processing
- Cloud infrastructure
- Clustering
- CRM
- Database
- Data mining/Analysis
- Development/Test
- Directory Server
- DNS
- ERP
- File server (Samba/NFS/FTP/other)
- Mail server
- Media streaming/processing
- Proxy/Caching
- Print Server
- Routing
- Scientific
- Security (Firewall)
- Security (Intrusion detection)
- Security (Mail scan)
- Systems management
- Terminal server
- Virtualization
- Web server (or web application server)
-
Other:
7 How many mission critical applications do your linux servers run? *
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)
Please choose only one of the following:
- None
- 1-5
- 6-10
- 11-30
- 31-50
- 51-100
- 100-1000
- More than 1000
8 Where would you be more likely to purchase your support contract for these mission critical servers?
Only answer this question if the following conditions are met:
° Answer was '31-50' or '51-100' or 'More than 1000' or '100-1000' or '1-5' or '6-10' or '11-30' at question '7 [linux-crit-num]' (How many mission critical applications do your linux servers run?)
Please choose all that apply:
- A Linux vendor (ie, Canonical, RedHat, Novell, etc...)
- A local system integrator
- A global system integrator
- Together with my application
- Together with my hardware
- I do not need support
-
Other:
9 Which features are most important to you on your Linux servers?
Only answer this question if the following conditions are met:
° Answer was '101-500' or '2-5' or '6-20' or '21-50' or '51-100' or '1' or '501+' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?)
Please choose the appropriate response for each item:
Do not care | Not important | Moderately important | Important | Very important | |
---|---|---|---|---|---|
User account management framework for built-in services | |||||
Backup | |||||
Cloud computing | |||||
Clustering | |||||
Firewall | |||||
Grid computing | |||||
Guest virtualization | |||||
High performance computing | |||||
Host virtualization | |||||
Identity management and aggregation | |||||
Java application server | |||||
Security hardening | |||||
Storage support | |||||
Systems management | |||||
Web single sign on | |||||
Web management interface |
10 Which storage type(s) do you use?
Only answer this question if the following conditions are met:
° Answer was 'Very important' or 'Important' or 'Moderately important' at question '9 [linux-feature]' (Which features are most important to you on your Linux servers? (Storage support))
Please choose all that apply:
- ATA over Ethernet (AoE) SAN
- Fiber Channel
- iSCSI SAN
- Multi-Initiator (MI) SAS
-
Other:
11 Which system management software package(s) do you use?
Only answer this question if the following conditions are met:
° Answer was 'Moderately important' or 'Important' or 'Very important' at question '9 [linux-feature]' (Which features are most important to you on your Linux servers? (Systems management))
Please choose all that apply:
- Altiris
- BMC Patrol
- CA Unicenter
- Canonical's Lansdcape
- Dell Open Manage
- HP Open View
- IBM Tivoli
- Landesk
- Munin
- Nagios
- Novell ZENworks
- Zabbix
-
Other:
12 Does your organization run the following applications on its servers?
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)
Please choose all that apply:
- Alfresco
- BEA Weblogic
- IBM DB2
- IBM Domino
- IBM Websphere
- JBoss
- Oracle Database
- PeopleSoft
- SAP
- Glassfish
- VMWare ESX
- Zimbra
-
Other:
