Diff for "KernelTeam/DebuggingUpdateErrors"

DebuggingUpdateErrors

Differences between revisions 2 and 17 (spanning 15 versions)

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Ubuntu Kernel Main

Kernel Debugging

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Bug Triage

Kernel Development

Frequently Asked Questions

Contents

Introduction
Other ressources

Introduction

Users will sometimes run into errors performing updates on their system. Apport will usually detect these failures and file a bug in Launchpad. These bugs can be identified by the bug tag 'apport-package'. Unfortunately these bugs sometimes get assigned to the "linux" kernel package in Launchpad when the issue is really a result of a non-kernel related problem. It's best to examine the DpkgTerminalLog file that is usually attached to these bug reports as it contains descriptive error message output. Documented below are a few commonly reported issues, the DpkgTerminalLog messages that point to the real issue and the bug number it should be marked a duplicate of.

Bug:105113 - No space left on device

Bug 105113
The system ran out of disk space. Bug 105113 was a request to detect this prior to performing any updates. These bugs should be marked Invalid against the kernel.
```
gzip: stdout: No space left on device
```

Bug:252900 - Wubi Kernel Upgrade Fails

Bug 252900

E: /var/cache/apt/archives/linux-image-2.6.24-19-generic_2.6.24-19.36_i386.deb: unable to make backup link of `./boot/vmlinuz-2.6.24-19-generic' before installing new version: Operation not permitted

Bug:71979 - short read in buffer_copy

Bug 71979
```
short read in buffer_copy . . .
```

Bug:292159 - Error exit status 17

Bug 292159

This was really a casper bug on USB devices which should be resolved as of casper 1.162

update-initramfs is disabled since running on a live CD
Failed to symbolic-link /boot/initrd.img-2.6.27-7-generic to initrd.img.
dpkg: error processing linux-image-2.6.27-7-generic (--configure):
subprocess post-installation script returned error exit status 17

Bug:193439 - exit status 2; update-grub fails when default is "saved"

Bug 193439

specifically note the expr: non-numeric argument line. Also, it's best to ask the reporter for the contents of /boot/grub/default to verify before marking it as a duplicate.

Testing for an existing GRUB menu.lst file ... found:
/boot/grub/menu.lst
Searching for splash image ... none found, skipping ...
expr: non-numeric argument
User postinst hook script [/sbin/update-grub] exited with value 2
dpkg: error processing linux-image-2.6.27-8-generic (--configure):
subprocess post-installation script returned error exit status 2

Bug:326881 - corrupt .deb

Bug 326881

Preparing to replace linux-image-2.6.27-7-generic 2.6.27-7.14 (using .../linux-image-2.6.27-7-generic_2.6.27-7.16_amd64.deb) ...
Done.
Unpacking replacement linux-image-2.6.27-7-generic ...
dpkg-deb: subprocess paste killed by signal (Broken pipe)
dpkg: error processing /var/cache/apt/archives/linux-image-2.6.27-7-generic_2.6.27-7.16_amd64.deb (--unpack): subprocess dpkg-deb --fsys-tarfile returned error exit status 2

Bug:322064 - files list file for package ... is missing final newline

Bug 322064

Usually indicates a corrupted .deb - https://lists.ubuntu.com/archives/ubuntu-users/2007-January/104520.html

Selecting previously deselected package linux-source-2.6.27.
(Reading database ... dpkg: error processing /var/cache/apt/archives/linux-source-2.6.27_2.6.27-9.19_all.deb (--unpack):
 files list file for package `libpoppler-glib3' is missing final newline

Bug:311280 - dpkg: serious warning: files list file for package

Bug 311280

dpkg: serious warning: files list file for package `xserver-xorg-input-vmmouse' missing, assuming package has no files currently installed.
dpkg: serious warning: files list file for package `libexempi3' missing, assuming package has no files currently installed.
dpkg: serious warning: files list file for package `libgtkspell0' missing, assuming package has no files currently installed.
dpkg: serious warning: files list file for package `python-pkg-resources' missing, assuming package has no files currently installed.
etc...
...
dpkg: error processing linux-image-2.6.27-9-generic (--configure):
subprocess post-installation script returned error exit status 10

Bug:269539 - exited with value 3; grub 3-way merge menu.lst

Bug 269539

Merging changes into the new version

Conflicts found! Please edit `/var/run/grub/menu.lst' and sort them out manually.
The file `/var/run/grub/menu.lst.ucf-new' has a record of the failed merge of the configuration file.

