Meeting03082008
* popey (n=alan@ubuntu/member/popey) has joined #ubuntu-helpteam * vojtech_t (n=vojtech@r6c231.net.upc.cz) has joined #ubuntu-helpteam * michalski (n=michalsk@blk-224-183-5.eastlink.ca) has joined #ubuntu-helpteam <coolbhavi> Hi vojtech_t michalski <vojtech_t> Hi. <michalski> hay coolbhavi <michalski> (hey) <coolbhavi> :) <coolbhavi> michalski Any idea where theCore is? <michalski> let me check my inbox <michalski> nope, nothing <coolbhavi> Lets wait for other 10 minutes mate <michalski> roger that Charlie Bravo Hotel, Bravo Juliette Mike out <coolbhavi> popey.. Are you there? You are the senior most member... <michalski> hey whats the purpose of chanserv? <coolbhavi> ChanServ is used as a guard bot.. <michalski> .....ok * andrea-bs (n=andrea@ubuntu/member/andrea-bs) has joined #ubuntu-helpteam <michalski> welcome andrea-bs <andrea-bs> hello michalski <michalski> back in a second <coolbhavi> andrea-bs hi <andrea-bs> hello coolbhavi <michalski> back <michalski> note: this channel just hit an all time high for messages-in-a-day <coolbhavi> :) <michalski> wow.... /msg chanserv /help * txwikinger (n=raj@sblug/member/txwikinger) has joined #ubuntu-helpteam <michalski> hey txwikinger <txwikinger> hey michalski <vojtech_t> hi txwikinger <txwikinger> sorry for being late <txwikinger> hi vojtech_t <coolbhavi> andrea-bs txwikinger How should LP improve support and compliment Ubuntu forums? <txwikinger> Not sure.. I think we are doing not too bad <txwikinger> Maybe we need to make sure that less questions are unanswered <andrea-bs> perhaps LP should be easier to use <michalski> i find it fairly easy, but I dont like how it shoots old still-active questions to wayyy at the bottom, if the person helping them at the moment gets stumped,... <andrea-bs> for example, it's very easy to subscribe to a forum, but LP is a bit more complicated for some users <txwikinger> I think if we have ideas that increase the usability of LP, we can write a spec and give it to the LP people <michalski> then no one knows the question needs help <andrea-bs> I agree with michalski <vojtech_t> I too. <txwikinger> Maybe we need the reverse sorting filter for "recently updated" <vojtech_t> Yes, that's good idea. <andrea-bs> +1 from me <michalski> would it be possible to maybe have an assigning system set up for questions? when you answer something you can assign it to yourself, if you get stumped, you click a button or something and it moves the question to the top of the quee and removes you as the assignee <txwikinger> that's a good idea too <michalski> (basiclly reposting) <txwikinger> A little more like a support software for professional support technical <andrea-bs> michalski: if you look at the left menu there is an "Assignee" field <txwikinger> A little more like a support software for professional technical support <michalski> yeah, but how do you use it? :S <andrea-bs> but I can't find the way how to edit it <coolbhavi> yes.. +1 take a look at this also..https://blueprints.edge.launchpad.net/launchpad-answers/+spec/shared-recognition <andrea-bs> for the Assignee, why don't file a bug against Launchpad Answers? ;) <txwikinger> How do you set an assignee? <andrea-bs> this can't be done from the UI <txwikinger> Maybe that is a part that is only enabled for professional (paid) usage of LP? <coolbhavi> yes the same question I asked a few days back out of curiosity..https://answers.edge.launchpad.net/launchpad-answers/+question/8995 <andrea-bs> txwikinger: LP is and will be always free <txwikinger> andrea-bs: well there are a couple of conspiracy theories :D <coolbhavi> andrea-bs but LP has a image that its closed source... <coolbhavi> :) <andrea-bs> <coolbhavi> yes the same question I asked a few days back out of curiosit ← the Help team should be able to make assignements IMHO <txwikinger> I was even asked at my bug-triage