ContactUs

Revision 6 as of 2013-08-03 18:32:53

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How to get help with Ubuntu GNOME

You are here because you did not find what you are looking for on Google or Google Ubuntu Search Engine. It is very important to start from there as you may find the answer that you need without waiting for someone else to provide you with an answer.

Please read Community support Overview

Ubuntu GNOME has many support channels (Forum, Live Chat, Mailing List, etc) each has its unique feature(s) and work differently from the other channel but at the end, all serve one purpose, that is providing the best support to our users.

  • If you don't like Forums and prefer a quick answer to your question or a simple fix to your problem, then you may need to use the Live Chat (IRC) Channel.
  • If you have a simple question or a problem that does not require a long steps to fix, Ask Ubuntu is a good place to start from.
  • Would you like to have a discussion with the developers, members of the team and other Ubuntu GNOME Users regarding the development cycle or support for the current release? you need then to look at the mailing list.
  • Forums have great popularity and many users prefer to use. When you have a problem that require many steps to fix (such as a hardware problem), you need the fine most skilled and experienced users to help, you need a future record or reference that you can go back to and you also want to help the community who may have the same issue as yours, it means you need to go for Ubuntu Forums.

Ubuntu Forums

Ubuntu Forums has many sections divided as per the categories and the nature of the content.

Please remember to use the GNOME prefix when posting, this will ensure a faster response to your thread.

Before starting a new thread, please search for a similar issue.

Live Chat

You can ask any Ubuntu question in our text live chat channel. What is IRC?

General Ubuntu GNOME Support is ##ubuntu-gnome on Freenode.net IRC. We need more volunteers here, if your question is not answered, wait another 30 minutes before reposting. Please read the guide to asking questions: "How to get help on IRC"

For more information, please see IRC Documentation.

Ask Ubuntu

Do you have a specific question with a specific answer?
Ask on Ask Ubuntu. Tag your post with Ubuntu GNOME.

Mailing List

Please read this before joining to any mailing list

Ubuntu GNOME Mailing List.

Find Ubuntu GNOME

See Also