User postinst hook script [/sbin/update-grub] exited with value 3

Bug:271246 - /var/cache/debconf/config.dat is locked by another process: Resource temporarily unavailable

Bug 271246

debconf: DbDriver "config": /var/cache/debconf/config.dat is locked by another process: Resource temporarily unavailable

Bug:261392 - exit status 2; grub removed or not installed

Bug 261392

cp: cannot stat `/etc/udev/rules.d/65-mdadm.vol_id.rules': No such file or directory
The provided postinst hook script [/sbin/update-grub] could not be run.
dpkg: error processing linux-image-2.6.24-23-386 (--configure):
subprocess post-installation script returned error exit status 2

Bug:303825 or Bug:331675 - nvidia-common exited with return code 10

Bug 303825 or Bug 331675

run-parts: executing /etc/kernel/postinst.d/nvidia-common
run-parts: /etc/kernel/postinst.d/nvidia-common exited with return code 10

Bug:13130 - debconf uninitialized variable

Bug 13130

Use of uninitialized value in substitution (s///) at
/usr/share/perl5/Debconf/Format/822.pm line 57, <$__ANONIO__> line 1.

Bug:386042 - /usr/share/debconf/confmodule: line 42: printf: write error: Broken pipe

Bug 386042

/usr/share/debconf/confmodule: line 42: printf: write error: Broken pipe
User postinst hook script [/sbin/update-grub] exited with value 1

Bug:78478 - Could not find postinst hook script [update-grub]

Bug 78478

update-initramfs: Generating /boot/initrd.img-2.6.28-13-generic
Not updating initrd symbolic links since we are being updated/reinstalled
(2.6.28-13.44 was configured last, according to dpkg)
Not updating image symbolic links since we are being updated/reinstalled
(2.6.28-13.44 was configured last, according to dpkg)
Could not find postinst hook script [update-grub].
Looked in: '/bin', '/sbin', '/usr/bin', '/usr/sbin'
dpkg: error processing linux-image-2.6.28-13-generic (--configure):
 subprocess post-installation script returned error exit status 2

The provided postinst hook script [/sbin/update-grub] could not be run.
dpkg: error processing linux-image-2.6.20-5-generic (--configure):
 subprocess post-installation script returned error exit status 2

Bug:99547 - Running depmod. Failed to run depmod.

It seems the root cause for this issue is Bug 99547

Running depmod.
Failed to run depmod
dpkg: error processing linux-image-2.6.28-13-generic (--configure):
 subprocess post-installation script returned error exit status 1

Bug:417222 - /boot/grub/menu.lst: Operation not supported

Bug 417222

Updating /boot/grub/menu.lst ... /usr/sbin/update-grub: line 1484: /boot/grub/menu.lst: Operation not supported
User postinst hook script [/sbin/update-grub] exited with value 1

Bug:533728 - No path or device is specified

Bug 533728

The user wants to activate a grub background image by setting use_bg=true in /etc/grub.d/05_debian_theme . That's not the way it works and /etc/default/grub must be modified instead. Bug 533728 is a request to document it and avoid such modification.

Note to triagers: Note that the error 'No path or device is specified' appears 2 times in the error.

Generating grub.cfg ...
No path or device is specified.
Try `/usr/sbin/grub-probe --help' for more information.
No path or device is specified.
Try `/usr/sbin/grub-probe --help' for more information.
User postinst hook script [/usr/sbin/update-grub] exited with value 1
dpkg: error processing linux-image-2.6.32-15-generic (--configure):
 subprocess installed post-installation script returned error exit status 1

Other ressources

Common Installation Issues: More general installation issues that can affect a kernel upgrade/installation.
Debugging Update manager

CategoryBugSquad

KernelTeam/DebuggingUpdateErrors (last edited 2010-07-21 13:05:44 by 193)

-  ⇤ ← Revision 2 as of 2009-03-27 18:17:11 → 
  Size: 5769
  Editor: c-76-115-103-227
  Comment: header syntax doesn't show link - add bug link as bullet item
+   ← Revision 17 as of 2010-07-21 13:05:44 → ⇥
  Size: 8941
  Editor: 193
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 1:
-Users will sometimes run into errors performing updates on their system.  Apport will usually detect these failures and file a bug in Launchpad.  Unfortunately these bugs sometimes get assigned to the "linux" kernel package in Launchpad when really the issue is a result of a non-kernel related problem.  It's best to examine the [[https://wiki.ubuntu.com/DebuggingUpdateManager|DpkgTerminalLog]] file that is usually attached to these bug reports as it contains descriptive error message output.  Documented below are a few commonly reported issues, the [[https://wiki.ubuntu.com/DebuggingUpdateManager|DpkgTerminalLog]] messages that point to the real issue, and the bug number it should be marked a duplicate of.
+#redirect Kernel/DebuggingUpdateErrors
<<Include(Kernel/MenuBar)>>
||<tablestyle="float:right; font-size: 0.9em; width:40%; background:#F1F1ED; margin: 0 0 1em 1em;" style="padding:0.5em;"><<TableOfContents>>||

