Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).

Please also ensure that you include the release and flavour of Ubuntu that you are using.

Thank you!

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:
* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect BUGNUMBER

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

This information can be gathered for you automatically by using the following command only once:
apport-collect -p alsa-base BUGNUMBER

where BUGNUMBER is the number of the bug you've reported.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingACPI as separate attachments.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingRemovableDevices as separate attachments.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingHardwareDetection as separate attachments.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://help.ubuntu.com/community/DebuggingUSBStorage as separate attachments.

Thank you for taking the time to report this bug and helping to make Ubuntu better. In order to attach necessary information for debugging this as an Xorg problem please run the following command only once:
apport-collect BUGNUMBER

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information. Thanks in advance.

Thanks for your bug report and for your contribution to Ubuntu. In order to determine if this issue is plymouth related, please boot your computer with plymouth disabled and then shutdown to see if you can reproduce the issue. To disable plymouth for a single boot, follow these steps:

1. Hold Right-Shift during Grub boot delay to access the boot menu.
2. Select your actual Ubuntu boot line and press "e" to edit it.
3. Select the "linux" line and at the end of the line, remove "splash" and "quiet".
5. Type "F10" to boot the custom boot line.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please run the following command only once via a terminal:
apport-collect BUGNUMBER

which will attach necessary information for debugging this as a plymouth problem. Thanks in advance.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your description didn't include enough information.

Please execute the following command 'ubuntu-bug ubiquity' as it will gather detailed information regarding your installation. Thanks in advance.

Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please add the log files from '/var/log/dist-upgrade/' to this bug report as separate attachments? Thanks in advance.

Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please run the following command only once in a terminal:
apport-collect BUGNUMBER

You might also want to take a look at the debugging instructions located at https://wiki.ubuntu.com/DebuggingGNOMEPowerManager and submit any other logs related to your problem. Thanks in advance.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your bug report didn't include enough information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingNetworkManager. If you have trouble, do not hesitate to ask for more assistance. Thanks in advance.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs? Also, please answer these questions:
Is this crash reproducible? If so, which are the steps that lead to it?
Which flash package do you have installed?
Which Java package do you have installed?
Which Firefox extensions do you have installed?

This will greatly aid us in tracking down your problem.

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report didn't yield the required information. Please go ahead and submit a new crash report if it crashes again with the latest available version of the package. Thanks in advance for your cooperation and understanding.

Thank you for taking the time to report this bug and helping to make Ubuntu better. You have reported a crash that actually happened in the libavcodec or libavformat library. In order to be able to actually fix this bug, we must be able to:

1. Reproduce it;
2. Check if it happens with the latest version; and
3. Understand where it actually crashes.

You can help with the first point by attaching an example file to this bug report. Please note that a proper attachment is preferred over a link to some remote site. Remote sites that are password protected or otherwise restricted (services like rapidshare.com) are absolutely not acceptable. If your file is too large, try to reproduce with the first few MB only. See http://ffmpeg.org/bugreports.html section "Submitting Sample Media" for guidelines.

Please also make sure that your file crashes with the commandline application ffplay from the ffmpeg package. If the crash does not happen with that tool, the bug does not belong to the ffmpeg package, but to some higher-level package like libxine1-ffmpeg or gstreamer0.10-ffmpeg (depending on what player has been used).

Thank you for taking the time to report this bug and helping to make Ubuntu better. In order to determine the cause of this issue, we would need some additional information.

Please post or attach the following:
1. the output of 'dpkg -l | grep scim'
2. the output of 'im-switch -l'
3. the files '/etc/scim/config', '/etc/scim/global' and '~/.scim/config'

Additionally, please answer the following questions:
1. Is this bug reproducible (always/sometimes/no)?
2. If you can reproduce the bug, what are the steps to do so?
3. Which desktop environment are you using? (Gnome/KDE3/KDE4)
4. If you remove '~/.scim/config', '~/.scim/global' and restart your X session by logging out and in again, does this bug still appear?
5. If you reinstall the 'scim', 'libscim8c2a', 'scim-bridge-agent' and 'scim-bridge-client-{gtk|qt4}' packages, followed by the procedure described in 4., does the bug still appear?

