Quality
September 2010 Community Report : Quality
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This report is being put together by: Ara Pulido
This report is here to satisfy the following use case:
Sam would like to help test and improve the quality of Ubuntu but is not sure where to begin.
The goal of this assessment to identify what typical experience Sam may have and areas in which it can be approved.
Assessment Process
To perform this assessment we would like to ask those involved to perform the following steps:
First put yourself in the position of Sam who has no idea how to participate within this area. How does find out about to participate, where our resources are, which communication channels they can use etc? Please enter your findings into the Discoverability section below.
How does Sam learn the skills to participate in this area? Enter your findings in the Learnability' section below.
How does Sam know what to work on and how to contribute? Enter your findings in the Doability section below.
Find five community members who are very new to the community and ask them to answer the questions in the New Community Member Feedback section below.
Finally, review all the findings you have notes down here and propose a set of improvements that are concrete things we can work on. Note these in the Recommendations For Improvement section below.
Findings
To ensure our work is as useful as possible, please ensure that all findings are factual and not based on opinion and perception, and where possible, backed up with links to resources that outline the findings.
Usually, the first page that our community discover is http://qa.ubuntu.com. This page, which used to be a static page, it is now a WP instance, that can be easily modified by one of the QA members. The first thing that the potential contributor sees when he or she visits the page is "Join Ubuntu QA!" to indicate that the QA activities in Ubuntu QA are a community itself, and that everybody can be part of it. The second thing that are shown are ways to communicate: the mailing list and the meetings. Most of the people that goes to that page, usually subscribe to the mailing list and ask there "Where can I start?". So I guess that we should have a section in that page that clearly states "Getting Started" so people can easily know where to start without needing to ask. Also, the OMGUbuntu people often publish some of the call for testing that we make. We could do better work on communicating directly with them, instead of just waiting for them to read Planet Ubuntu and reporting on it.
Landing page: http://qa.ubuntu.com Wiki documentation: https://wiki.ubuntu.com/QATeam/
Mailing list: https://lists.ubuntu.com/mailman/listinfo/ubuntu-quality Meetings: https://wiki.ubuntu.com/QATeam/Meetings
The first thing that it is difficult for people that start to contribute is knowing exactly where to start. There are a lot of activities to do, but very few know upfront the first thing they can do. That is why they often ask in the mailing list first. Once they start contributing and following the mailing list for several weeks, they start to know very quickly where to keep contributing and how. They participate in ISO testing, Desktop testing, triaging bugs, meetings, etc.
How did you learn about this part of the community? I was a speaker at the Southeast Linux Fest this year, and I attended the Ubucon sessions to find out more information about Ubuntu. What attracted you to this type of participation? I want to get some experience as a software developer, so this experience will hopefully help me get a job in IT in the future. Where did you look first for information on getting involved? I did a Google search for Ubuntu testing, and after navigating a few pages, I found the Ubuntu testing page.
How did you learn about this part of the community? Google What attracted you to this type of participation? I thought that by helping to test Ubuntu I could give something back to the community that helped me to Start with Linux Where did you look first for information on getting involved? The Ubuntu Wiki pages, than the testing teams site Did you feel the places you looked for information were useful? If not, how could we improve? They were usefull. But some Translations could be nice When learning skills and content for participating, were the resources you used useful? If not, how could we improve? Usefull but somztimes Translations could be nice What recommendations would you make for improving your experience in our community? Same as above
How did you learn about this part of the community? Found it under another person profile "click on icon" What attracted you to this type of participation? Being a big part of what Ubuntu is and to help make sure that a good system is put out for release. Where did you look first for information on getting involved? Looked on the launchpad of the team and have all so sat on the mailing list to see what was going on and learn from watching. Did you feel the places you looked for information were useful? If not, how could we improve? I feel that the information there is great and dont really see how much more it could be improved. When learning skills and content for participating, were the resources you used useful? If not, how could we improve? I feel that they were. What recommendations would you make for improving your experience in our community? The experience has be nice no complaints
How did you learn about this part of the community? What attracted you to this type of participation? Where did you look first for information on getting involved? Did you feel the places you looked for information were useful? If not, how could we improve? When learning skills and content for participating, were the resources you used useful? If not, how could we improve? What recommendations would you make for improving your experience in our community?
How did you learn about this part of the community? What attracted you to this type of participation? Where did you look first for information on getting involved? Did you feel the places you looked for information were useful? If not, how could we improve? When learning skills and content for participating, were the resources you used useful? If not, how could we improve? What recommendations would you make for improving your experience in our community?
PROBLEM: People don't know what can be their first contribution RECOMMENDED SOLUTION: Improve the documentation on the landing page and have a clear section on where to start. This page will have easy to follow guidelines of the first things a new contributor need to know/do. PROBLEM: People would need documentation in their own language. RECOMMENDED SOLUTION: We will engage the LoCo teams and translations teams to translate some of the resources for testing the ISOs, like testcases. PROBLEM: RECOMMENDED SOLUTION: PROBLEM: RECOMMENDED SOLUTION: PROBLEM: RECOMMENDED SOLUTION:
This section is for those not involved in the report to leave their feedback. Discoverability
Learnability
Documentation/Resources available
Support channels
Doability
New Community Member Feedback
Within this part of the community, look at which community members are new (such as new MOTUs in the Packager assessment or those newly participating in LoCo teams in the Advocacy assessment) and pick five community members to answer the following questions on this page. They should include their answers below. Montario Fletcher
Jerome
Linden
Name (blank of they want to be anonymous)
Name (blank of they want to be anonymous)
Recommendations For Improvement
The goal of this effort is to make practical changes that improve our community. Please place these recommendations here, and make sure every suggestion is a practical achievable goal. Commentary
CommunityReview/Sep2010/Quality (last edited 2012-12-21 09:47:20 by javier-lopez)