13 If your organization deployed a global directory service, which one(s)?
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)
Please choose all that apply:
- Fedora Directory Services
- IBM Tivoli Directory Server
- Microsoft Active Directory
- Novell eDirectory
- OpenDS
- OpenLDAP
- Oracle Directory Services
- Sun Directory Services
- Other
-
Other:
Ubuntu Server Edition
14 How many Ubuntu servers are you or your organization running? *
Only answer this question if the following conditions are met:
° Answer was at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please write your answer here:
15 Which version(s) of Ubuntu Server Edition do you use?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)
Please choose all that apply:
- 9.10
- 9.04
- 8.10
- 8.04LTS
- 7.10
- 7.04
- 6.10
- 6.06LTS
- Any LTS version
16 What type of applications do you have running on your Ubuntu Servers?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)
Please choose all that apply:
- Batch processing
- Backups
- Cloud infrastructure
- Clustering
- CRM
- Data mining/Analysis
- Database
- Development/Test
- Directory Server
- DNS
- ERP
- File server (Samba/NFS/FTP/other)
- Mail server
- Media streaming/processing
- Print Server
- Proxy/Caching
- Routing
- Security (Firewall)
- Security (Mail scan)
- Security (Intrusion detection)
- Systems management
- Scientific
- Terminal server
- Virtualization
- Web server (or web application server)
-
Other:
17 Do you consider Ubuntu ready for your mission critical deployments?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose only one of the following:
- Yes
- No
18 Which of this list do you consider important for mission critical deployment?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose the appropriate response for each item:
Do not care | Not important | Moderately important | Important | Very important | |
---|---|---|---|---|---|
Availability of support from business partners | |||||
Commercial application support | |||||
Commercial technical support | |||||
Hardware support | |||||
Package/Update management | |||||
Price of support | |||||
Product life cycle duration | |||||
Proven security | |||||
Simple upgrades | |||||
Size of the company supporting your Linux distribution |
19 Do you plan to deploy additional Ubuntu based servers in the future? *
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)
Please choose only one of the following:
- Yes
- No
- Undecided
20 When do you plan to deploy additional servers?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '19 [ubuntu-deploy]' (Do you plan to deploy additional Ubuntu based servers in the future?)
Please choose only one of the following:
- 1 month
- 3 months
- 6 months
- 1 year
- More than one year
- No timeframe
21 If your network contains both Ubuntu servers and other servers, how would you rate their coexistence? (5 is better)
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)
Please choose the appropriate response for each item:
1 | 2 | 3 | 4 | 5 | |
---|---|---|---|---|---|
Linux | |||||
Windows NT | |||||
Windows 2000-2003 | |||||
Windows 2008 | |||||
UNIX | |||||
Other |
22 If your network contains one or more clients, how would you rate the clients integration with Ubuntu Server per operating system? (5 is better)
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)
Please choose the appropriate response for each item:
1 | 2 | 3 | 4 | 5 | |
---|---|---|---|---|---|
Ubuntu | |||||
Windows XP | |||||
Windows Vista | |||||
Windows (other) | |||||
Other Linux | |||||
Other Unix | |||||
Other |
23 What method of community support have you used?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose all that apply:
- IRC (irc.freenode.net)
- Launchpad.net
- Ubuntu Forums
- Ubuntu mailing lists
- Ubuntu Wiki (http://wiki.ubuntu.com)
- Ubuntu Documentation (http://help.ubuntu.com/community)
- Other Linux related sites
24 Were your problems resolved by the community support?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu Forums' or 'IRC (irc.freenode.net)' or 'Ubuntu mailing lists' at question '23 [ubuntu-com-support]' (What method of community support have you used?)
Please choose only one of the following:
- Yes
- Most times
- Partially
- No
25 How satisfied were you with the community support?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu Forums' or 'IRC (irc.freenode.net)' or 'Ubuntu mailing lists' at question '23 [ubuntu-com-support]' (What method of community support have you used?)
Please choose only one of the following:
- Needs improvement
- Below average
- Average
- Good
- Very good
26 How can community support be improved?
Only answer this question if the following conditions are met:
° Answer was 'Needs improvement' or 'Below average' or 'Average' at question '25 [ubuntu-com-support-q]' (How satisfied were you with the community support?)
Please write your answer here:
27 Did you install a graphical interface on your server? *
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was greater than at question '14 [ubuntu-num]' (How many Ubuntu servers are you or your organization running?)
Please choose only one of the following:
- Yes
- No
28 Which features required you to install a graphical interface on your Ubuntu server?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '27 [ubuntu-gui]' (Did you install a graphical interface on your server?)
