THIS IS AN UNAPPROVED DRAFT
Ubuntu IRC Helpers
The Ubuntu IRC Helpers team exists to help co-ordinate and educate helpers in the the Ubuntu support channels on Freenode. Anyone is free to join the channel and consistent contributors may be eligible for Ubuntu membership. The Ubuntu IRC Helpers IRC channel is #ubuntu-irc-helpers. NOTE: This is NOT a support channel, please use #ubuntu for support.
Learning & Co-ordination
The Ubuntu Helpers team exists to help the helpers. Operators of the Ubuntu support channels have an opportunity to communicate with helpers and vice versa, as well as this is an opportunity for people to discuss best practice. Some of the items that can be touched on in the #ubuntu-irc-helpers channel:
- How to use the bot effectively
- Effective Use of #ubuntu-meta
- General Questions regarding helping in the Ubuntu support channels
- How to deal with new people effectively.
Asking A Question
This could be moved to a separate page or detailed here but can offer guidelines and minimum requirements to be able to resolve a question - a common issue is people fixing an issue with the wrong solution because they don't have the correct or full information.
This section can also offer suggestions on how to tease the required information out of users who don't know how to respond, give them commands and tools such as pastebin or pastebinit for example
Using The Bot
Detail high level guidelines of usage or the bot, explaining the difference and values of piping output to the screen or to an individual in a private message.
could also detail how to suggest people who don't know how to use the bot can work - eg: be aware of what factoids to give them and how to step in to ease their use of the bot.