== Introduction ==

Users will sometimes run into errors performing updates on their system.  Apport will usually detect these failures and file a bug in Launchpad.  These bugs can be identified by the bug tag 'apport-package'.  Unfortunately these bugs sometimes get assigned to the "linux" kernel package in Launchpad when the issue is really a result of a non-kernel related problem.  It's best to examine the [[https://wiki.ubuntu.com/DebuggingUpdateManager|DpkgTerminalLog]] file that is usually attached to these bug reports as it contains descriptive error message output.  Documented below are a few commonly reported issues, the [[https://wiki.ubuntu.com/DebuggingUpdateManager|DpkgTerminalLog]] messages that point to the real issue and the bug number it should be marked a duplicate of.
-Line 5:
+Line 11:
- * The system ran out of disk space.  Bug 105113 was a request to detect this prior to performing any updates.  For the most part, these bugs should be marked Invalid.
+ * The system ran out of disk space.  Bug 105113 was a request to detect this prior to performing any updates.  These bugs should be marked Invalid against the kernel.
-Line 16:
+Line 22:
-=== Bug:71979 - short ready in buffer_copy ===
+=== Bug:71979 - short read in buffer_copy ===
-Line 116:
+Line 122:
+=== Bug:386042 - /usr/share/debconf/confmodule: line 42: printf: write error: Broken pipe ===
 * Bug Bug:386042
 {{{
/usr/share/debconf/confmodule: line 42: printf: write error: Broken pipe
User postinst hook script [/sbin/update-grub] exited with value 1
}}}

=== Bug:78478 - Could not find postinst hook script [update-grub] ===
 * Bug Bug:78478
 {{{
update-initramfs: Generating /boot/initrd.img-2.6.28-13-generic
Not updating initrd symbolic links since we are being updated/reinstalled
(2.6.28-13.44 was configured last, according to dpkg)
Not updating image symbolic links since we are being updated/reinstalled
(2.6.28-13.44 was configured last, according to dpkg)
Could not find postinst hook script [update-grub].
Looked in: '/bin', '/sbin', '/usr/bin', '/usr/sbin'
dpkg: error processing linux-image-2.6.28-13-generic (--configure):
 subprocess post-installation script returned error exit status 2
}}}

or

 {{{
The provided postinst hook script [/sbin/update-grub] could not be run.
dpkg: error processing linux-image-2.6.20-5-generic (--configure):
 subprocess post-installation script returned error exit status 2
}}}
=== Bug:99547 - Running depmod. Failed to run depmod. ===
 * It seems the root cause for this issue is Bug Bug:99547
 {{{
Running depmod.
Failed to run depmod
dpkg: error processing linux-image-2.6.28-13-generic (--configure):
 subprocess post-installation script returned error exit status 1
}}}

=== Bug:417222 - /boot/grub/menu.lst: Operation not supported ===
 * Bug Bug:417222
 {{{
Updating /boot/grub/menu.lst ... /usr/sbin/update-grub: line 1484: /boot/grub/menu.lst: Operation not supported
User postinst hook script [/sbin/update-grub] exited with value 1
}}}

=== Bug:533728 - No path or device is specified ===
 * Bug Bug:533728

The user wants to activate a grub background image by setting use_bg=true in /etc/grub.d/05_debian_theme . That's not the way it works and /etc/default/grub must be modified instead. Bug 533728 is a request to document it and avoid such modification.

'''Note to triagers''': Note that the error 'No path or device is specified' appears 2 times in the error.

 {{{
Generating grub.cfg ...
No path or device is specified.
Try `/usr/sbin/grub-probe --help' for more information.
No path or device is specified.
Try `/usr/sbin/grub-probe --help' for more information.
User postinst hook script [/usr/sbin/update-grub] exited with value 1
dpkg: error processing linux-image-2.6.32-15-generic (--configure):
 subprocess installed post-installation script returned error exit status 1
}}}

== Other ressources ==

 * [[DebuggingInstallationIssues|Common Installation Issues]]: More general installation issues that can affect a kernel upgrade/installation.
 * [[DebuggingUpdateManager|Debugging Update manager]]

----
CategoryBugSquad

Ubuntu Wiki