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in PKGNAME.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue that you reported is one that should be reproducible with the live environment of the Desktop ISO of the development release. It would help us greatly if you could test with it so we can work on getting it fixed in the next release of Ubuntu. You can find out more about the development release at http://www.ubuntu.com/testing/. Thanks again and we appreciate your help.

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug NUMBER, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, according to this report, you are not using the most recent version of this package for your Ubuntu release. Please upgrade to the most recent version and let us know if you are still having this issue. Thanks in advance.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

Thank you for taking the time to report this bug and helping to make Ubuntu better.

However, processing it in order to get sufficient information for the developers failed (it does not generate an useful symbolic stack trace). This might be caused by some outdated packages which were installed on your system at the time of the report. Please upgrade your system to the latest package versions. If you still encounter the crash, please file a new report.

Thank you for your understanding, and sorry for the inconvenience!

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a valgrind log following the instructions at https://wiki.ubuntu.com/Valgrind and attach the file to the bug report. This will greatly help us in tracking down your problem.

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Is there any news about this bug? Has someone affected by this bug sent the report upstream? Could you tell us the bug number, so we can add a bugwatch that will inform us about its status.? Thanks in advance.

Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments at:

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running only once:
apport-collect <bug #>

and any other logs that are relevant for this particular issue.

Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu, check https://help.ubuntu.com/community/Repositories.

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu.

This is a significant bug in Ubuntu. If you need a fix for the bug in previous versions of Ubuntu, please perform as much as possible of the SRU Procedure [1] to bring the need to a developer's attention.

[1]: https://wiki.ubuntu.com/StableReleaseUpdates#Procedure

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu.

If you need a fix for the bug in previous versions of Ubuntu, please follow the instructions for "Requesting a Backport" at https://wiki.ubuntu.com/UbuntuBackports#Requesting_a_Backport.

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu. It won't be fixed in previous versions of Ubuntu because the package doesn't fit the requirements for backporting. See https://wiki.ubuntu.com/UbuntuBackports for more information.

Thank you for your bug report. To maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/project/about-ubuntu/conduct. Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. If you would prefer live chat support, you can find an IRC support channel for your flavor of Ubuntu here: https://wiki.ubuntu.com/IRC/ChannelList. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709.

Thank you for taking the time to report this issue and helping to make Ubuntu better. We noticed that some of the sentences in this bug report are not in English. If they were translated to English they would be more understandable to triagers. Could you please translate them?

Thank you for taking the time to report this bug and helping to make Ubuntu better. While we appreciate the difficulties you are facing, it would appear that the image (ISO file) you downloaded could be corrupt. There is an easy way to verify the integrity of the Ubuntu ISO files you download. Could you please visit https://help.ubuntu.com/community/HowToMD5SUM follow the instructions and report back as to whether or not the MD5SUM verified? Thanks in advance.

Thank you for your suggestion. However, the changes you are requesting aren't really a bug and require more discussion, which should be done on an appropriate mailing list or forum. http://www.ubuntu.com/support/community/mailinglists might be a good start for determining which mailing list to use.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Translations in Ubuntu are handled by the Ubuntu Translations project, so we are going to move this bug report over to that project.

Thank you for taking the time to request this package and helping to make Ubuntu better. Unfortunately you have not provided enough information for a developer to start packaging this application. Please make sure this bug meets the guidelines at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages. An example of a complete package request is available at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages/ExamplePackageRequest.

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!

Thanks for taking the time to report this bug and comment on it. However, I've noticed that this bug has been Confirmed although there is not clear indication as to how to recreate this bug [ or version of software affected ]. Subsequently, I'm setting its status to Incomplete until that information is provided. You can learn more about bug statuses at http://wiki.ubuntu.com/Bugs/Status. Thanks for taking the time to make Ubuntu better!

Thank you for reporting this bug to Ubuntu.