tutorial at my LUG about that <andrea-bs> coolbhavi: yes, but free is not open source ;) <michalski> (on the note of helping improve launchpad...: https://edge.launchpad.net/~launchpad-beta-testers <coolbhavi> :) yes <coolbhavi> But how to do it? contact the LP team admins or file a bug... <andrea-bs> file a bug is the better way <vojtech_t> file a bug <michalski> could we have a feature where were considered something like mod's and can assign? <michalski> just wondering <txwikinger> We can certainly consider... my question would be what exactly do we want to achieve and also look for alternatives <txwikinger> maybe we shoot to fast into a solution without looking at the borader picture <txwikinger> assigning rather narrows the people looking at an issue and works very well at a workplace <coolbhavi> michalski once you have subscribed to a question it drops in to your mailbox and LP is open to all mods wont be a good thing i think.. About assignment we can file a bug for sure.. <michalski> ok, Problem: questions getting shot down too fast <michalski> (is there a bigger picture? ^-| :S) <txwikinger> I would rather look how to "highlight" the questions in question <coolbhavi> +1 <michalski> +1 <andrea-bs> +1 <txwikinger> Maybe a filter "Question with no answer for x amount of time" <vojtech_t> +1 <vojtech_t> yes <michalski> my mailbox has gone artificially intelligent and decides which mail gets to me and what does not <michalski> its so anoying * coolbhavi too agrees on <txwikinger> <michalski> good idea, txwikinger <michalski> have to go or i'll be late for extra-curicular activity <coolbhavi> OK bye michalski <txwikinger> bye michalski <andrea-bs> michalski: bye, see you soon <txwikinger> Maybe even with a notice (link) like it appears sometimes for less frequent languages <coolbhavi> andrea-bs another question Can we mail Seveas to add a feature to ubotu to display open questions like bugs? <txwikinger> good idea coolbhavi <txwikinger> I already thought about implementing something like that for our kubutu-de.org channels where this would be useful <coolbhavi> yes..another thing compared to ubuntu forums LP answer team has got a minimal staff to provide support How to atleast get people interested? <coolbhavi> andrea-bs any thoughts? <coolbhavi> <txwikinger> <vojtech_t> any inputs? <andrea-bs> sorry, I was busy <txwikinger> Maybe doing some tutorials/presentations like we do for bug triage <andrea-bs> coolbhavi: I think the feature could be useful <txwikinger> I will do an online one for the German speaking area sometime this month <coolbhavi> Ok.. On this channel I suppose... We can have a tutorial <andrea-bs> on the "Help" menu of most of the Ubuntu applications there's a "Report a bug" item, what about "Ask a question"? <andrea-bs> oh, sorry <andrea-bs> there's "Get help online" ;) <txwikinger> cool .. didn't even know that :D <coolbhavi> and another many people when their problems get solved will click problem solved by themselves button.. Seems ambiguous for new users.. I think we have to have a meet and presentation sessions atleast once in 2 months... <andrea-bs> coolbhavi: there's a spec about it <coolbhavi> yes I know but LP has not done anything about it.. <txwikinger> well... a lot of people asking those questions will probably never attend any presentations <andrea-bs> I think Launchpad developers underestimate Answers <coolbhavi> yes.. <vojtech_t> txwikinger is right... <coolbhavi> most of them do.. . <coolbhavi> Any other Ideas on improving Support? <coolbhavi> on LP? * coolbhavi searches for theCore <txwikinger> Not on LP..... <andrea-bs> maybe more promotion from Canonical: look at <http://www.ubuntu.com/support/communitysupport>, LP is the last item <andrea-bs> I think we are more expert than Ubuntu forum users :-P <coolbhavi> yes.. but with all that LP is going great.. <coolbhavi> Any