Please write your answer here:
29 For the applications you've deployed to Ubuntu, what was the installation process?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose all that apply:
- Applications Pre-installed
- Apt/Synaptic
- Local Network Install (LAN)
- Remote Network Install (Internet)
- Removable Media (CD-ROM, Flash, etc)
- Systems Management
-
Other:
30 What could be improved to make Apt/Synaptic viable for your application installation?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?) and Answer was NOT 'Apt/Synaptic' at question '29 [rm1]' (For the applications you've deployed to Ubuntu, what was the installation process?)
Please write your answer here:
31 If you use your Ubuntu servers as a host for virtualization, which product(s)/technology(ies) do you use?
Only answer this question if the following conditions are met:
° Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose all that apply:
- KVM
- OpenVZ
- QEMU
- VMware
- VirtualIron
- Virtuozzo
- vServer
- Xen
- None
-
Other:
Cloud computing
32 Have you or do you plan to deploy workloads of any type of "cloud" environments?
Please choose only one of the following:
- Yes
- No
33 Do you consider cloud environments ready for mission-critical workloads?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '32 [rm-cloud1]' (Have you or do you plan to deploy workloads of any type of "cloud" environments?)
Please choose only one of the following:
- Yes
- No
34 Do you consider Ubuntu a viable platform for "cloud" based deployments?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '32 [rm-cloud1]' (Have you or do you plan to deploy workloads of any type of "cloud" environments?)
Please choose only one of the following:
- Yes
- No
35
Are you currently using the cloud, whether it's applications,
platforms or infrastructure?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '32 [rm-cloud1]' (Have you or do you plan to deploy workloads of any type of "cloud" environments?)
Please choose only one of the following:
- Yes
- No
36
Over the next 12 months, do you expect to see a significant growth in the use of cloud services within your organisation?
Please choose only one of the following:
- Yes
- No
37
Are your competitors or equivalent organisations using cloud computing?
Please choose only one of the following:
- Yes
- No
38
Do any of the following apply?
Please choose all that apply:
- You have variable I.T. demands and have to continually over-provision.
- Some of your systems are only used occasionally.
- It can take a considerable amount of time to get new systems up and running.
- Projects require significant upfront expense even if you don't know whether it will work.
39
Are you currently using infrastructure services on a public cloud (e.g. Amazon EC2?)
Please choose only one of the following:
- Yes
- No
40
Over the next 12 months, do you expect to use or increase your usage of infrastructure services in the cloud?
Please choose only one of the following:
- Yes
- No
41
With cloud computing, do you have any of the following concerns?
Please choose all that apply:
- There is a lack of portability between service providers.
- We're locked into a particular service provider.
- We don't know how secure the service really is.
- Some of our data is too valuable to trust to a third party.
Ubuntu Enterprise Cloud
The following questions are about your (and your organization) usage of Ubuntu Enterprise Cloud functionalities in Ubuntu Server Edition.
42
Have you built a private cloud with Ubuntu Enterprise Cloud (UEC)?
Please choose only one of the following:
- Yes
- No
43
Over the next 12 months, are you planning to build a private cloud with UEC or increase the size of your private cloud?
Please choose only one of the following:
- Yes
- No
44
Were you aware that professional 24x7 support for UEC is available?
Only answer this question if the following conditions are met:
°
-------- Scenario 1 --------
Answer was 'Yes' at question '42 [uec1]' ( Have you built a private cloud with Ubuntu Enterprise Cloud (UEC)? )-------- or Scenario 2 --------
Answer was 'Yes' at question '43 [uec2]' ( Over the next 12 months, are you planning to build a private cloud with UEC or increase the size of your private cloud?)Please choose only one of the following:
- Yes
- No
45
Do you use Ubuntu Server Edition on public clouds (i.e. Rackspace, Amazon EC2, GoGrid)
Please choose only one of the following:
- Yes
- No
46
Do you use Ubuntu Server Edition on Amazon EC2?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '45 [ec2-1]' (
Do you use Ubuntu Server Edition on public clouds (i.e. Rackspace, Amazon EC2, GoGrid))
Please choose only one of the following:
- Yes
- No
47
Have you ever built an Amazon Machine Image?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '46 [ec2-2]' (
Do you use Ubuntu Server Edition on Amazon EC2?)