Ubuntu 23.10 (mantic) reached end-of-life on July 11, 2024.
Ubuntu 23.04 (lunar) reached end-of-life on January 25, 2024.
Ubuntu 22.10 (kinetic) reached end-of-life on July 20, 2023.
Ubuntu 21.10 (impish) reached end-of-life on July 14, 2022.
Ubuntu 21.04 (hirsute) reached end-of-life on January 20, 2022.
Ubuntu 20.10 (groovy) reached end-of-life on July 22, 2021.
Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.
Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.
Ubuntu 18.04 (bionic) reached end-of-standard-support on May 31, 2023.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.
Ubuntu 17.04 (zesty) reached end-of-life on January 13, 2018.
Ubuntu 16.10 (yakkety) reached end-of-life on July 20, 2017.
Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021.
Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.
Ubuntu 15.04 (vivid) reached end-of-life on February 4, 2016.
Ubuntu 14.10 (utopic) reached end-of-life on July 23, 2015.
Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019.
Ubuntu 13.10 (saucy) reached end-of-life on July 17, 2014.
Ubuntu 13.04 (raring) reached end-of-life on January 27, 2014.
Ubuntu 12.10 (quantal) reached end-of-life on May 16, 2014.
Ubuntu 12.04 (precise) reached end-of-life on April 28, 2017.
Ubuntu 11.10 (oneiric) reached end-of-life on May 9, 2013.
Ubuntu 11.04 (natty) reached end-of-life on October 28, 2012.
Ubuntu 10.10 (maverick) reached end-of-life on April 10, 2012.
Ubuntu 10.04 (lucid) reached end-of-life on May 9, 2013.
Ubuntu 9.10 (karmic) reached end-of-life on April 30, 2011.
Ubuntu 9.04 (jaunty) reached end-of-life on October 23, 2010.
Ubuntu 8.10 (intrepid) reached end-of-life on April 30, 2010.
Ubuntu 8.04 (hardy) reached end-of-life on May 12, 2011.
Ubuntu 7.10 (gutsy) reached end-of-life on April 18th, 2009.
Ubuntu 7.04 (feisty) reached end-of-life on October 19, 2008.
Ubuntu 6.10 (edgy) reached end-of-life on April 26, 2008.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it anymore. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

Looking at the attachments in this bug report, I noticed that an attachment was not flagged as a patch. A patch contains changes to an Ubuntu package that will resolve a bug and this attachment is one! Subsequently, I've checked the patch flag for it. In the future when submitting patches please use the patch checkbox as there are some Launchpad searches that use this feature. You can learn more about the patch workflow at https://wiki.ubuntu.com/Bugs/Patches.

Looking at the attachments in this bug report, I noticed that one was flagged as a patch incorrectly. A patch contains changes to an Ubuntu package that will resolve a bug, since this was not one I've unchecked the patch flag for it. In the future keep in mind the definition of a patch. You can learn more about what qualifies as a patch at https://wiki.ubuntu.com/Bugs/Patches. Thanks!

Thank you for your report. This package failure looks like being caused by a corrupted file system. Please start the "Memory check" from the boot menu. If that runs successfully, please start the desktop ISO. Hold right-shift key after the BIOS checks to get to the grub menu and run "Check disc for errors" option. If the file system corruption is serious, the safest option would be to reinstall your system.

Thanks for taking the time to report this bug in the upstream bug tracking system this is a tremendous help. Launchpad has the ability to watch lots of upstream bug trackers and this can be done by following the procedure documented at https://wiki.ubuntu.com/Bugs/Watches. I've added the bug watch for this bug report.

Thanks for your interest in helping to resolve this issue. In order to get to the bottom of this we need to figure out where the program is hanging. If you can follow the steps on https://wiki.ubuntu.com/Backtrace#Already_running_programs and attach the generated text file to this bug it would be of great help.

Thanks for your interest in helping to resolve this issue. There is no need to subscribe anyone to this bug, as it generates unnecessary emails and will not resolve the issue any faster. Your bug will be looked at by a developer as time permits.

Thank you for taking the time to report this bug and help make Ubuntu better. Firefox is provided by a snap published by Mozilla, and they may not be aware of this issue. Please contact them via https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla and link the bug report here so it can be further tracked. Thank you!

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, per your report, it seems as though you are not actually running Ubuntu but a derivative distribution. Derivatives are not official flavours and may have additional repositories that provide packages that conflict with our official packages, so we cannot provide support or debug when things go wrong in these distributions.

Official flavours of Ubuntu are listed here: https://ubuntu.com/desktop/flavours

Please seek support and bug reporting solutions from your distribution. Thank you!