SupportMeetingAgenda
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| = danfish will chair the meeting = | ## page was copied from UKTeamMeetingAgenda = MattDaubney (daubers) will chair the meeting = |
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| The next meeting is scheduled for [[http://www.timeanddate.com/worldclock/fixedtime.html?month=6&day=2&year=2010&hour=20&min=00&sec=0&p1=0|2nd June 2010, 20:00 UTC (21:00 BST)]] and will be held in #ubuntu-uk-meeting on irc.freenode.net. | The next meeting is scheduled for [[http://www.timeanddate.com/worldclock/fixedtime.html?month=10&day=23&year=2010&hour=19&min=00&sec=0&p1=0|23rd October 2010, 19:00 UTC (20:00 BST)]] and will be held in #ubuntu-uk-meeting on irc.freenode.net. |
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| How to report (issues/progress/problems fixed) for statistical purposes Blogging problems and resolutions Training How Where What to train on (problem solving techniques/diagnosis howto/?) What materials do the training team have for this Mentoring? How to put people in contact with the correct person to solve their issue === [TOPIC] MattDaubney - Purpose of the Meeting and Team === * Meeting in order to form team and set priorities * Team to help formalise part of community support in order to improve support to the general populous |
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| === [TOPIC] danfish - review of action items from last meeting === The only person who needs to speak to each point is the person assigned, or someone delegated to speak on their behalf |
=== [TOPIC] MattDaubney - Initial Targets === * IRC * Forums * Blogs * Stack Exchange * Mailing lists * Where should effort be based |
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| * [PROGRESS REPORT] People who have achieved something in May, please place it in the report * [PROGRESS REPORT] Daubers to write a talk for Oggcamp on the proposed support guidelines * [PROGRESS REPORT] Daubers to send a mail to the list explaining the guidelines * [PROGRESS REPORT] Daubers to organise a meeting following the trial * [PROGRESS REPORT] Anyone in the vicinity of the Scottish Release Party to go, be sociable and enjoy themselves while celebrating Lucid * [PROGRESS REPORT] People attending the London launch part to enjoy themselves immensely * [PROGRESS REPORT] People attending Banbury release party to enjoy themselves * [PROGRESS REPORT] Daubers to organise support meeting on the 19th of May |
=== [TOPIC] MattDaubney - Specialists === * How best to use their time * How to identify who can help with what |
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| === [TOPIC] popey - Setup Ubuntu ISO testing team === | === [TOPIC] MattDaubney - Reporting === |
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| === [TOPIC] popey - Non-tech conference attendance === | * How to judge effectiveness * How to identify weak areas |
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| === [TOPIC] AlanBell - July 13th London Canonical/Community event promoting Ubuntu in the workplace === | === [TOPIC] MattDaubney - Training and Mentoring === * How to train * Available resources from Training team * Can we run sessions on howto diagnose problems in specific areas? * Mentoring in specific areas * Global Jam sessions? |
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| === [TOPIC] ascenseur - Ubuntu UK GeekNic === * The date is now the 8th of August, as this was the majority vote. * Location may well be Hyde Park - Me (ascenseur) and Isabell (issyl0) will be visiting venues to evaluate them. * Will be needed attendees to prepare food/drink etc. for the picnic * [LINK] https://wiki.ubuntu.com/UKTeam/UKGeekNic2010 - The Wiki page with details etc. |
=== [TOPIC] MattDaubney - Any Other Business === |
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| === [TOPIC] danfish - Any Other Business === | ## The following topic is permanent, do not remove it |
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| === [TOPIC] danfish - Date of next meeting === | === [TOPIC] MattDaubney - Date of next meeting === * Set the date in the /topic of #ubuntu-uk and #ubuntu-uk-meeting |
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== Previous Meetings == https://wiki.ubuntu.com/UKTeam/MeetingNotes == Minutes of last meeting == https://wiki.ubuntu.com/UKTeam/LastMeeting |
MattDaubney (daubers) will chair the meeting
The next meeting is scheduled for 23rd October 2010, 19:00 UTC (20:00 BST) and will be held in #ubuntu-uk-meeting on irc.freenode.net.
The chair of the meeting should endeavour to ensure that key points are discussed in an appropriate time. The chair will paste in items from the agenda during the meeting, please try to keep comments within the relevant topic, when the chair closes a topic by posting the next one you may finish the line you are typing and return to it in any other business or after the meeting. MootBot is used in meetings, please familiarise yourself with the functionality available prior to the meeting. If a vote is called you can say +1 0 or -1 to record your vote. You can do this with a private message to the bot if you don't want your vote to be public.
Please read the following guidelines before taking part in the meeting.
General Agenda Items and Proposals
Please put a brief statement of the issue to be discussed here, and link to a more detailed description or summary elsewhere in the wiki.
How to report (issues/progress/problems fixed) for statistical purposes Blogging problems and resolutions Training How Where What to train on (problem solving techniques/diagnosis howto/?) What materials do the training team have for this Mentoring? How to put people in contact with the correct person to solve their issue
[TOPIC] MattDaubney - Purpose of the Meeting and Team
- Meeting in order to form team and set priorities
- Team to help formalise part of community support in order to improve support to the general populous
[TOPIC] MattDaubney - Initial Targets
- IRC
- Forums
- Blogs
- Stack Exchange
- Mailing lists
- Where should effort be based
[TOPIC] MattDaubney - Specialists
- How best to use their time
- How to identify who can help with what
[TOPIC] MattDaubney - Reporting
- How to judge effectiveness
- How to identify weak areas
[TOPIC] MattDaubney - Training and Mentoring
- How to train
- Available resources from Training team
- Can we run sessions on howto diagnose problems in specific areas?
- Mentoring in specific areas
- Global Jam sessions?
[TOPIC] MattDaubney - Any Other Business
[TOPIC] MattDaubney - Date of next meeting
- Set the date in the /topic of #ubuntu-uk and #ubuntu-uk-meeting
[TOPIC] Chair for next meeting
UKTeam/SupportMeetingAgenda (last edited 2010-08-26 20:09:20 by 5ad679fe)