The Gnome bugzilla hosts a range of packages that are upstream to Ubuntu including the standard Gnome desktop and additional components like Accerciser.

Packages affected

• Bug contact packages for the Ubuntu Desktop Bugs Team

• Universe List of GNOME packages that also are using the GNOME Bugzilla as a bug tracker.

Using the bug tracker

GNOME bugs are tracked upstream at bugzilla.gnome.org. Click 'New Account' in the top right corner and enter your email address.

• Upstream's bugzilla advice

• Upstream's per-product advice

Searching

The basic search functionality is the search box which is designed to be really simple to use but still allow you to use some more advanced search features. At Basic Search page you can search by:

• Bug Numbers
• Phrases
• Status
• Priority
• Version of GNOME
• Target
• Keywords
• etc ...

Advanced

There's also functionality that allows you do to advanced searches which you can find here at the Advanced Search page. Read this for more information on search.

Filing new bugs

After searching for possible duplicates you can file a new bug using the guided bug filing or the advanced form. If you know the GNOME package name and version (as you should when forwarding a bug from Ubuntu) you may find it most efficient to use the advanced form. Include a basic description of the problem and link to the original Launchpad report:

For forwarding bugs to the GNOME Bugtracker (aka GNOME Bugzilla) you should follow these steps:

• Log in or create a new account

• Check if the bug is already reported with the search tool and take a look at the most frequently reported bugs

• If it doesn't already exist open a new bug

Before submitting a new bug, you need to take care of a few things:

• Choose the GNOME and product version, also you need to select a component, almost all the products have a description about their components, for example nautilus.

• Choose the OS - in most of the cases Linux, unless the bug affects all OS'.

• Set the correct priority and severity

• If needed set a keyword. This is very important for reports with a complete stacktrace, remember that if you're submitting a report with a good stacktrace (otherwise don't submit it), please add the STACKTRACE keyword.

• Provide a complete description and a link to our bug in Launchpad.

• Add the URL to the report on Launchpad in the Add Bug URLs: field.

After this just submit the bug and follow the steps listed here for linking the report to Launchpad.

Example: Launchpad report - Upstream report

Keywords and conventions

For the list of keywords please take a look to the Bugzilla Keywords description.

Launchpad Bug Watch

After you have forwarded the bug to GNOME's bugzilla you will want to create a "Bug Watch" in Launchpad that links the Ubuntu bug to the GNOME bug. This bug watch will be updated regularly and reflect the status of the upstream bug report. Details on creating one are found at Bugs/Watches.

FAQ

1. What if it's a usability bug, or another bug that doesn't make the application crash/leave a stacktrace? -- MartinAhnelöv

• in that case you should add the usability keyword to it. -- PedroVillavicencio