Ask for Help & Support

You are asking for Help and Support because you did not find what you are looking for on Google or Google Ubuntu Search Engine. It is very important to start from there as you may find the answer that you need without waiting for someone else to provide you with an answer.

Please read Community support Overview

Mailing Lists

As described here.

Ubuntu Forums

Ubuntu Forums has many sections divided as per the categories and the nature of the content.

• If you are a newcomer, we recommend to use Absolute Beginners Section.

• If you are an average/advanced user, you can use Ubuntu General Support.

Please remember to use the GNOME prefix when posting, this will ensure a faster response to your thread.

Before starting a new thread, please search for a similar issue.

Live Chat

We have an IRC channel on irc.freenode.net, called #ubuntu-gnome. This is our main channel where day to day conversations and support relating to Ubuntu GNOME take place.

How to connect

• Help on connecting to IRC is available on this link.

• If you don’t have an IRC client installed, you can also use the Freenode web-based client.

More Information

• What is IRC?

• If your question is not answered, wait another 30 minutes before re-posting. Please read the guide to asking questions: How to get help on IRC

Other Useful Channels

• #ubuntu can be used for support queries that are more generic and not too GNOME specific.

• #ubuntu+1 can be used to discuss generic issues related to running Ubuntu development releases

Ask Ubuntu

Do you have a specific question with a specific answer?
Ask on Ask Ubuntu. Tag your post with Ubuntu GNOME.