support plans for hardy? <coolbhavi> I think the RDC idea would be a bit weird... <txwikinger> RDC? <vojtech_t> RDC? <coolbhavi> Remote Desktop help via ssh <andrea-bs> mh... yes weird but not too bad <txwikinger> I think we should find a mechanism to get the knowledge that is dispursed in LP by all those answers that solved questions into more concise help pages <txwikinger> that in turn makes it easier to give answers again <andrea-bs> there are the LP FAQs <txwikinger> they are more about howto use LP, are'nt they <txwikinger> I thought rather into help.ubuntu.com <andrea-bs> wait a moment, I'll show you them <coolbhavi> yes..because we ask the users to provide more information if the problem is complicated and proceed further I think RDC is weird <andrea-bs> txwikinger: https://answers.edge.launchpad.net/ubuntu/+faqs <vojtech_t> RDC is interesting idea, but I think it's impracticable... <coolbhavi> andrea-bs yes and there is a tour also... But what <txwikinger> said was right pool up all the solved answers in one place so that the people can search answers for their problems and prevents duplication * andrea-bs has to go * andrea-bs has quit () <txwikinger> coolbhavi: yes .. or be able to refer back to those in an answer. <coolbhavi> +1 <vojtech_t> there is no way to prevent duplication -- people are lazy, they won't search, or read FAQ, documentation etc. <vojtech_t> (my expirience from czech ubuntu forum) <coolbhavi> not lazy but most of them are newbies <coolbhavi> vojtech_t RDC is impracticable due to the above reason... <coolbhavi> any other support improvement plans <txwikinger> vojtech_t? <txwikinger> I think what we have put together today is quite good for a start <txwikinger> let's get going on those <coolbhavi> yes.... I ll post the whole conversation on a wiki page... <vojtech_t> yes <coolbhavi> Where is our wiki page mate? <coolbhavi> :) <txwikinger> If we don't have one already, start one in the style of MOTU and BUGS <txwikinger> Bugs that is <txwikinger> http://wiki.ubuntu.com/Helpteam <coolbhavi> Yes * coolbhavi googling <txwikinger> https://wiki.ubuntu.com/SupportTeam <txwikinger> This is our page <vojtech_t> wow <coolbhavi> yes got it.. <txwikinger> we should build up the wiki, with FAQ, logs of meetings, maybe recipes SupportSchool, similar to MOTU school <txwikinger> https://wiki.ubuntu.com/MOTU <vojtech_t> yes, good idea <coolbhavi> Yes.. I shall put up this meeting log there.. <coolbhavi> I think we should go one step at a time mate <txwikinger> true.. just a a longer-term target <coolbhavi> yes.. How about the meeting and presentations frequency once in two months.. Any takers? <txwikinger> yes good idea <vojtech_t> OK <coolbhavi> Then done mate... Thanks for coming to the meeting though was a little surprised at the attendance.. ;) <coolbhavi> Have a great day ahead and hope we can take off on something from here... <txwikinger> Thanks coolbhavi.. nice to meet you here <txwikinger> same to vojtech_t <coolbhavi> my pleasure and same to you guys.. <vojtech_t> Thaks. <coolbhavi> Hey I almost forgot to ask you.. What is the essential role of the IRC channel of our team in your view? <txwikinger> Well. so far we only do those meetings here, I believe <txwikinger> Maybe we can use it to support each other a little bit <coolbhavi> Yes My initial impression was that.. Discussing out questions and helping each other.. But nobody seemed to be around after meet is finished... :) Any takers on this? <txwikinger> sure.. <txwikinger> I put this channel in the automatically joined channels now :) <vojtech_t> :) <coolbhavi> Ok great.. Lets get going on today's meet and help ubuntu spread.. It was great having such experienced guys here for the meet.. and it was truly a food for thought.. Have a great day ahead guys...:)
SupportTeam/Meeting03082008 (last edited 2008-08-06 17:00:57 by localhost)