Please choose only one of the following:
- Yes
- No
48
Do you use appliances provided through pre-built machine images on Amazon EC2?
Only answer this question if the following conditions are met:
° Answer was 'Yes' at question '46 [ec2-2]' (
Do you use Ubuntu Server Edition on Amazon EC2?)
Please choose only one of the following:
- Yes
- No
49
Is the use of private or public clouds more important to your organisation?
Please choose only one of the following:
- Public
- Private
- Equal
50
Please rate the importance of the following functionalities in a cloud environement.
Please choose the appropriate response for each item:
1 | 2 | 3 | 4 | 5 | |
---|---|---|---|---|---|
Cloud bursting (aka hybrid cloud) | |||||
Configuration management | |||||
Image life cycle management | |||||
Power management |
Demographics
51 Please estimate how many of the following server OS' are running in your organization.
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)
Please choose the appropriate response for each item:
0 | 1 | 1-5 | 6-10 | 11-30 | 31-50 | 51-100 | 101-500 | 501-1000 | more than 1000 | |
---|---|---|---|---|---|---|---|---|---|---|
BSD or derivatives | ||||||||||
Linux | ||||||||||
OS/400 | ||||||||||
Windows | ||||||||||
UNIX | ||||||||||
Other |
52 What sector is your organization involved in?
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)
Please choose only one of the following:
- Education (as a student)
- Education (working as staff)
- Finance
- Government/Administration
- Health
- Insurance
- Manufacturing
- Non profit
- Publishing
- Retail
- Technology (Hardware)
- Technology (Software)
- Technology (Services)
- Technology (Other)
- Travel/Transportation
- Utilities
-
Other
53 What position do you hold in your organization?
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?)
Please choose only one of the following:
- CEO or equivalent
- Director or VP
- Manager
- Employee
- Freelance or Contractor
-
Other
54 How many employees are there in your organization?
Only answer this question if the following conditions are met:
° Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?) and Answer was NOT 'Education (as a student)' or 'Education (working as staff)' at question '52 [all-work-sector]' (What sector is your organization involved in?)
Please choose only one of the following:
- 1-10
- 11-20
- 21-50
- 51-100
- 101-500
- 501-1000
- 1001-5000
- 5001-10000
- more than 10000
55 Which region of the world do you live in? *
Please choose only one of the following:
- Africa
- Asia
- Europe
- Latin America
- North America
- Oceania
56 Would you like to be a reference customer for Ubuntu Server Edition?
If so, we will need to contact you, so please fill in your contact details at the end of this survey. *
Only answer this question if the following conditions are met:
° Answer was '101-500' or '51-100' or '501+' or '21-50' at question '1 [linux-server-num]' (How many Linux servers do you (and your organization) have running today?) and Answer was 'Work' at question '3 [linux-where]' (Are your Linux servers used at home or at work?) and Answer was 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose only one of the following:
- Yes
- No
57 Is there anything else you would like to tell us?
Please write your answer here:
58 If needed can we contact you? If so, where?
We would like to send you the results of the survey but we need your email address and contact information to do so. We may also contact you to discuss some aspects of your responses further to improve our product. Our support team will also send you a one-time email with a link to information on commercial support. We will never pass your information to third parties outside Canonical. You may also remove or alter your information after submission. For details, please see the survey's privacy policy.
Please write your answer(s) here:
-
Name
-
Email
-
Phone number (with country code)
-
Timezone
Submit your survey.
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4 If you evaluated Ubuntu Server Edition, could you please tell us why you chose another Linux flavor for your server(s)? *
Only answer this question if the following conditions are met:
° Answer was NOT 'Ubuntu' at question '2 [distro-used]' (Which version(s) of Linux do you (and your organization) use on your server(s)?)
Please choose only one of the following:
Make a comment on your choice here: